Resident Services Coordinator - YAPP

Job Summary

Please note this position is open until filled; however, to ensure consideration applications should be received by August 30, 2024, at 4:30 p.m.  

We are currently recruiting for a talented and passionate Resident Services Coordinator - YAPP (Young Adult Prosperity Program) who will have the exciting opportunity to provide direct services to serve youth and young adults who are aging out of foster care.
 
Under the general supervision of the Senior Resident Services Manager, the Resident Services Coordinator will be the primary point of contact for the YAPP program and will aid program participants in creating a pathway towards economic mobility and self-sufficiency. The successful candidate will provide skilled human support work developing, organizing, implementing, and monitoring services and programs, developing goals and plans of action for program delivery, negotiating and monitoring social service contracts with providers, assisting in the preparation of program proposals, budgets, and applications for federal and local funding, maintaining records and files.

King County Housing Authority (KCHA), an independent municipal organization is a high performing nationally recognized leader in affordable housing. To learn more about KCHA and our Mission visit this link.      

Essential Functions

The Resident Services Coordinator: 

Establishes rapport in order to help program participants reach their self-identified goals by using coaching, mentoring, motivational interviewing, trauma informed care, etc.; ensures program participants understand program expectations; consistently engages and communicates with participants.

Organizes and maintains accurate program documents and participant files; ensures and verifies program completion requirements; processes program exits as needed; transfers files to other housing authorities as needed.

Creates and analyzes program reports and other materials for a variety of purposes.

Refers participants to other programs and services such as employment/training/education programs, counseling, benefits programs, etc. based on individual needs and goals; assists participants to navigate through various systems/resources.

Designs, coordinates, and offers workshops/trainings and other engagement opportunities for program participants on topics such as systems navigation, financial capabilities, life skills, employment readiness. Find and secure partners as necessary. 

Advocates on participants' behalf on a variety of issues including housing issues, benefits, etc.; be available for participants, including outside of normal hours, for check-ins and potential crisis mitigation.

Manages and maintains program's incentive plan(s); works with finance team to create balance reports and ensures accuracy of incentive(s); conducts annual audit of participants' incentives for accuracy and reporting.

Assists in the evaluation process of the program and provides recommendations on program changes to ensure program efficacy and proper service delivery.

Collaborates with the Housing Choice Voucher (HCV) program to conduct outreach and market the program to eligible youth voucher participants

Seeks, builds, maintains, and participates in networks/collaboratives to establish community and resource support for program participants; represent the program in the community; hosts and organizes meetings of stakeholders as needed.  

Actively participates and builds relationships with youth voucher collaboratives and other stakeholders to represent the program; hosts and organizes meetings of stakeholders as needed.  

Attends workshops and trainings to increase knowledge base; supports and provides backup coverage for team members as needed; attend a variety of meetings as needed.

Qualifications and Competencies

Required Qualifications:

Bachelor’s degree in social work, human services, public administration, or related field AND

Considerable experience in social services, housing programs and/or community development programming, OR

An equivalent combination of experience and education that provides the necessary knowledge, skills, and abilities to perform the essential functions of this position.

Required Knowledge, Skills and Abilities: 
Knowledge of modern principles, practices, theories, and techniques of public housing and organization management. 

Laws, rules and regulations, policies and procedures relating to the department, programs, and U.S. Department of Housing and Development (HUD).

Federal, State, and local laws and regulations and Authority policies and procedures pertaining to public housing management.

Social, political, economic, and community issues influencing program and project development and administration.

Ability to establish and maintain effective working relationships with staff, HUD representatives, business and community leaders, elected officials, vendors, regulatory agency administrators, and the general public. 

Values diversity and possesses an understanding of multicultural and cultural competencies; ability to work effectively and positively with individuals of diverse cultural and socio-economic backgrounds.

Experience in section 504, AmeriCorps, or family self-sufficiency programs. 

Building community collaborative and principles and practices of social service counseling and case management..

Clearly and effectively communicates both verbally and in writing by actively listening and sharing relevant information; ability to handle resident interactions with courtesy, tact, and sensitivity to the issues involved.

Skill in planning, public relations, customer service, and technical writing; ability to understand, interpret, explain and apply policies and procedures 

Exercise sound judgment in analyzing situations and in reaching decisions quickly 

Excellent organizational skills including prioritizing under stressful circumstances, keeping track of information or work in progress, ensuring accuracy, and multi-tasking; ensures assignments are completed in a timely and effective manner.

Proficiency using MS Office programs including Outlook, Word, Excel, database software, and other analytical software programs.

Preferred Knowledge and Skills: 
Experience in section 504, AmeriCorps, or family self-sufficiency programs. 

Building community collaborative and principles and practices of social service counseling and case management.

Special Requirements:

Consent to and pass required assessments.

Consent to and pass a driver's and criminal records background check.

Must possess a valid driver's license and own or have access to a vehicle to regularly travel between work sites or have an alternative reliable mode of transportation.

May require possession of, or ability to obtain, specific licenses and/or certifications depending on departmental assignment.

Position Information and Application Process

To be considered for this opportunity, you must:  

Complete the online application profile in its entirety.  

Upload a cover letter that addresses how your experience and education qualify you to perform the essential functions listed in the job announcement. (Cover Letter)  

Upload a detailed résumé of all educational and professional experiences. (Résumé)

 

Salary & Benefits:  

The starting salary range for this position is $73,699.04 - $90,280.35 annually, dependent on qualifications and professional experience. The complete salary range for this position is $73,699.04  - $106,862.84 annually. Performance-based merit increase opportunities and Cost of Living Adjustments (COLA) are reviewed annually. A comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance, life and long-term disability insurance plans, vacation, sick and personal leave, tuition reimbursement, and retirement benefits are also available. For more details regarding KCHA comprehensive benefits, please visit our benefits page.  

Work Environment:  
After initial onboarding, this role will have the opportunity to work remotely in accordance with the KCHA's flexible work arrangements; however, remote work conditions will be reviewed on a regular basis based on business and program need. Employees must reside in Washington State and having the ability to report to the Central Office in Tukwila will be required. Some local travel may be required to support KCHA business needs.

Physical Requirements: 
Incumbent(s) must be able to meet the physical requirements of the classification and have mobility, balance, coordination, vision, hearing and dexterity levels appropriate to the functions performed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.    

This work requires the occasional exertion of up to 25 pounds of force; work regularly requires using hands to finger, handle or feel and repetitive motions, frequently requires speaking or hearing and occasionally requires standing, walking, sitting, climbing or balancing, stooping, kneeling, crouching or crawling and reaching with hands and arms; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly or quickly; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires preparing and analyzing written or computer data and observing general surroundings and activities; work has no exposure to environmental conditions; work is generally in a moderately noisy location (e.g. business office, light traffic).
 

Equal Opportunity: 
King County Housing Authority is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.