Unlocking the Connection: How the Housing Authority of the City of Austin Has Tackled the Digital Divide
The Housing Authority of the City of Austin (HACA) is one of the leading housing authorities in the field of digital equity, offering several services to residents to improve digital inclusion. Eight years ago, HACA identified that their residents were missing out on the many online services and opportunities due to the digital divide – that is, the gap between those who have consistent access to modern information and communications networks, technology, and devices and those who do not.
Published in November 2022, Connecting Hope: How Public Housing Authorities Bridge the Digital Divide discusses the current landscape of the digital divide, efforts to advance digital equity at the federal level, and Housing Is’ past, current, and future advocacy work in this space on behalf of public housing authorities and the low-income families they serve. The publication also highlights examples of how PHAs are leading efforts in their communities to provide internet access, devices, digital literacy training, and technological support for their residents. Most importantly, Connecting Hope offers several policy and funding recommendations to federal decision makers and stakeholders that would help PHAs continue to connect their residents to the digital world and address challenges that housing authorities have faced in doing so.