SVP of Property Management Operations

Position Summary

The SVP of Property Management Operations, reporting to the Executive Vice President of Real Estate Management, is responsible for overseeing and supporting property operations to meet the needs of Blue Horizon Management Company (BHMC) staff and clients. This role ensures that property teams have the tools and resources needed to perform their duties effectively, while also reviewing and reporting on BHMC's procedures and budgets. Additionally, the SVP coordinates activities across all properties in BHMC’s portfolio to achieve operational, financial, and business objectives.

 

Essential Job Functions

Ensures housing portfolio operations are carried out in an appropriate, cost-effective manner.

Supervises and directs Senior Floating Managers, providing scheduling, guidance, and training to ensure maximum coverage, operational efficiency, and skill development across the team.

Oversees the tracking of inspections, insurance claims, fire safety compliance, and online data management systems to ensure accuracy, regulatory adherence, and efficient reporting.

Formulates and recommends strategic and operational objectives to maximize efficiency and drive optimal performance across all functions.

Examines, forecasts, and tracks financial data, to assist in managing property budgets.

Oversees, reviews, and examines financial data relating to assets, and provides reports to owners and 3rd party partners.

Ensures required documents are executed in accordance with requirements governed by HUD, other regulatory agencies, and organizational policy.

Assists in the development, streamlining and implementation of all SOP’s for BHMC.

Assist in developing long term training program for Blue Horizon Property Management.

Ensures regulatory and procedural deadlines are tracked and appropriate actions are taken.

Assists managers with providing resources to successfully handle personnel issues.

Partners with property managers to implement and report on quality control measures.

Examines KPI’s and provides ongoing tracking, monitoring, and reporting for management.

Manages unit/amenity pricing within compliance requirements; creates rent schedules and ensures annual increases completed.

Provides oversight of property risk management, safety standards, team member and resident liability.

Coordinate and track projects to appropriate detail; completes projects on time and within budget.

Assists SVP of Real Estate Management in handling capital projects, directly or indirectly by preparing project scopes of work, bid out project work, ensures appropriate contracts, lien waivers and payment policies are followed.

Leads contract negotiations with venders as needed; tracks and reviews contracts as needed for renewals.

Completes occupancy, delinquency, and collection reviews and completes required follow up.

Tracks non-compliance matters regarding ongoing pest and maintenance issues and provides updates to management.

Oversees the development, implementation, and evaluation of human services programs for residents; maintains collaborative relationships with public and private community agencies and residents; assists resident families, connecting with agencies appropriate for their needs.

Oversees compliance audits and internal corrections.

Directs the work of program staff including assigning, planning, and reviewing work, evaluating work performance, and completing performance evaluations, coordinating activities, maintaining standards, allocating personnel, selecting new employees, training staff. Acts on employee problems and recommends and implements discipline.

Ensures compliance with federal, state, and local employment laws and regulations, and INLIVIAN policies.

Performs other duties as assigned.

 

Education and Experience

Bachelor’s degree in Business, Public Administration, or related field from an accredited college or university and five (5) years of progressively responsible experience in management or in an administrative capacity in property management or low-income housing.

 

The following certification(s) must be obtained within eighteen (18) months of employment or other allowable period of hire as authorized by the Executive Vice President of Real Estate Management:

-Public Housing Manager w NC Housing Tax Credit

-NSPIRE w Enterprise Income Verification System (EIV) w Fair Housing w Rent Calculation

 

Knowledge, Skills, and Abilities

Ability to deal effectively with situations that require tact and diplomacy, yet firmness; ability to provide consistently superior customer experience for both internal and external customers.

Team player who consistently demonstrates alignment with coworkers, leadership and the organization’s mission and vision.

Ability to manage stress and multiple priorities while maintaining composure and a positive mental attitude; solution focused.

Ability to balance the need for compassion and empathy while demonstrating appropriate personal boundaries with employees and their families.

Knowledge of generally accepted business principles, practices, and techniques. Thorough knowledge of general office procedures, and practices.

Proficiency with computers, applicable software packages and HRIS management.

Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Strong oral and written communication skills; excellent proofreading and editing skills.

Strong time management skills; self-directed approach to work.

Ability to identify complex problems and review related information to develop and evaluate options and implement solutions.

Ability to communicate clearly and concisely, orally, and in writing.

Ability to establish and maintain effective working relationships with co-workers and persons outside of the organization.

Ability to manage sensitive and confidential information; strong organizational skills.

Thorough knowledge of Microsoft Word, Excel, Outlook, Publisher, Power Point, Visio, and computer hardware and software, including applications.

 

Supervision Controls

The Senior Vice President of Property Management Operations receives instructions from the Executive Vice President of Real Estate Management regarding agency goals, their priorities, and special assignments. The Senior Vice President of Property Management Operations routinely works without the direction of the Executive Vice President of Real Estate Management and is free to develop methods, deadlines, and/or objectives. Normally the employee makes independent decisions pertaining to situations not covered by specific guidelines, but the Executive Vice President of Real Estate Management is consulted in serious or unusual circumstances. The work of the Senior Vice President of Property Management Operations is reviewed for progress, achievement of goals as appropriate to the circumstances, and compliance with procedures.

The employee provides guidance to subordinates within the Property Management Division, developing activities, setting priorities, establishing timelines, and modifying or making changes in the course of achieving goals and priorities. The employee monitors the work of subordinates for accuracy, completeness, conformity to policy, and achievement of goals or objectives.

 

Guidelines

Guidelines followed by the employee include published laws, regulations, handbooks, established policies and procedures, and traditional practices. Independent research may be necessary depending on the activity and/or task requirements. If guidelines do not cover a situation, the employee consults the supervisor or makes decisions based on the circumstances and experience as appropriate within established parameters, and consistent with established organizational and departmental practices.

 

Complexity

The Senior Vice President of Property Management Operations performs a wide variety of non-routine tasks, which are not always clearly related. The employee must identify the work that needs to be done, determine how to accomplish it, and coordinate, integrate, and prioritize a variety of tasks or assignments. The employee must make regular decisions involving usual and unusual circumstances, conflicting data, conflicting and competing demands, or other non-routine occurrences. The employee must coordinate costs, timing, funding availability, contracting requirements, and working relationships of fund providers in the development process.

Decisions and issues facing the employee involve multiple organizational units. Difficulty may be experienced in convincing staff, peers, and other individuals to concur with decisions made regarding day-to-day priorities, operational objectives, and goals.

 

Scope and Effect

The employee's work affects other INLIVIAN departments, the INLIVIAN's housing programs, its residents, and the financial viability of the INLIVIAN and can determine to a great extent the quantity and quality of housing and services the INLIVIAN is able to provide for low-income families. Successful accomplishment of work responsibilities by the employee ensures the INLIVIAN is operationally efficient and enhances the INLIVIAN's ability to provide housing that is decent, safe, and sanitary, with adequate services for its residents.

 

Personal Contacts

The Senior Vice President of Property Management Operations has contact with a broad range of individuals including coworkers, applicants, residents, business firms, contractors, consultants, local, state, and federal officials Personal contacts serve multiple purposes including: giving or gaining information, planning, coordinating, and advising, motivating, influencing, directing persons or groups, and justifying, defending, negotiating, and resolving significant and/or sensitive and controversial issues.

 

Physical Requirements

Work is principally sedentary, but may involve some physical exertion, such as kneeling, crouching, climbing, or lifting to obtain files and records, and eyestrain from working with computers and other office equipment.

Must be able to sit and/or stand for up to eight hours at a time while performing work duties.

Must be able to bend, stoop, push, and pull in the performance of office-related duties.

Must be able to use fingers bilaterally and unilaterally to operate office equipment.

Must have vision and hearing corrected to be able to perform essential job functions.

Must be able to perform essential job functions in an environment that will sometimes include increased levels of work-related stress.

An employee may request a reasonable accommodation to mitigate any of the physical requirements listed above.

 

Work Environment

Work involves the normal risks or discomfort associated with an office environment and is usually in an area that is adequately cooled, heated, lighted, and ventilated. From time to time, it may involve visits to housing developments, sites, dwellings, or facilities.

 

Other Requirements

Must possess a valid State of North Carolina or State of South Carolina driver’s license and regularly participate in continuous improvement and education.

The employee should have the ability to work flexible hours. Some evening work is required.

Must work with the highest degree of confidentiality.