HCV Program Manager

Summary

The primary purpose of this position is to provide oversight and monitoring of the Housing Choice Voucher Program portability function and related activities of the agency; and to provide training to Portability Representatives, Housing Specialists, and other agency staff relating to the Housing Choice Voucher program as needed. The incumbent will be responsible for executing the HCV Department’s onboarding process for all department positions, developing/reviewing/modifying any existing processes and procedures, continual HCV staff education/training on HCV program processes and procedures as necessary and as HACP policies and HUD regulations are modified. The incumbent will verify and ensure HCV client files, documentation, and processes are in compliance with HUD and HACP rules and regulations. In addition, the incumbent will be responsible for assisting in the oversight and support of all special projects/programs associated with the HCV Department (i.e., relocation, 811, Family Unification, Project Based Voucher or any other special purpose vouchers) as assigned.

All activities must support the Housing Authority of the City of Pittsburgh (“HACP” or “Authority”) mission, strategic goals and objectives.

 

Essential Duties and Responsibilities

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties and skills may be required and assigned, as needed.

• Supervises the Portability Representatives. 
• Executes new hire onboarding of HCV housing specialist and other HCV Department Staff. 
• Develops and revises training and on boarding materials for the HCV Department 
• Provides compliance support
• Reviews HCV program files for accuracy and completion to assess the effectiveness of staff performance and identify, develop, and execute additional staff training/education programs. 
• Reviews and Monitors PIC submissions
• Creates and updates various HCV reports 
• Responds to property owners, managers and HCV participant’s daily questions and inquiries and performs landlord outreach efforts as needed 
• Serves as lead and supervisor for Portability Representatives in maintaining and coordinating the portability process. 
• Oversees all tasks related to the processing of Section 8 participants files exercising the port option, including, but not limited to, voucher issuance, lease-up, initial certification, annual certification, interim certification, move-in and move-outs, and end of participation.   
• Monitors and maintains records of Housing Assistance Payments to other housing authorities.   
• Executes or monitors all required actions for the successful submission of all port caseload household records to PIC or any other applicable HUD identified participant information.  
• Monitors and maintains Accounts Receivable documents for Housing Assistance Payments for billable ports. 
• Works closely with the Finance department to accurately update records regarding HAP payments for ports. 
• Attends meetings, representing management; produces written management summaries and distributes information in accordance with department guidelines and practices. 
• Assists with the supervision and coordination of various Authority projects for the Director of HCVP, or his or her designee. 
• Completes and assists special projects as needed. 
• Performs other duties as assigned.

 

Education and/or Experience

Bachelor’s Degree in business administration or related field and a minimum of 3 years of administrative experience in public housing or real estate management. Must possess a valid Pennsylvania driver’s license and be insurable under the Authority’s plan. 

 

Technical Skills

To perform this job successfully, the employee should have strong computer skills (MS Word, Excel, and Outlook). Must have the ability to learn other computer software programs as required by assigned tasks. 

 

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting; standing; operating computers and other office equipment; moving about the office; and attending onsite and offsite meetings. The employee must be able to communicate via email and verbally via telephone. The employee must occasionally transport up to 25 pounds.

 

Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employees must have access to 24 hour reliable internet service. Employees must also have reliable transportation to and from work, as well as, to get to and from multiple HACP locations based on business needs and assignments.

Office environment. The noise level in the work environment is usually moderate.

               

The Housing Authority of the City of Pittsburgh (HACP) provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.