Director of Information Technology

DIRECTOR OF INFORMATION TECHNOLOGY

Louisville Metro Housing Authority’s (LMHA) mission is to set a standard of operational excellence in providing quality, affordable housing opportunities for residents to achieve self-sufficiency and an enhanced quality of life, and collaborating with community partners to build strong, viable neighborhoods.  LMHA serves over 15,000 households in Louisville through public housing and housing choice vouchers.

 LMHA seeks an accomplished and innovative information technology professional with extensive executive level and management experience in the field of Information Technology. 

JOB SUMMARY 

• Under the direction of the Executive Director, this position is responsible for development, implementation, operation, monitoring, and evaluation of LMHA’s technology programs.
• Provides leadership for short-and long-range planning for all technology initiatives:  innovation, vision, goals, program objectives/strategies/activities, infrastructure, staffing, training, evaluation, budgeting, and collaboration with others.
• Maintains technology operations to include systems administration, network management, telecommunications management, system and data security, system and data backup and emergency recovery plans.
• Assures data integrity and assisting staff in data access and utilization.
• Provides leadership in identifying hardware and software needs and purchases, ensuring that they are consistent with and advance the goals of the LMHA.
• Provides planning, budgeting, leadership and supervision to the IT department, communicates current and projected needs, requirements and options during the budgeting process, and recommends acquisitions and updates.
• Coordinates long-range planning activities for LMHA’s technology infrastructure, including information systems, computer networks, personal computers, video systems, and voice communication systems, etc.
• Evaluates and recommends vendor contracts for hardware, software, and technology related services as needed.
• Directs IT support services and ensures a prompt, efficient, effective, and client friendly technical support operation.
• Develops information security guidelines and manages implementation, arranges for needed training and staff professional development, and recommends and drafts policy revisions where needed.
• Establishes standards for technology hardware, software, and communications protocols.
• Drafts, maintains, reviews, and upgrades LMHA’s disaster recovery plan for information recovery services.
• Provide overall supervision and leadership for the entire IT team.
• Oversee the administration and maintenance of our tracking software.
• Oversee all help desk activities.
• Oversee troubleshooting, systems backups, archiving, and disaster recovery and provide expert support when necessary.
• Oversee and monitor all telephone changes, including routing for seating assignments.
• Works collaboratively with other departments to efficiently implement technical installations and upgrades.
• Performs other job-related tasks as required and/or assigned.

Position requires a Bachelor’s Degree in Information Systems, Computer Science, or a closely related field. 5-7 years of progressively responsible experience managing computer information systems and infrastructures.  1-2 years of experience supervising staff in a technical environment.  Excellent oral and written communication skills, enabling effective dialogue with both technical and non-technical audiences.  Demonstrated proficiency with Microsoft Office Suite and industry-specific program software, especially Yardi.  An equivalent combination of education, training and experience may be substituted.

EQUAL OPPORTUNITY EMPLOYER