Director of Public Housing

General Purpose:

 

The Director of Public Housing is responsible for overseeing and managing the day-to-day operations of HASB’s public housing program. This position ensures compliance with HUD regulations, enhances operational efficiency, and maintains high occupancy rates while minimizing tenant accounts receivable. The Director is also responsible for financial planning, staff supervision, property management, and fostering positive resident relations.

Essential Duties and Responsibilities:

 

Program Administration and Compliance

 

• Develop and implement systems to ensure compliance with HUD regulations regarding program admissions, continued occupancy, resident orientations, and housing unit inspections.
• Maintain public housing policies, ensuring they align with federal, state, and local housing regulations.
• Conduct routine audits of tenant certification and re-certification files, ensuring compliance with the Rental Integrity Monitoring Program.
• Ensure timely submission of performance reports and adherence to HUD’s reporting requirements, including achieving and maintaining a minimum 95% MTCS reporting rate.
• Oversee the Annual Plan, Capital Fund Plan, facility upgrades, and curb appeal improvement efforts.

 

Operational and Financial Oversight

 

• Monitor and maintain an occupancy rate of at least 97%, ensuring an adequate applicant pool for public housing units.
• Ensure that tenant accounts remain below 3%.
• Establish departmental goals, including:
  • Vacant unit turnaround time of less than 15 days.
  • 100% unit and system inspections annually.
  • Routine maintenance requests completed in under 5 days and emergency requests resolved within 24 hours.
• Prepare and manage departmental budgets, ensuring fiscal responsibility and efficient resource allocation.

 

 

Property Management and Maintenance

 

• Oversee the maintenance and management of HASB properties, ensuring properties meet safety, sanitation, and operational standards.
• Work closely with the Maintenance Department to coordinate repair and maintenance projects.
• Monitor the work of contractors and ensure capital improvement projects are executed effectively.

 

Resident Relations and Customer Service

 

• Promote positive relationships between residents and staff, ensuring fair and effective management practices.
• Develop and implement policies to address resident concerns, aiming to receive no more than one (1) complaint per quarter.
• Oversee the lease enforcement process, including terminations and court proceedings related to eviction cases.

 

Staff Supervision and Leadership

 

• Supervise housing coordinators and oversee all operations within the Housing Management Division.
• Provide leadership, training, and performance evaluations for staff, ensuring alignment with organizational goals.
• Maintain logs of complaints, personnel records, and ensure proper staffing levels for efficient public housing operations.
• Foster teamwork and professional development among staff members.

 

Decision-Making Responsibilities

 

Decisions Made Independently:

 

• Resolution of resident and staff complaints.
• Certification of resident eligibility and continued occupancy.
• Coordination of property management and maintenance activities.

 

Decisions Referred to Supervisor:

 

• Complaints that require higher-level intervention.
• Issues involving media inquiries, elected officials, or HUD representatives.
• Decisions that could set a precedent for HASB policies.

Education and Experience Requirements:

 

• Bachelor’s degree in public administration, Business Administration, Real Estate, or a related field.
• Minimum of three (3) years of mid-level management experience in housing management, property management, or a related field.
• Experience in financial planning, budgeting, and regulatory compliance.

Skills and Qualifications:

 

• Strong leadership, problem-solving, and decision-making skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Access, Outlook).
• Ability to analyze and interpret HUD regulations, prepare reports, and present information effectively.
• Strong customer service and conflict-resolution skills.
• Ability to work independently and handle sensitive and confidential information.

Certificates, Licenses, and Registrations:

 

• Must be a Certified Public Housing Manager or obtain certification within one (1) year of hire.
• Must have a valid driver’s license and be insurable under HASB’s vehicle insurance policy.
• Must have access to a reliable form of transportation.
• Must be able to work on-call 24/7 for emergencies.

Physical Demands and Work Environment:

 

• Regularly required to talk, hear, sit, and occasionally stand or walk.
• Ability to lift or move objects up to 25 pounds.
• Exposure to various weather conditions when conducting property inspections.
• The work environment is moderate in noise level, with occasional exposure to extreme temperatures.

Additional Expectations:

 

• Represent HASB in the community, working with local government agencies and social service organizations.
• Participate in meetings with community leaders, social service agencies, and HASB stakeholders.
• Coordinate safety programs and ensure compliance with OSHA and other safety regulations.