Director of Housing Operations

DIRECTOR OF HOUSING OPERATIONS DIVISION
HOUSING OPERATIONS DIVISION

$152,604.12-$224,373.07 Annually (DOQ)

ALHAMBRA, CA

REGULAR AT WILL POSITION

The Los Angeles County Development Authority (LACDA) is a dynamic, innovative agency created in 1982 by the Board of Supervisors to generate affordable housing and economic redevelopment throughout Los Angeles County and participating cities. Funded primarily with federal grants, the LACDA is an industry leader in sponsoring new solutions to housing and forming partnerships with private and public agencies. To apply and find out more about the LACDA, please visit our website at www.lacda.org.

DIVISION OVERVIEW:
The Housing Operations Division (HOD) manages 3,229 public and affordable housing units located at 68 sites, serving more than 6,500 residents for the second largest housing authority in Southern California. HOD generates and utilizes the resources of the LACDA to provide quality affordable housing and expand opportunities to improve the quality of life in housing developments through the involvement of employees, residents, and community partners. HOD also implements and administers various funds for the improvement and modernization of the public housing developments and utilizes various grants to provide needs-based services to public housing residents, including at-risk youth and their families.
 

POSITION OVERVIEW:

The Director of Housing Operations will be a confident and inspiring leader of high integrity who is open to staff and the community, is approachable and diplomatic, comfortable handling complicated issues, and is results oriented. In this pivotal position, you will play a central role in shaping the future of our housing initiatives, ensuring operational excellence, and contributing to the overall success of our organization with a strategic and innovative mindset. The Director of Housing Operations will lead a division that thrives on innovative ways to break the cycle of poverty and provide viable, affordable housing solutions for their most vulnerable populations.

Essential Job Duties

The below statements are intended to describe the general nature and scope of work performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

• Assumes full management responsibility for all assigned programs, services, and activities of the Housing Operations Division; oversees the LACDA’s 3,229 public and affordable housing units located at 63 sites.  
• Develops, directs, and coordinates the implementation of goals, objectives, policies, procedures, and work standards for the Division; establishes, within Authority policy, appropriate budget, service, and staffing levels.  
• Manages and participates in the development and administration of the division’s budget; directs the forecast of additional funds needed for staffing, equipment, and supplies; directs the monitoring of and approves expenditures; directs and implements budgetary adjustments as necessary.
• Selects, trains, motivates, and directs Division personnel; evaluates and reviews work for acceptability and conformance with division standards, including program and project priorities and performance evaluations; works with employees to correct deficiencies; implements discipline and termination procedures; responds to staff questions and concerns. 
• Contributes to the overall quality of the division’s service by developing, reviewing and implementing policies and procedures to meet legal requirements and Authority needs; continuously monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures; assesses and monitors the distribution of work, support systems and internal reporting relationships; identifies opportunities for improvement; directs the implementation of change.
• Oversees the development of consultant requests for proposals for professional services and the advertising and bid processes; evaluates proposals and recommends project award; coordinates with legal counsel to determine Authority needs and requirements for contractual services; negotiates contracts and agreements and administers same after award.
• Prepares, develops, and implements short and long-range plans for a variety of division programs and projects; develops financial strategies for implementation; secures participation and input from various community members, service providers, and other stakeholders. 
• Directs the collection and compilation of data and narratives for program evaluation; prepares reports for submission to executive management and oversight agencies on program metrics and outcomes; recommends and takes action on program evaluation outcomes as directed by management.  
• Develops and maintains partnerships with community partners and external stakeholders, including state, regional, and local organizations to effectively leverage financial and technical resources in support of assigned functions. 
• Collects and analyzes demographic, program, and industry data to recommend new programs for equitable access among diverse groups of residents and stakeholders to the Executive Director and Board of Commissioners. 
• Represents the division to other Authority divisions, elected officials, and outside agencies; explains and interprets divisional programs, policies, and activities; negotiates and resolves significant and controversial issues.
• Conducts a variety of divisional organizational and operational studies and investigations; recommends modifications to programs, policies, and procedures as appropriate. 
• Participates in and makes presentations to a wide variety of committees, boards, and commissions. 
• Attends and participates in professional group meetings; stays abreast of new trends and innovations related to assigned areas of responsibility. 
• Oversees and participates in developing, receiving, reviewing, and processing information for a variety of division, and federal/state mandated reports and records; prepares, reviews, and presents staff reports, various management and information updates, and reports on special projects as assigned by the Executive Director or Deputy Executive Director. 
• Responds to resident and public inquiries and complaints and assists with resolutions and alternative recommendations.
• Serves as a spokesperson for the Division at a variety of community events, meetings, and other public relations activities.
• Ensures staff observe and comply with all Authority and mandated safety rules, regulations, and protocols.
• Performs other related duties as assigned.  

KNOWLEDGE & ABILITY

Knowledge of: 

• Administrative principles and practices, including goal setting, program development, implementation, and evaluation, and supervision of staff, either directly or through subordinate levels of supervision.
• Principles and practices of leadership.
• Principles and techniques for working with groups and fostering effective team interaction to ensure teamwork is conducted smoothly.
• Principles and practices of strategic plan development.
• Principles and practices of budget administration.
• Principles and practices of contract management.
• General principles of risk management related to the functions of the assigned area.
• Division organization, functions, programs, policies, procedures, and initiatives. 
• Grant funding sources, grant requirements, grant administration, and grant writing techniques. 
• Applicable federal, state, and local laws, codes, regulations, and ordinances, as well as industry standards and best practices relevant to the assigned area of responsibility. 
• Research, quantitative and qualitative analyses, mathematical and statistical calculations, and reporting methods, techniques, and procedures. 
• Financial, statistical, and comparative analysis techniques for interpreting various agreements and financial documents. 
• Principles and practices of project management. 
• Program development, implementation, and evaluation. 
• Community social and economic demographics.
• Methods and techniques of developing technical and administrative reports, and business correspondence.
• Techniques for effectively representing the Authority in contacts with governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations.
• Recent and on-going developments, current literature, and sources of information related to the operations of the assigned department. 
• Methods and techniques of preparing technical and administrative reports, and general business correspondence.
• Authority and mandated safety rules, regulations, and protocols.
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and Authority staff 
• The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar. 
• Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.

Ability to:

• Develop and implement goals, objectives, practices, policies, procedures, and work standards.  
• Provide administrative and professional leadership for the Division. 
• Prepare and administer large and complex budgets; allocate limited resources in a cost-effective manner.
• Interpret, apply, explain, and ensure compliance with federal, state, and local policies, procedures, laws, and regulations.
• Plan, organize, direct, and coordinate the work of management, supervisory, professional, and technical personnel; delegate authority and responsibility. 
• Select and supervise staff, provide training and development opportunities, ensure work is performed effectively, and evaluate performance in an objective and positive manner. 
• Research, analyze, and evaluate new service delivery methods, procedures, and techniques.
• Effectively administer special projects with contractual agreements and ensure compliance with contractual obligations.
• Conduct meetings, give presentations, and accurately convey messages. 
• Ensure the vision, mission, goals, objectives, and requirements of the Housing Operations  Division are achieved on time and within budget. 
• Coordinate and collaborate with a variety of internal and external stakeholders on emerging projects. 
• Manage a variety of projects related to assigned areas of responsibility. 
• Cultivate and sustain strategic partnerships with internal and external stakeholders. 
• Handle sensitive and confidential information. 
• Work across social and cultural barriers to engage diverse stakeholders, community members, and the public. 
• Effectively represent the Authority and the division in meetings with governmental agencies, contractors, vendors, and various businesses, professional, regulatory, and legislative organizations.
• Prepare clear and concise reports, correspondence, policies, procedures, and other written materials.
• Conduct complex research projects, evaluate alternatives, make sound recommendations, and prepare effective technical staff reports.
• Use tact, initiative, prudence, and independent judgment within general policy and procedural and legal guidelines.
• Independently organize work, set priorities, meet critical deadlines, and  follow up on assignments.
• Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Qualifications

Any combination of education and/or experience that provides the required knowledge, skills and abilities to perform the essential functions of the position.  Additional experience, as outlined below, may be substituted for required education on a two-for-one year basis.  

Education:

• Equivalent to a bachelor’s degree from an accredited college or university with major coursework in business or public administration, sociology, finance, urban planning, or other field related to assigned area of responsibility.  

Experience: 

• Eight (8) years of increasingly responsible experience in the development, administration, oversight, and management of projects and programs related to assigned area of responsibility, including three (3) years of related management experience.  

Desirable Qualifications:

Desirable Qualifications are used to identify relevant knowledge, skills, and abilities as determined by business necessity. These criteria are considered desirable qualifications and are not intended to serve as minimum requirements for the position. Applicants who possess these qualifications will not automatically be selected.

• Experience in affordable housing management preferably in a leadership role within a public agency 
• Experience managing affordable housing preservation 
• Experience managing housing rehabilitation