Chief Operating Officer

CHIEF OPERATING OFFICER

 

SUMMARY

 

The Chief Operating Officer (COO) serves as a key member of the executive team, responsible for overseeing the administrative functions of the organization. The COO provides strategic leadership and direction to ensure efficient and effective operations in support of the organization's mission and goals. The COO oversees departments such as human resources, information technology, and administrative services, and works closely with the Executive Director and other senior leaders to drive organizational success.

 

ESSENTIAL FUNCTIONS

 

Oversees large, cross-functional projects and initiatives spanning the entire organization.

Provide strategic leadership and direction for the organization's long-term goals.

Develop and implement policies, procedures, and systems to ensure efficient and effective operations.

Oversee human resources functions, including recruitment, onboarding, performance management, and professional development.

Ensure compliance with all relevant laws, regulations, and policies.

Oversee information technology systems and infrastructure to support the organization's operations.

Manage administrative services, such as office support and call-center functions, to ensure the organization's needs are met.

Collaborate with the Executive Director and other senior leaders to develop and implement organizational strategies and initiatives.

Represent the organization to external stakeholders, including government agencies, funders, and community partners.

Supervise and mentor staff within the administrative departments.

 

QUALIFICATIONS

 

Strong understanding of administrative functions, including human resources, finance, information technology, and facilities management.

Proven track record of strategic planning, organizational development, and change management.

Excellent communication and interpersonal skills, with the ability to build and maintain relationships with internal and external stakeholders.

Strong leadership and team-building skills, with the ability to motivate and inspire staff.

Ability to think strategically, solve complex problems, and make sound decisions.

Knowledge of relevant laws, regulations, and best practices in government agency management.

 

EDUCATION, EXPERIENCE AND/OR CERTIFICATION

 

Bachelor's degree in business administration, public administration, or related field (Master's degree preferred).

At least 7-10 years of progressive experience in administrative leadership roles in the public housing sector or nonprofit organizations.

Experience working in public housing or affordable housing programs is required.

Knowledge of HUD regulations and requirements is a plus

 

REQUIRED KNOWLEDGE SKILLS AND ABILITIES

 

Organizational and problem-solving skills.

Demonstrated computer literacy including knowledge of Word, Excel, and related applications.

Ability to write and proofread materials for accuracy.

Ability to multi-task and prioritize responsibilities.

Ability to communicate and interact appropriately with the general public, applicants, residents and staff.

Ability to follow verbal and written instructions.

Ability to work effectively with others and work independently

Customer relations skills.

Demonstrated attention to detail.

Demonstrated punctuality and reliability.

Ability to produce clear, accurate and timely reports.

 

EQUIPMENT AND SYSTEMS OPERATED

 

Personal computer and peripherals

Standard office equipment

ADDITIONAL WORKING CONDITIONS

 

Requires availability to work beyond normal workday

Appointees will be required to possess a valid driver's license and be insurable according to agency guidelines only if the operation of a vehicle, rather than employee mobility, is necessary to perform essential duties of the position

 

    The salary range for this position is $130,000 - $145,000.

  

  BENEFITS

Health insurance

Dental insurance

Vision insurance

Life insurance

Healthcare flexible spending account

Dependent Care flexible spending account

Commuter flexible spending account

Employee assistance program

401(k) matching

Paid time off

 

This job description is subject to change and in no manner states or implies that these are the only duties and responsibilities to be performed. The qualifications listed above are guidelines, other combinations of education and experience that could provide the necessary knowledge, skills, and abilities to perform the job will be considered.