Position Summary
The primary purpose of this position is to oversee the coordination, management, and administration of the HABC housing management office. The incumbent is responsible for assisting the Asset Manager in the property management, maintenance operations, and the physical condition of the assets of HABC. The incumbent is routinely tasked with the day-to-day operations of assigned housing developments. Directs the maintenance and the property management activities for Housing Authority-owned properties and facilities, including coordination of modernization and improvement programs, supervising and monitoring staff performance, inspecting units, building and site grounds, preparing and monitoring detailed operating and capital budgets, preparing periodic reports, meeting with residents and social services agencies, initiating eviction proceedings, and performing related tasks.
All activities must support the Housing Authority of Baltimore City (“HABC” or “Authority”) mission, strategic goals, and objectives.
Essential Duties and Responsibilities
The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed.
- Responsible for the day-to-day office operations of the assigned development. In conjunction with the Asset Manager, plans and establishes goals and objectives; implements strategies to achieve objectives and monitors progress towards goals and objectives; ensures compliance with policies and procedures.
- Recommends appropriate strategies and adjustments to improve efficiency, improve customer service, and ensure the continued effectiveness of the development’s operations.
- Supervises development office staff, including subordinate management employees; trains office staff; evaluates performance and ensures that proper procedures are followed. Reviews of staff leave and personnel records.
- Reviews leases, terminations, and related documentation. Ensures that rent is collected in accordance with approved departmental procedures and performs or reviews annual and interim rent re-determinations as necessary. Ensures compliance with tenant income and rent restrictions imposed by regulatory agreements. Conducts home visits with residents to determine lease compliance; enforces the lease and recommends alternative housing if necessary. Initiates letters, home visits, and other procedures pertaining to delinquent accounts. Issues
- Monitors the filing of necessary account documents in court for eviction and may appear in court as necessary.
- Maintains positive public relations with the residents, resident leadership, and general public; maintains contact with the residents concerning needs, complaints, and other issues; Investigates and assists in the resolution of complaints.
- Resolves management issues, as necessary.
- Coordinates with the Applications and Leasing Office to ensure occupancy of all ready units. Reviews and makes disposition recommendations in response to requests for transfers and executes transfers.
- Establishes and maintains contact with various social services agencies interested in resident welfare; makes referrals as necessary.
- Using computer-generated reports, oversees and monitors property activities, such as occupancy levels, lease enforcement, and waiting list operations.
- Performs other duties as assigned.
Minimum Education, Training, and/or Experience
Bachelor’s degree in business administration, Public Administration, or related field(s) and a minimum of six (6) years of experience in housing/property management, real estate, or related area. An equivalent combination of education and experience may be considered.
Special Requirements
- Certified Occupancy Specialist certification within 12 months of employment.
- Possession of a valid Maryland driver's license.
- Must be able to be covered under the Authority's vehicle insurance policy.
Other Requirements:
- Availability to work some evenings and weekends as needed.
- Successful completion of a prescreening investigation, including verification of employment history and education credentials.
- A 6-month probationary period applies to this full-time permanent position.
To apply, please visit the HABC Career Center --> Assistant Asset Manager.