Position Overview
The Support Clerk facilitates the efficient operation of the Mailroom and supports agency-wide document management. This confidential position performs clerical and administrative tasks related to mail distribution, courier services, document scanning, and archiving for all departments.
The Support Clerk divides time between mailroom operations and document scanning/archiving. This position requires discretion and the ability to handle sensitive information appropriately.
This is a union position covered under the Local 713 collective bargaining agreement.
Essential Functions
Mailroom Operations
Sort and distribute incoming and outgoing mail to ensure timely delivery
Operate mail processing equipment including postage meter, folding machine, and inserting machine
Process bulk mailings and special mailing projects
Maintain records of mailings and postage usage
Replenish postage and mailroom supplies
Provide courier services throughout the agency and to/from business partners
Document Scanning and Archiving
Scan and digitize documents for all agency departments
Organize and archive digital files according to established protocols
Ensure accuracy and quality control of scanned documents
Maintain organized electronic filing systems
Index and catalog scanned documents for easy retrieval
Prepare documents for scanning (remove staples, verify completeness)
Coordinate document retention schedules with department managers
General Administrative Support
Perform clerical and administrative functions for assigned departments
Maintain physical and electronic filing systems
Handle confidential information with appropriate discretion
Respond to administrative inquiries related to mailroom services
Assist on special projects as assigned
Perform other related duties as required
Physical Requirements
Manual dexterity to operate office equipment, keyboards, and scanners
Ability to bend, stoop, and lift up to 40 lbs
Ability to sit or stand for extended periods
Visual acuity for document quality control
Ability to drive a vehicle for courier services
Effective communication in person and by telephone
Required Qualifications
Skills and Abilities
Good written and verbal communication skills
Excellent organizational skills and attention to detail
Proficiency in Microsoft Office Suite, email, and Internet systems
Ability to learn document management and scanning software
Ability to maintain strict confidentiality and handle sensitive information
Reliable, trustworthy, and able to work independently
Understanding of basic office filing systems
Valid Connecticut Driver's License
Education and Experience
High School Diploma or Associate Degree
Two years of administrative or clerical work experience