The Resident Services Director provides strategic leadership and oversight for the Resident Services Department. This role ensures the effective delivery, compliance, and performance of resident-focused programs, including the Family Self-Sufficiency (FSS) Program, homeownership initiatives, substance abuse prevention, financial counseling, and supportive services for formerly homeless individuals and families.
The Director leads staff, manages partnerships, monitors program outcomes, and develops initiatives aligned with resident needs and agency priorities. This position works collaboratively across departments to enhance service coordination for residents in Public Housing, Housing Choice Voucher (Section 8), and Housing Authority-owned properties.
Key Responsibilities
Leadership and Management
Supervise, mentor, and evaluate Resident Services staff
Provide leadership across programs including FSS, homeownership, financial counseling, substance abuse prevention, and supportive housing
Establish clear performance expectations and ensure accountability
Program Oversight and Compliance
Ensure compliance with HUD regulations and program requirements
Conduct regular audits of program files and documentation
Monitor program performance and prepare reports for executive leadership
Partnership Development
Build and maintain partnerships with organizations providing education, workforce development, health, and supportive services
Manage contracts and Memorandums of Understanding (MOUs) with community partners
Serve as a liaison between residents and external service providers
Strategic Planning and Program Development
Identify service gaps and implement solutions aligned with agency goals
Develop and implement program objectives and performance measures
Research best practices to improve program effectiveness
Service Coordination
Coordinate services for residents across Public Housing and Housing Choice Voucher programs
Collaborate with internal departments, healthcare providers, and community organizations
Support resident engagement, stability, and self-sufficiency outcomes
Funding and Special Initiatives
Identify funding opportunities and prepare grant applications
Plan and implement workshops, events, and community engagement activities
Support innovative initiatives that enhance resident services
Qualifications
Education and Experience
Bachelor’s degree in Social Sciences or a related field from an accredited institution
Minimum of five (5) years of experience in community development, housing, or social services
Experience in case management and staff supervision required
Experience with HUD-funded programs preferred
Knowledge and Skills
Knowledge of Family Self-Sufficiency (FSS) program requirements and resident engagement practices
Strong leadership and team management skills
Excellent organizational, communication, and problem-solving abilities
Ability to manage multiple programs and priorities effectively
Certifications
Family Self-Sufficiency (FSS) Certification required or ability to obtain within a specified timeframe
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
To apply, please visit www.hacsla.com