This is a highly responsible position. The job is performed with considerable independence of judgment and decision making within the constraints of regulations under the direction of the Director of Community and Economic Development. The Intensive Case Manger supports low-income families facing multiple barriers to stability by providing intensive, hands-on case management. This role focuses on strengthening family systems, improving housing and financial stability, and connecting families to critical services. The goal is to help families move from crisis to self-sufficiency through individualized, wraparound support. The incumbent will work closely with Resident Services and Family Self Sufficiency staff on the development of action plans, goals and recommendations to help promote self-sufficiency. The incumbent will determine need for referral to a community mental health provider for services, i.e. crisis intervention, individual, group. and/or family therapy. Advocates for and develops networks of social and clinical services to assist clients in meeting identified needs.
Education and Experience Requirements
Bachelor’s degree in Social Work, Human Services, Family Studies, or a related field (Master’s preferred).
Minimum of 2 years of experience working with low-income or underserved families.
Deep understanding of poverty, trauma-informed care, and social service systems.
Strong interpersonal and communication skills; ability to build trust with families of diverse backgrounds.
Skilled in coordinating services, problem-solving, and advocating across systems.
Organized and detail-oriented with the ability to manage multiple cases.
Bilingual (Spanish/English or other language) preferred but not required.
Valid driver’s license and reliable transportation required for fieldwork.