From the New York City Housing Authority's NYCHANOW newsletter:
To improve the way it manages wide-scale incidents, NYCHA’s Office of Emergency Management (OEM) launched a six-month pilot program based on NYC’s Incident Command System, which employs on-call field coordinators to coordinate efforts and communications between responding agencies. “It has been an effective emergency response model for the city,” said Rudy Murillo, Director of NYCHA’s OEM. “Ours will of course focus on the specific needs of our residents and properties.”
NYCHA OEM created 12 field coordinator positions who, according to an established protocol, respond to events that impact an entire development or that involve a multiagency response, such as a power failure impacting a NYCHA development.
Field coordinators assist the incident manager, who could be, depending on the time or scale of the event, the property manager, an ESD administrator, or a police officer, firefighter, or NYC Emergency Management official. They may be asked to assist on scene in multiple ways, such as with traffic control; helping property management knock on doors, hand out flyers, or make phone calls; and tracking resource requests. Their most important function, however, is to maintain clear communications between responders, NYCHA staff, and residents.
Read "Clear Channels, Safe Residents: Pilot Program Coordinates Incident Response," in the NYCHANOW newsletter.