SALARY: $33.76 - $41.36 Hourly; $70,230.00 - $86,032.00 Annually
OPENING DATE: 01/11/23
CLOSING DATE: 01/25/23 04:30 PM
HOW TO APPLY: Trainer - Property Management
King County Housing Authority (KCHA) is the largest provider of affordable housing in the Pacific Northwest and a nationally recognized leader in affordable housing. We continue to do excellent work toward achieving our vision and reaching for such an important goal means we must have mission-focused leaders and staff intent on moving the organization forward.
We are currently recruiting for a seasoned property management professional, ideally one with deep knowledge and experience with Public Housing and Project Based Section 8 rent calculations and the associated HUD regulations; as well as knowledge of Tax Credit compliance to fill the Property Management Trainer (Management Analyst) vacancy based at the Central Office in Tukwila. This is a key role and the ideal candidate will be a resource in ensuring the program is operating in full compliance with internal and external policies and procedures.
The Property Management Trainer will ensure accurate and consistent application of program policies, procedures and regulations in addition to working with Property Management staff to provide training for all positions within the department. Responsibilities will also include:
- Evaluation and development of technical training modules for all Property Management policy and procedure; coordinating and conducting onboarding and ongoing training for all Property Management staff.
- Continual maintenance and evaluation of technical training modules for the Property Management Department.
- Coordinating staff participation in internal and external training as required.
- Serving as the quality assurance resource for standardization of processes and developing standard operating processes for new policy and procedure as necessary.
- Developing and instituting appropriate and effective tools and processes for self-assessment with follow up plans to correct deficiencies as identified.
- Assists managers in auditing and conducting reviews of appropriate files, documents and maintains reports to ensure compliance with performance criteria; develops custom forms and reports, prepares auditing and verification procedures in coordination with managers to ascertain compliance.
- Ensures Property Management is operating in compliance with its own internal policy and procedures including admission preferences, occupancy standards, applications processing, tenant selection, tenant screening, annual reviews and interims.
- Quality Assurance:
- Provides quality control reviews of tenant files in an effort to ensure accurate subsidy calculations and ensures that various regulations are being followed; serves as a resource to answer staff questions about program compliance.
- Maintains inventory and control of Property Management forms; creates and/or revises forms as needed and serves as quality assurance resource for standardization of processes; stays up to date on all HUD requirements.
- Works closely with information technology to ensure IT systems capture all essential data on a timely basis and generates accurate data for review and analysis.
- Guided by the Property Management team, develops, conducts, maintains and evaluates technical training modules for Property Management staff.
- Evaluates achievements of programs objectives and works with management to document, revise and change policy and procedures.
- Plans, coordinates, designs and implements the initial and ongoing training of Property Management staff to ensure the training program is in compliance with internal and external policies and procedures; provides intermediate training for issues as needed to facilitate the Public Housing teams operational training development; monitors, evaluates, records training, and delivers presentations to department leadership on program effectiveness.
- Work with KCHA's Technical Writer to update user manuals.
- Work in conjunction with the Business Analyst to support the department's software operational needs.
QUALIFICATIONS AND COMPETENCIES:
- Associate's Degree AND
- Considerable experience working with Public Housing programs, Section 8, property management, training, and/or facilitation OR
- An equivalent combination of experience and education that provides the necessary knowledge, skills, and abilities to perform the essential functions of this position.
Required Knowledge, Skills and Abilities:
- Demonstrates knowledge of applicable federal, state regulations, and policies and procedures, with the ability to interpret and apply.
- Ability to explain complex or technical information regarding rules, rights, regulations, policies and procedures to answer questions and resolve problems.
- Proficiency using Microsoft Office programs including Outlook, Word, Excel and other analytical software programs.
- Clearly and effectively communicates both verbally and in writing by actively listening and sharing relevant information.
- Ability to prepare clear and concise program documentation, user procedures, reports of work performed, and other written materials.
- Values and contributes to a work environment that embraces and appreciates diversity, equity and inclusion; treats others with respect; promotes cooperation.
- Establishes and nurtures relationships with internal and external stakeholders, regularly inviting feedback and suggestions; works cooperatively with others as an active member of a team.
- Uses critical, creative, and reflective thinking skills; ability to analyze data and resolve problems; sees opportunities for creative problem solving while staying within the parameters of good practice; generates unique but workable and useful solutions to difficult problems.
- Effectively organizes multiple assignments, sometimes of a complex nature or involving competing priorities, to produce work products that are accurate, thorough and on time.
- Adapts to changing business needs, conditions, and work responsibilities; responds positively to change, embracing and using new practices or values.
- Consent to and pass required assessments.
- Consent to and pass driver's and criminal records background check.
- Must possess a valid driver's license to travel between work sites as required. Must have an acceptable driving record at time of appointment and throughout employment.
POSITION INFORMATION AND APPLICATION PROCESS:
To be considered for this opportunity, you must:
- Complete the online application profile in its entirety.
- Upload a cover letter that addresses how your experience and education qualifies you to perform the essential functions listed in the job announcement. (Cover Letter)
- Upload a detailed résumé of all educational and professional experience. (Résumé)
Salary & Benefits:
The starting salary range for this position is $70,230.00 - $86,032.00 annually dependent on qualifications and professional experience. The complete salary range for this position is $70,230.00 - $101,833.00 annually. Performance based merit increase opportunities and COLAs are reviewed on an annual basis. A comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance, life and long-term disability insurance plans, vacation, sick and personal leave, tuition reimbursement, and retirement benefits are available.
Physical Work Environment:
Incumbent(s) must be able to meet the physical requirements of the classification and have mobility, balance, coordination, vision, hearing and dexterity levels appropriate to the functions performed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
After initial onboarding, this role will have the opportunity to work remotely up to 60% in accordance with the KCHA's flexible work arrangements; however, remote work conditions will be reviewed on a regular basis based on business and program need. The ability to report to the Central Office in Tukwila may still be required on occasion. Some local travel may be required to support KCHA business needs.
King County Housing Authority is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.