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Job Title: 

Subsidy Retention Program Manager

Job Location: 
Salary Range: 
$93,539.00 - $114,585.00 Annually
Full Job Description: 

Please note this position is open until filled; however, to ensure consideration applications should be received by November 13th, 2023 at 4:30 p.m. 

The Opportunity 
We are currently recruiting for a talented and passionate Subsidy Retention Program Manager that will serve Housing Choice Voucher (HCV) and Public Housing residents in King County. 

Under the general supervision of the VP of Resident Services, the Subsidy Retention Program Manager will develop and lead Resident Services programming in support of Housing Choice Voucher (HCV) households and tenants.  This incumbent will be responsible for overseeing, hiring, training, evaluating, and supporting a team of Subsidy Retention Coordinators, developing and implementing services for HCV households, and monitoring and reporting program performance.

The King County Housing Authority
KCHA, the largest affordable housing provider in the Pacific Northwest, seeks to provide innovative, effective, and equitable housing solutions so that all people and communities can prosper. Founded in 1939, KCHA operates as an independent municipal corporation, providing rental housing to more than 55,000 people in over 23,000 households, and includes programs that promote housing stability, increased access to education, improved health and well-being, workforce participation, and financial self-sufficiency. Serving 37 cities (not including Seattle and Renton), the Authority's geographic scope of operations spans 2,000 square miles. KCHA has over 500 staff members working across the county with its central office based out of located in Tukwila. To learn more about KCHA and our Mission visit this link.

King County Housing Authority (KCHA) is the largest provider of affordable housing in the Pacific Northwest and a nationally recognized leader in affordable housing. To learn more about KCHA and our Mission visit this link.  

Essential Functions

The Subsidy Retention Program Manager will:

  • Lead and supervise assigned team; hire, onboard, train, supervise, develop shared goals and objectives, and evaluate direct reports; develop an annual program workplan; coach staff on client issues; manage escalated client issues.  
  • Develop, evaluate, oversee, and revise the Subsidy Retention Program based on assessment of client and agency needs; prepare and present program reports.  
  • Collaborate and work with other departments; provide policy recommendations. 
  • Create and lead an HCV/Section 8 Resident Advisory Committee. 
  • Manage contracts and vendor relations; procure required services, equipment, and materials as needed.  
  • Collaborate with local and peer organizations, utilizing a continuous improvement mindset for advancement of social service programs and participants; conduct research on best practices and formulate ever-evolving strategies; represent KCHA at relevant community and partner meetings; manage and maintain internal and external partnerships. 
  • Conduct applicant hearings; participate in Hearing Officers workgroup; attend HCV monitoring meetings, Resident Advisory Committee (RAC) meetings, and other required meetings as a representative of Subsidy Retention Program leadership; assist with recruitment efforts for HCV RAC representatives. 
  • Develop and maintain a team budget.

Qualifications and Competencies

Required Qualifications:

  • Bachelor’s degree in social work, human services, sociology, psychology, or related field AND
  • Considerable experience supervising social services programs and/or staff OR
  • An equivalent combination of experience and education that provides the necessary knowledge, skills, and abilities to perform the essential functions of this position.

Required Knowledge, Skills and Abilities:

  • Comprehensive knowledge in the principles of management, organization, planning, development and implementation of responsibilities as they relate to the duties of the job.
  • Supervises, trains, develops, and leads team members to maximize performance and departmental success.
  • Possesses skill in planning, project management, and budgeting.
  • Values diversity and possesses an understanding of multicultural and cultural competencies; ability to work effectively and positively with individuals of diverse cultural and socio-economic backgrounds.
  • Applies effective written and verbal communication techniques to convey clear and timely messages to internal and external stakeholders; communicates clearly and effectively via multiple methods.
  • Prepares clear and concise reports.
  • Presents frameworks and recommendations clearly, logically and persuasively.
  • Establishes and prioritizes a strong culture of collaboration and teamwork to achieve company goals and improve business performance.
  • Ability to establish and maintain effective working relationships with HCV clients, KCHA department leadership, direct reports, partner agencies, and the general public.
  • Proficiency using Microsoft Office programs including Outlook, Word, Excel, and PowerPoint and database software.

Special Requirements:

  • Consent to and pass a driver's and criminal records background check.
  • Must possess a valid driver's license to travel between work sites as required.
  • Must have an acceptable driving record at time of appointment and throughout employment.

Position Information and Application Process

Application Requirements:
To be considered for this opportunity, you must:

  • Complete the online application profile in its entirety.
  • Upload a cover letter that addresses how your experience and education qualifies you to perform the essential functions listed in the job announcement. (Cover Letter)
  • Upload a detailed résumé of all educational and professional experience. (Résumé)

Salary & Benefits:
The starting salary range for this position is $93,539 - $114,585 annually dependent on qualifications and professional experience. The complete salary range for this position is $93,539 - $135,631.32 annually. Performance based merit increase opportunities and COLAs are reviewed on an annual basis. A comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance, life and long-term disability insurance plans, vacation, sick and personal leave, tuition reimbursement, and retirement benefits are also available. For more details regarding KCHA comprehensive benefits, please visit our benefits page.

Work Environment:
Incumbent(s) must be able to meet the physical requirements of the classification and have mobility, balance, coordination, vision, hearing and dexterity levels appropriate to the functions performed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
After initial onboarding, depending upon the work assignment, this role will have the opportunity for a hybrid work schedule in accordance with the KCHA's flexible work arrangements; however, remote work conditions will be reviewed on a regular basis based on business and program need. The ability to report to the Central Office in Tukwila will be required. Some local travel may be required to support KCHA business needs.

Physical Requirements:
This work requires the occasional exertion of up to 25 pounds of force; work frequently standing, walking, sitting, speaking or hearing and using hands to finger, handle or feel and occasionally requires climbing or balancing, stooping, kneeling, crouching or crawling, reaching with hands and arms, tasting or smelling, pushing or pulling and repetitive motions; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly or quickly; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires preparing and analyzing written or computer data, operating machines and observing general surroundings and activities; work has no exposure to environmental conditions; work is generally in a moderately noisy location (e.g. business office, light traffic).

Equal Opportunity:
King County Housing Authority is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.  

Date Posted: 
Friday, October 27, 2023
Posting Expiration Date: 
Tuesday, December 26, 2023
Job Location Details: 
Tukwila, WA
Job Posting Validation: 

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