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Job Title: 

Senior Vice President of Program Operations, CORE

Job Location: 
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Full Job Description: 

Title:   Senior Vice-President, Program Operations 

Reports To: Executive Vice-President, CORE 

Department/Division: CORE 

FLSA Status: Exempt  


Position Summary  

The SVP, Program Operations (CORE) is responsible for overseeing the program operations of CORE, and  management, implementation, administration, and direction of all CORE programs and initiatives. This is accomplished by working with internal and external customers on the provision of services for residents. This oversight involves the effective achievement of fiscal and operational standards while interfacing with CORE’s programs; supervising program management staff, ensuring compliance with HUD and agency requirements, determining resident needs, developing reports of initiatives for executive management, HUD, and external partners and or donors. 





Develop, Implement and manage the daily operations of CORE Programs including Child/Family and Senior/Disabled; 


Supervise program management staff; 


Assist with the training and professional development of program staff; 


Implement new and complex programs and initiatives. 


Develop and implement organizational and departmental policies, standard operating procedures and monitor compliance; 


Interpret and communicate work procedures and agency policies to staff; providing employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes.  


Prepare and manage annual program and grant budgets, Social Service fee revenue, and reports relating to such (with EVP assistance) including but not limited to the development and management of contracts with vendors; 


Assist with application for project funding; 


Develop and oversee monthly, quarterly and annual reports for tracking program activities including the monitoring and compliance of program database; 


Assess needs of residents by assuring that all programs are offering services that are culturally sensitive to resident population; developing and improving programs that assists residents towards self- sufficiency, quality of life and aging in place.  


Prepare and present presentations to agency Executive Leadership, Board, and/or external partners.   


Any other related administrative or program duties as required or requested by EVP. 








Education and Experience 

Bachelor’s Degree in a Human Service related field, business administration, or closely related field from an accredited college or university with five (5) years of progressively responsible management experience or equivalent combination of education and experience in addition to the following requirements and qualifications: 


Experience must include demonstrable knowledge in the development, implementation and management of human service related programs and the management of contractual programs.  


Strong analytical and interpersonal skills.  Proficient in the use of Microsoft Office Suite, especially Excel, and Power Point. 


Strong leadership abilities. 


Detail-oriented, flexible, and decisive. 


Sound business judgment and the ability to carry out appropriate actions independently if appropriate. 


Ability to organize and coordinate work efficiently, set priorities and motivate others. 


Ability to work with people with various cultural backgrounds, levels of education, and experience. 


Ability to work under pressure and cope with deadlines. 


Ability to produce quality work in a consistent manner and to produce the quantity of work necessary to timely complete assigned tasks. 


Ability to work with individuals as well as a commitment to organizational goals. 


Strong communication, organization, and multi-task management skills. 


Self-starter who is detail-oriented, hard-working and who always has the “big picture” in mind. 


Creative and a problem solver who is passionate about service delivery for vulnerable populations, especially those living in affordable housing.  


Ability to manage projects on time and on budget, monitoring the major financial considerations involved with programming. Quantify and evaluate the impact of service delivery to the resident population as well as monitor quality and adherence to guidelines and standards.   


Ability to analyze problems and develop processes and/or procedures that guide the work and address problems (Solution-Focused). 


Understanding of accounting as it relates to program budgets, grant budgets and internal cost accounting, for programs.   


Ability to interpret regulations, standards, grants and contracts to determine compliance with relevant requirements and CHA standards. Furthermore, candidate must have thorough knowledge of Federal programs, rules and regulations governing the financial, legal and procurement environment of such programs.  



Knowledge and Skills 


Must be creative and capable of making and managing time wisely with multiple priorities. 


Knowledge of human services in affordable housing developments. 


Ability to develop and maintain partnership with external vendors. 


Ability to work effectively with people of diverse racial, cultural, social, educational and economic backgrounds. 


Ability to manage a project and determine project feasibilities. 


Ability to perform financial analysis, develop and/or monitor budgets, analyze revenue and structure financial transactions. 


High level of oral and written communication skills. 


Ability to speak well/professionally and to make presentations to diverse groups. 


Computer skills (Excel, Word, Microsoft Project, PowerPoint). 


Ability to write professional and technical reports, funding applications, and reports. 


Ability to establish and maintain effective, professional and tactful working relationships with co-workers and persons outside of the Agency. 


Supervision Controls 

The employee receives directions from the EVP of Client Services/CORE Programs.  Courses of action, deadlines and priorities are established by policy, procedure, rule, regulation or the EVP, depending upon the assignment.  Normal duty assignments are performed by the employee based on his/her own judgment. The employee has supervisory duties. 



The employee performs routine duties by following established HUD and Agency policies and procedures and traditional 

practices. These guidelines cover most job-related situations and the employee may use independent judgment in 

making decisions within established parameters and area of expertise. If guidelines do not cover a situation, the 

employee normally consults the supervisor. Guidelines are generally specific and clear. 



The employee performs a variety of related, routine, and generally repetitive tasks. The course of action is determined by 

the supervisor and by established procedures. The employee may coordinate, integrate, and/or prioritize tasks. 


Scope and Effect 

The employee's work affects other employees and participants in the assigned resident services program(s), as well as various departments of city and county government and numerous business firms, organizations, institutions and agencies in the community.  In helping participants move toward self-sufficiency, the employee adheres to the spirit and contributes to the overall success of the Authority’s program(s) by assisting residents by reducing participant’s needs for subsidized programs and services, which results in a greater sense of self-reliance and improved self-esteem for the participant. 


Personal Contacts 

The employee has contact with a broad range of individuals including: co-workers, and program participants (residents). Additional contacts include federal, state, and local government officials and representatives, the public, and other agencies that aid the assigned resident services program(s) or partner with the agency to assist the resident in achieving self-sufficiency, quality of life or aging in place. The purpose of such contacts is to assist in the program(s) process and bring community services to residents, foster pride in participation, and provide various kinds of support and assistance for individual families.  



Physical Requirements 

Work is principally sedentary, but may involve some physical exertion, such as kneeling, crouching, or lifting to obtain files and records, and eyestrain from working with computers and other office equipment. 


Must be able to sit and/or stand for up to eight hours at a time while performing work duties. 


Must be able to bend, stoop, push, and pull in the performance of work-related duties. 


Must be able to use fingers bilaterally and unilaterally to operate office equipment. 


Must have vision and hearing corrected to be able to perform essential job functions. 


Must be able to perform essential job functions in an environment that will sometimes include increased levels of work-related stress. 


Must maintain punctuality and attendance as scheduled. 


An employee may request a reasonable accommodation to mitigate any of the physical requirements listed above. 


Work Environment 

Work involves the normal risks or discomfort associated with an office environment and is usually in an area that is 

adequately cooled, heated, lighted, and ventilated. 


Other Requirements 

Must possess a valid State of North Carolina or South Carolina driver’s license and regularly participate in continuous 

improvement and education. Must work with the highest degree of confidentiality 


Date Posted: 
Friday, September 15, 2023
Application Deadline: 
Friday, September 29, 2023
Posting Expiration Date: 
Tuesday, November 14, 2023
Job Posting Validation: 

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