The Program Director for Tenant Based Rental Assistance and Homeless Prevention provides leadership to a team responsible for program oversight and program delivery. The Director ensures the development, implementation, operation, and evaluation of program practices. S/he ensures the effectiveness and quality of all services through monitoring, data management, financial management, research, evaluation, supervision, and the development and enhancement of program efficiencies. The Director provides sound training of staff and community members using a trauma-informed, and strength-based approach. In close collaboration with the Regional Director, this position will liaise with key stakeholders, including program funders and federal government agencies. S/he must maintain positive relationships with Endeavors partners and internal support departments at all times.
ESSENTIAL JOB RESPONSIBILITIES:
Responsible for the day-to-day operations and oversight of assigned SHP programs
Implement change of program policies and procedures as needed to meet program objectives and customer needs
Promote the success and reputation of the housing programs
Identify community needs and opportunities for program expansion and growth
Maintain open lines of communication with funders, referring agencies, supportive services providers, client families, and community collaborations
Schedule periodic meetings and provide ongoing feedback and updates to program staff
Ensure all customer concerns are resolved in a timely and satisfactory manner
Supervise direct reports
Interview, make quality hiring decisions, train and mentor in best practices, policies and procedures
Monitor performance; document as necessary, provide ongoing feedback and timely evaluations
Develop staff for advancement and to ensure continuity of program
Prepare and manage annual program budgets
Operate programs in an efficient, cost-effective manner
Implement cost containment as needed to stay within budget parameters
Ensure grant deliverables are met, reported accurately, and on time
Ensure all reports required by our funders are submitted timely, including: performance reports, accounting reports, budget reports and quarterly report
Monitor quality and effectiveness of program services as well as track program's performance and program deliverables
Provide on-going program evaluation, data tracking and reporting to provide recommendations to the Regional Director of Supportive Housing Programs for continuous growth, quality and contract requirements
Document weekly, submit end of month reports, monitor and update data tracking, and other duties as assigned
Present program updates, challenges, successes and recommendations to leadership on a minimum of monthly basis
Stay current in the field of Homelessness, Mental Health, Children’s Issues and related social services
Network with other professionals in the field
Read related periodicals and websites
Attend training to enhance knowledge and training skills
Demonstrate Exceptional customer service, in Everything you do, by placing the child, family, Veteran or client first to support our mission to "Empower people to build better lives for themselves, their families, and their communities."
EDUCATION: Bachelor’s degree in Sociology, Psychology, Program Management, or similar discipline. Master’s a plus.
Prefer 5+ years in an upper level management position
Prefer 3+ years developing and managing million+ program budgets
Prefer 3+ years’ experience with those with mental illness, homeless in residential or shelter settings, parenting issues, substance abuse recovery
Prefer public housing authority background
Prefer experience in managing HUD supportive housing contracts, technical E-Snaps, Sage, HMIS, New Project and Renewal Project submissions
Prefer experience/background working with regional housing CoC’s, regional or local governmental agencies managing ESG, CDBG, Cares Act, ARP, TCAC, etc.
Prefer Project Management Professional background/certification
ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined in the employer’s sole discretion.
LICENSES: Driver’s License with clear record. Valid driver’s license, access to an automobile, insurance, and willingness to drive to off-site locations, highly preferred.
VEHICLE: Must have daily use of a vehicle without prior notice.
OTHER: Must be available and willing to travel to various locations and with such frequency as the business need dictates.
TRAVEL: Valid driver’s license, access to a vehicle, insurance, and willingness to drive to off-site locations, highly preferred. Able and willing to travel locally and nationally up to 25% of time.
WORK LOCATION: Hybrid – the Director must be able to both work from home in a virtual capacity and/or transition to an on-site location. The Director will be required to work in an office a minimum of three days per week, possibly more as needed. Must reside in the San Antonio area.
EXCEPTIONS TO THESE CRITERIA MUST BE APPROVED BY THE DEPARTMENT HEAD.
Please apply at the following link