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Job Title: 

Housing Clerk

Full Job Description: 



The purpose of this position is to perform a variety of clerical, administrative and program-related tasks in order to assist with the efficient operation of various program areas of the Rental Assistance Department (RAD).


  • High School Diploma or G.E.D.
  • Completion of high school diploma or equivalent, supplemented by satisfactory completion of coursework in typing, general business, and the operation of business office equipment
  • Associate degree preferred



  • Two to Five years of general business office experience, or equivalent
  • Must meet all pre-employment/promotional job-related testing standards


  • Must have or be able to acquire a valid state driver’s license
  • Must pass federal, state, and local criminal investigation clearances, and pass a drug screening test administered by the Commission or its designated provider
  • Must be insurable under the agency’s insurance policy
  • Valid Notary Public Certification


  • Knowledge of organization’s structure, policies and procedures
  • Knowledge of standard office procedures, filing, and standard office equipment, including computer, fax, copier, telephone system
  • Knowledge of the principles and practices of automated information systems, and data processing
  • Knowledge of the operation of commission and HUD computer system and software
  • Knowledge of basic office practices, procedures, and equipment
  • Knowledge of HUD rules and regulations that apply to property management: Fair Housing Laws, Michigan Real Estate Landlord-Tenant Law, OSHA Standards, Local and State Building Codes
  • Knowledge of HUD rules and regulations that apply to program eligibility and participation, income determination, HAP and tenant share calculation, rent reasonableness and payment standards
  • Knowledge of HUD regulations and guidelines relating to Housing Quality Standards (HQS) and State and Local building and occupancy laws or regulation
  • Knowledge of HUD Section 8 programs: regulations, principles, and practices governing
  • Knowledge of HUD Section 8 programs: regulations, guidelines, procedures, and requirements
  • Knowledge of HUD HCV program regulations, principles, and practices
  • Knowledge of HUD HCV program determination of income and rent calculation guidelines
  • Knowledge PHAS and UPCS inspection systems.
  • Knowledge of DHC’s Administrative Plan and related policies and procedures
  • Knowledge of the agencies that provide assistance and services to residents, including eligibility requirements 
  • Knowledge of principles and practices of community programs and organizations
  • Knowledge of Business English; punctuation, arithmetic and spelling
  • Knowledge of modern office practices and procedures; departmental policies and procedures
  • Knowledge of record keeping methods and procedures
  • Knowledge of report preparation techniques


  • Act independently
  • Analyze situations
  • Attend to details
  • Communicate verbally
  • Communicate in writing
  • Concentrate
  • Empathize
  • Identify problems
  • Initiate
  • Manage pressure
  • Motivate
  • Multi-task
  • Organize
  • Problem solve
  • Think creatively


  • Analyze situations, review available actions, and determine the best course of action
  • Calculate, compute, summate and/or tabulate data and information
  • Communicate effectively orally or in writing with relevant stakeholders, internal and external, from a variety of backgrounds
  • Compile data and prepare reports
  • Develop and maintain recordkeeping systems and procedures
  • Exercise tact, discretion and diplomacy
  • Interact effectively in a complex, dynamic environment
  • Interact with public and private agencies and residents to accomplish organizational goals
  • Interpret and understand community housing needs
  • Investigate problems or issues and resolve effectively
  • Operate standard office equipment
  • Maintain confidentiality
  • Manage conflict effectively
  • Manage multiple priorities and demands within established requirements
  • Master position-specific software
  • Negotiate effectively
  • Plan, organize, complete or assign work and special projects in order to meet organizational goals
  • Prepare written documents/reports with proper sentence structure, grammar and overall completeness
  • Provide high level, quality customer service both internally and externally
  • Provide information and feedback in a courteous, diplomatic manner
  • Read and understand department specific documentation, and policies and procedures
  • Research issues using a variety of sources to obtain data and information
  • Respond effectively to sensitive inquiries or complaints
  • Review and edit documents for accuracy and completeness
  • Troubleshoot problems and apply preventative or corrective measures
  • Understand and apply local, state and federal rules and regulations related to subsidized housing and housing quality standards


No direct employee supervisory responsibilities 


Front Desk Reception, RFTA's, Inspections, Landlord Portal, Rent Increases 



[The fundamental job duties the individual must be able to perform, with or without accommodation; removal of these functions would fundamentally change the job]

  • Provides information to the public; serves as a both a receptionist and program clerk, greets office visitors and responds to inquiries from visitors. Communications will be via telephone, email or in person. Promptly and courteously directs all inquiries to appropriate personnel; provides routine information to employees, the public, and interested parties applying significant knowledge of departmental rules, regulations, and procedures
  • Prepares draft and final copies of various department correspondence, specialized reports, and other documentation; proofreads documents to ensure accuracy (e.g. application packets); enters and retrieves data for use in reports, for maintaining records, and for tracking purposes
  • Receives, sorts, and distributes mail and faxes in a timely and accurate manner; processes outgoing mail in a timely and accurate manner. Tracks mail and documentation received as directed by supervisor. May occasionally require delivery of mail to USPS for special projects
  • Set up and maintains accurate files and ensures security of records; organizes paperwork and correspondence regarding specific program areas; maintains a neat and orderly working area. Provides support on the appropriate handling and disposal of Personally Identifiable Information (PII) and shredding of documents
  • Performs data entry functions as required; inputs and tracks data accurately on a regular basis utilizing DHC’s system of record, and Microsoft office systems such as Excel (i.e. interims, rent increase requests, move-ins, transfers, new leases, etc.), reconciles accounts and sends out correspondence on behalf of the Commission. May provide Notary Services as needed
  • Rent Reasonableness determinations
  • Collection of data such as taxes, water bills, or other documents as assigned
  • Utility Allowance calculations
  • Rent Burden test
  • Rent negotiation
  • Scheduling of initial inspection
  • Notifying appropriate staff if RFTA is voided
  • Document functions on various worksheets and DHC databases as assigned
  • Request docs when not sent, answer all phone calls and emails, look up inspections for clients, etc.
  • Completes filing and filing-related duties, as may be assigned


All other duties as assigned


  • Lifting
  • Carrying
  • Pushing
  • Pulling
  • Sitting
  • Standing
  • Walking
  • Ascending/descending stairs
  • Reaching
  • Bending
  • Crouching
  • Crawling
  • Grasping/ finger manipulation
  • Discerning colors
  • Visual acuity


  • Phones
  • Computer/laptop
  • Copiers/printers
  • Scanners
  • Monitors
  • Communication systems



  • Outdoor environments
  • Indoor environments
  • Work in hot, cold, wet surroundings
  • Work with or near chemicals
  • Potential exposure – communicable disease
  • Exposed to chemicals/fumes
  • Exposed to continual, multiple distractions



  • Customer relationship management software
  • Contract management software
  • Database software
  • Internet software
  • Project management software
  • Spreadsheet software
  • Word processing software



This job description should not be construed as an exhaustive list of duties and responsibilities performed by persons assigned to this classification. It is not intended to limit or in any way modify the right of any supervisor or manager to assign, direct and control the work of employees under his/her supervision. All principle duties and responsibilities of this position are essential functions of the position. Job descriptions are reviewed on a regular basis and may be revised at any time. Revisions will be communicated to employees within the classification. This job description does not constitute a contract of employment; therefore, the company may exercise its employment-at-will rights at any time.

To Apply: 

Please apply with your resume 

Date Posted: 
Thursday, April 20, 2023
Posting Expiration Date: 
Monday, June 19, 2023
Job Location Details: 
Detroit MI 48207

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