AKRON METROPOLITAN HOUSING AUTHORITY
Job Title: Housing Choice Voucher Program Manager
Reports to: Director of Eligibility & Rental Assistance
Department: Housing Choice Voucher Program (HCVP)
Date: November 2023
FLSA Status: Exempt
The primary purpose of this position is to oversee the Housing Choice Voucher Program (HCVP) for the Akron Metropolitan Housing Authority MTW Tiered Rent Cohort (“AMHA” or “Agency”), ensuring the program’s compliance with all applicable regulations. This position is responsible for creating systems, reports, forms and other controls that will ensure accurate and timely reporting in compliance with the U.S. Department of Housing and Urban Development (HUD) and the Section 8 Management Assessment Program (SEMAP) regulations. Incumbent manages subordinate supervisors and staff. All activities must support AMHA's mission, strategic goals and objectives.
Essential Duties and Responsibilities:
The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.
Supervises the activities of HCVP staff members, including the Owner Services Supervisor, Continued Assistance Supervisor, Account Specialist, and Housing Resource Specialist; ensures that department and Agency objectives are met through the coordinated efforts of department personnel; ensures that work is prioritized and appropriately assigned; sets clear expectations and goals, provides timely feedback, and completes coaching sessions on a timely basis; provides appropriate training to staff members, and assures that staff has appropriate tools and resources to achieve their objectives; ensures that staff work activities and management actions are in compliance with applicable union contracts; ensures that subordinate employees are trained in and follow appropriate safe work practices at all times; manages communication channels between subordinate staff and other departments within the Agency.
Oversees MTCS (Multifamily Tenant Characteristics System) reporting, ensuring that all data is correct and accurately reported; analyzes all errors and makes corrections, ensuring that reports meet SEMAP and HUD guidelines; works with HUD representatives and Agency personnel to determine corrections to reported data, process improvements, and opportunities for training in order to reduce error rates.
Ensures that Agency will meet SEMAP compliance requirements by developing and instituting appropriate and effective self-assessment tools and processes; develops custom forms and reports enabling supervisors to measure SEMAP indicators for compliance; ensures that divisions utilize self-assessment processes, analyzes self-assessment data, and ensures that deficiencies are corrected and accurately recorded in the Production Report; ensures completion and accuracy of the Board Report.
Oversees and manages HCVP financial transactions, ensuring accuracy and compliance with HUD regulations; accurately oversees all manual adjustments and ensures that checks are issued on time for the correct amounts.
Ensures Agency compliance with SEMAP Indicator 3 Payment Standard; checks for new payment standards as issued by HUD, and ensures that new payment standards are being utilized; ensures Agency compliance with SEMAP Indicator 4 Utility Allowance Schedule; reviews increase/decrease and ensures that new utility allowance schedule is utilized. Ensures agency compliance with SEMAP Indicator 9 Timely Reporting of Annual Re-Examinations. Oversees timely processing of tiered rent hardship cases.
Oversees and manages Project-Based Vouchers, ensuring accuracy and compliance with HUD regulations; oversees all monitoring and auditing of program components. Completes and awards RFPs as necessary. Reviews and oversees the security investigation complaints. Review cancellations for inspections.
Ensures that HCVP utilization is maintained at 100% annually; monitors and tracks the number of units under contract, and issues vouchers as necessary.
Ensures compliance with HUD’s Enterprise Income Verification (EIV) system.
Oversees and ensures that the Housing Resource Specialist maintains contact and good communication with landlords, including developing quarterly newsletter and conducting landlord forums.
Devotes appropriate attention to AMHA Action Plan objectives as assigned, ensuring that such goals are met or exceeded.
Maintains a record of acceptable attendance and punctuality.
Other duties as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Behavioral Competencies: This position requires incumbents to exhibit the following behavioral skills:
Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; persists despite obstacles and opposition.
Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands, monitors and measures the needs of both internal and external customers; talks and acts with customers in mind. Recognizes work colleagues as customers.
Effective Communication: Ensures important information is passed to those who need to know; conveys necessary information clearly and effectively orally or in writing. Demonstrates attention to, and conveys understanding of, the comments and questions of others; listens effectively.
Responsiveness and Accountability: Demonstrates a high level of conscientiousness; holds oneself personally responsible for one's own work; does fair share of work.
Leadership: Provides direction by clearly and effectively setting course of action for department and subordinates; manages performance by providing regular feedback and reinforcement to subordinates.
Extensive knowledge of all rules and regulations related to the U.S. Department of Housing and Urban Development’s Housing Choice Voucher Program; understanding of AMHA’s strategic goals and structure; knowledge of landlord-tenant laws; knowledge of Summit County housing market; knowledge of accounting and fiscal management; ability to create and manage a budget; skills in multi-tasking, prioritization and problem resolution; familiarity with Authority employment policies and union agreements; extensive supervisory abilities.
Education, Experience and Certifications:
Bachelor’s degree and a minimum of three (3) years’ experience working in a supervisory capacity in a Housing Choice Voucher Program or related area; or an equivalent combination of education and experience. Certification in Rent Calculations is required.
To perform this job successfully, an individual should be competent in the usage of e-mail, internet, spreadsheet and word processing software. Employee must be capable of using common office equipment such as copiers, fax machines and scanners. Must be able to learn other computer software programs as required by assigned tasks.
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:
While performing the duties of this job, the employee is frequently required to maintain a stationary position, operate computers and other office equipment, move about the office, attend onsite and offsite meetings, and communicate. The employee must be able to accurately exchange information in person, in writing and via e-mail and telephone. The employee must occasionally transport up to 10 pounds.
Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job:
Office environment. Employee must be able to work extra hours as needed. Moderate noise level.
AMHA offers a culture committed to diversity, equity and inclusion; comprehensive compensation and benefits program including, but not limited to: Competitive salary; Participation in the Ohio Public Employees Retirement System; Excellent medical, free dental and vision plans with minimal out of pocket cost; Basic Life insurance; Fourteen paid holidays; Paid vacation, personal and sick plans.
Apply for Housing Choice Voucher Manager using the link below: