Please note this position is open until filled; however, to ensure consideration applications should be received by October 23, 2023, at 4:30 p.m.
Do you enjoy coaching and mentoring individuals and families to achieve their self-identified goals? Do you enjoy watching and celebrating the successes and accomplishments of families you work with? Do you like to make a positive impact in our communities?
We are currently recruiting for a talented and passionate Family Self Sufficiency Coordinator (Resident Services Coordinator) that will serve Housing Choice Voucher (Section 8) and Public Housing families in King County. The purpose of the Family Self Sufficiency Program (FSS) is to coach and mentor families to attain economic independence and reduce dependency on subsidies. Under the general supervision of the Program Manager, the FSS Coordinator will recruit, engage with, and assess potential program participants for program enrollment. Once enrolled, the FSS Coordinator will provide comprehensive services by motivating and coaching, coordinating services, and advocating for participants to set and accomplish self-identified goals that lead to a pathway of economic independence. This position will mostly serve families residing in East King County (Bellevue, Issaquah, Redmond, etc.) Office will be located in Bellevue and Tukwila; however, time may be spent in other areas of the county.
For over 30 years, the King County Housing Authority has received annual funding from the Department of Housing and Urban Development to implement the Family Self Sufficiency Program (FSS). This position is funded by an annually renewable grant.
King County Housing Authority (KCHA), an independent municipal organization is a high performing nationally recognized leader in affordable housing. To learn more about KCHA and our Mission visit this link.
The FSS Coordinator:
Manages various cases by completing quarterly check-ins, using coaching methods, asking questions and using motivational interviewing to create positive working relationships to help participants reach self-sufficiency.
Advocates on participants’ behalf with housing issues; removes barriers by meeting participants where they are geographically and is available outside normal business hours based on participant needs for check-ins and crisis intervention.
Provides referrals to participants based upon individual needs and goals; uses referrals and coaching methods to de-escalate crisis situations; plans and refers participants to resources and job fairs; coordinates and help facilitates workshops/trainings for FSS families; performs outreach and markets the FSS program in order to recruit new participants and increase awareness of the program.
Conducts program orientation sessions with interested families; enrolls new participants into the FSS program.
Builds participants financial skills and knowledge and expand their access to financial resources.
Verifies that all participant goals and program goals have been accomplished at graduation; processes exits as needed; transfers files to other housing authorities for port-outs; provides escrow account balance and original contract; ensures removal from active case list.
Organizes and maintains participant files, using a variety of systems and programs.
Completes a number of trainings 6 to 12 months after hire.
Qualifications and Competencies
Bachelor’s degree in social work, human services, public administration, or related field AND
Considerable experience in social services, housing programs and/or community development programming, government work, OR
An equivalent combination of experience and education that provides the necessary knowledge, skills, and abilities to perform the essential functions of this position.
Preferred Knowledge, Skills and Abilities:
Strong preference (not a requirement) for individuals that are bilingual in Somali/English, Vietnamese/English, Spanish/English, Farsi/Persian/English, Mandarin/English, Korean/English, Cambodian/English, and/or Arabic/English.
Required Knowledge, Skills and Abilities:
Knowledge of theories, principles, and practices used to organize, implement, and monitor resident service programs and support for implementation of individual/family supportive services and programs. Well-versed in strategies such as anti-poverty lens, trauma-informed care, and boundary setting.
Interacts effectively with others to establish and maintain positive working relationships; demonstrates techniques for building community partnerships.
Applies effective written and verbal communication techniques to convey clear and timely messages to internal and external stakeholders; listens to people's ideas and concerns.
Strong, positive interpersonal skills, including the ability to work collaboratively; remains professional, calm and tactful in stressful situations while adhering to a high standard of integrity, honesty, and confidentiality; knowledge of basic de-escalation and mediation skills.
Values organizational diversity; treats other with respect; promotes cooperation; works effectively and positively with individuals of diverse cultural and socioeconomic backgrounds and educationally diverse populations.
Uses systems to organize, prioritize, and keep track of information and/or work in progress; maintains accurate and complete electronic and manual records; exhibits attention to detail; ability to multi-task in a high-pressure environment.
Analyzes problems, identifies alternative solutions, and implements recommendations; demonstrates critical, creative, and reflective thinking.
Demonstrates responsible personal and professional conduct, which contributes to the overall mission and goals of KCHA; accepts personal responsibility for the quality and timeliness of work.
Works effectively and efficiently to provide quality service to satisfy service expectations; seeks ways to improve service delivery; demonstrates strong project management skills.
Proficiency with MS Office to include Word, Excel, Outlook, and database software.
Consent to and pass required assessments.
May require possession of, or ability to obtain, specific licenses and/or certifications depending on departmental assignment.
Must meet and maintain all training and education requirements for position.
Must have an acceptable driving record at time of appointment and throughout employment.
Consent to and pass a driver's and criminal records background check.
Valid driver's license in the State of Washington to regularly travel between work sites.
Position Information and Application Process
To be considered for this opportunity, you must:
- Complete the online application profile in its entirety.
- Upload a cover letter that addresses how your experience and education qualifies you to perform the essential functions listed in the job announcement. (Cover Letter)
- Upload a detailed résumé of all educational and professional experience. (Résumé)
Salary & Benefits:
The starting salary range of this position is $66,411.00 - $75,000.00 annually dependent on qualifications and professional experience. The complete salary range for this position is $66,411.00 - $96,296.00 annually. Performance based merit increase opportunities and COLAs are reviewed on an annual basis. A comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance, life and long-term disability insurance plans, vacation, sick and personal leave, tuition reimbursement, and retirement benefits are also available. For more details regarding KCHA comprehensive benefits, please visit our benefits page, www.kcha.org/employment/employeebenefits.aspx.
Incumbent(s) must be able to meet the physical requirements of the classification and have mobility, balance, coordination, vision, hearing and dexterity levels appropriate to the functions performed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
After initial onboarding, this role will have the opportunity to work remotely up to 60% in accordance with the KCHA's flexible work arrangements; however, remote work conditions will be reviewed on a regular basis based on business and program need. The ability to report to the Central Office in Tukwila will still be required on occasion. Some local travel may be required to support KCHA business needs.
This work requires the occasional exertion of up to 10 pounds of force; work regularly requires sitting, speaking or hearing and using hands to finger, handle or feel, frequently requires repetitive motions and occasionally requires standing, walking, reaching with hands and arms and pushing or pulling; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly or quickly; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires preparing and analyzing written or computer data, operating motor vehicles or equipment and observing general surroundings and activities; work frequently requires exposure to outdoor weather conditions; work is generally in a moderately noisy location (e.g. business office, light traffic).\
King County Housing Authority is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.