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Full Job Description: 

DISTINGUISHING FEATURES OF THE CLASS: Receives, transmits and records radio and telephone messages. This is a responsible, skilled position on an assigned shift involving the accurate receiving, logging and transmitting of radio and telephone messages pertaining to the activities of the department or unit where the position exists. Incoming and out-going messages are recorded and logged. Work is performed under general supervision in accordance with established rules and procedures. Employees in this class must exercise good judgment in responding to emergency situations. Supervision generally is not a responsibility of employees in this position.





  • Receives calls and messages by radio and telephone and records incoming messages;
  • Enters and tracks work orders as needed;
  • Dispatches personnel and vehicles by radio or telephone and records the time, location and type of action taken and personnel involved;
  • Maintains constant radio contact with personnel to keep track of their locations and progress;
  • Establishes and maintains appropriate records, files and log books pertaining to calls received, messages taken and actions dispatched and completed;
  • Reviews and checks on the completion of the dispatched message by radio or telephone;
  • Receives complaints, interviews callers concerning complaints and problems, refers them to the proper authority and records the call;
  • Reports to supervisor when communications equipment needs to be serviced;
  • May perform keyboard computer data entry and related clerical work if required by the department of assignment;
  • Performs other related work as required.




•           Good knowledge of the Operations radio, telephone, and computer equipment;

•           Familiarity with dispatching terminology, procedures and equipment;

•           Ability to remain calm in emergency or stress situations;

•           Knowledge of geographic areas in the municipality;


•           Ability to understand and follow oral and written directions;

•           Working knowledge of personal computers and office equipment;

•           Working knowledge and competency with applicable office software;

•           Ability to establish and maintain work order records;

•           Ability to prepare simple reports;

•           Sound judgment;

•           Good hearing and clear diction;

•           Physical condition commensurate with the demands of the position.

Date Posted: 
Friday, April 14, 2023
Application Deadline: 
Wednesday, May 31, 2023
Posting Expiration Date: 
Tuesday, June 13, 2023
Job Location Details: 
Albany Housing Authority Albany, New York

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