Job Title: Customer Experience Assistant
Department: Office of the CEO
Reports To: Special Assistant to the CEO
Salary Range: Commensurate with Experience
Company Information: The COVID-19 pandemic has challenged Dothan Housing (DH) to create a different platform for sustainability by “thinking outside of the box” by becoming a housing authority of the future. This was done through its digital transformation initiative. Whereas, DH has answered the challenge of evolution through transformational leadership and acknowledging the paradigm shift of public housing authorities (PHAs) of doing more with less, moving from paper to the cloud, and streamlining its operations through technology by embracing an online platform. DH has also implemented a modern-day leadership approach focused on creating a high-value organizational culture built on trust, getting the right people on the team, and coaching that team to greatness to meet key performance indicators (KPIs) that will ultimately increase its overall productivity. DH offers remote, flexible, and hybrid work environment so that its employees can work from locations other than the office. DH’s new business model has enhanced its efforts to attract, recruit, and retain an articulate, talented, and diverse workforce of the best and the brightest in the affordable housing industry.
Position Summary: As a Moving to Work (MTW) Expansion Agency under the Landlord Incentives Cohort #3, this position will report to the Special Assistant to the CEO. The Customer Experience Assistant is responsible for performing and coordinating administrative secretarial and clerical activities - storing, retrieving, and integrating information for dissemination to the Special Assistant to the CEO, managers within the department, support staff, and other C-Suite senior leadership and mid-management throughout DH and its instrumentalities. The position also provides administrative support for the Office of the CEO and customer service for the entire PHA.
Required Education and Experience:
- Must have a high school diploma and at least four (4) years of secretarial, administrative, or customer service experience.
- Prefer at least two (2) years of college or an associate degree from an accredited college or university with a concentration in Secretarial Science, Business Administration, or a related field of study.