Chief Operations Officer

 

JOB DESCRIPTION:

Chief Operations Officer

 

 

JOB LOCATION:

Central Office

 

 

DATE POSTED:

February 16, 2023

 

 

APPLICATION DEADLINE:

Until the Position is Filled

 

 

HOURS:

8:00 AM to 4:30 PM, Monday - Friday

 

 

FLSA STATUS:

Salary/Non-Bargaining

 

 

 

Minimum to Maximum

SALARY:

$79,971.84 - $131,953.54/Annually

*Compensation will be commensurate with qualifications and experience. *

 

APPLICATION PROCESS:

Applications will be accepted online at www.starkmha.org or by mail to the HR Coordinator, Stark Metropolitan Housing Authority, 400 Tuscarawas Street E, Canton, OH 44702-1131.                 

     

The Human Resources Department does not accept telephone inquiries regarding Job Postings. You will be notified by US Mail or Email.  Please note that it may take anywhere from 1 to 30 days for Human Resources (HR) to review your job application. If HR has not contacted you within 30 days, please assume the position has been filled.  Thank you.

 

 

Included Benefits

OPERS Pension Plan 24% towards retirement each week

Excellent Medical, Dental, and Vision Insurance

13 Annual Paid Holidays

2 Weeks of Vacation

Accrued Sick Time (accrual begins on your first day of employment)

 

 

STARK METROPOLITAN HOUSING AUTHORITY

 

Job Title:             Chief Operations Officer                             

Reports to:         Executive Director                          

Department:      Executive Offices                            

Date:                     February 10, 2023

FLSA Status:       Exempt

 

Summary:

  

The primary objective of this position is to assist the Executive Director (ED) in planning, managing, organizing, and directing the day-to-day operations, services, and housing programs (Alliance Senior Tower, LLC, LRPH – Public Housing, Housing Choice Voucher, Special Programs, and Non-Public Housing portfolio) of the Stark Metropolitan Housing Authority (SMHA).  Other business areas could be assigned. Responsible for establishing, implementing, and monitoring all management policies and procedures to be followed by staff in the housing programs, capital improvement areas and resident service areas, and private contractors for the conditions of the properties. Will plan, develop, and promote SMHA’s urban development and housing programs and coordinate activities with local, state, and federal government agencies. Identify strategic development/acquisition targets and submit plans for accomplishing goals. This position may act as the Executive Director in his/her/their absence.

 

Essential Functions of Position:

 

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned.

Assist the ED in the effective administration of the SMHA and in reporting to and maintaining effective relationships with the City, County, Congressional offices, Board of Commissioners, and a variety of community organizations. Makes verbal reports and presentations to the Board of Commission and other bodies. Prepares reports resolutions for Commissioner review and approval.

In the absence of the ED, may assume full management of the agency and services.

Plans, organizes, and directs the daily administration and management of the Authority’s public housing developments. Oversees the administration of the Housing Choice Voucher.  Could oversee Security, Resident Services, and potentially Capital Improvement programs. Monitors and evaluates services to tenants/owners/contractors/vendors following all government regulations and procedures and company policies.

Assists in developing and administering the annual agency plan and the five-year capital fund planning processes. Manages the short- and long-term goals for each SMHA property, standards, and performance of staff, and contractors, as well as authorizes/approves personnel actions.

Ensures effective fiduciary controls are in place for the housing and resident program areas and that all financial management activities comply with contract objectives or established Federal, State, and local laws and applicable USDHUD policies and procedures.

Monitors the portfolio of SMHA properties to ensure compliance with SMHA’s goals, objectives, policies, and procedures; federal, state, and local laws and regulations, and guidelines. Oversees the monitoring of site budgets and assists capital planning activities of properties.

Participates in budget preparation and development, capital planning, cash flow management, asset management, and production of monthly financial reports to ensure accuracy and completeness, and that all reporting conforms to established standards. Ensures regulatory compliance and effective management on behalf of SMHA.

Confers with federal officials, architects, engineers, advocates, contractors, and other consultants on the plans, proposals, and designs of housing and development programs and the support of the same. Assists with management of capital improvement fund and ensure that capital improvement programs are coordinated with property maintenance and repair programs.

Establishes within operation areas, policy-appropriate service and staffing levels, and comprehensive minimum standards in support of Authority goals and objectives; monitors and evaluates efficiency and effectiveness of service delivery methods and procedures; and allocates resources accordingly. Develops and maintains departmental policies and procedures and assists in the development of Authority policies and procedures.

Oversees operations site to site. Reviews and approves staff recommendations for corrective action plans and improvement strategies as developed by the Agency.

Reviews report(s) that summarizes findings and includes recommendations for site operations, maintenance, capital needs, code violations, services, and resident activities and reviews report to the ED.

Works with Resident Services staff to ensure a cooperative relationship with tenant organizations in a manner that demonstrates an understanding of and respect for diverse backgrounds.

Assist ED with negotiating labor and contractual agreements to further the agency’s goals and mission.

Performs other duties as assigned.

 

Behavioral Competencies:

 

This position requires the incumbent to exhibit the following behavioral skills:

Job Knowledge: Exhibits requisite knowledge, skills, and abilities to perform the position effectively. Demonstrates knowledge of policies, procedures, goals, objectives, operational entities, requirements, and activities as they apply to the assigned organizational entity of the Authority; uses appropriate judgment & decision-making per the level of responsibility. Ability to perform independently; take initiative and follow through on tasks in an efficient manner. Must have general knowledge of the Housing Authority’s programs, policies, and procedures. Knowledge of government structure and process; government grant programs; bid requirements; personnel rules and regulations. Must have excellent verbal and written communication skills.

Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; and is adept at multitasking while maintaining accountability for complete and timely work performance. Demonstrates strong organizational, project management, and problem-solving skills.

Professional Behavior: Exhibits positive, polite, courteous, honest, and conscientious behavior with all internal/external clients. Accepts responsibility for actions and adjusts behavior as appropriate. Must demonstrate a high level of professionalism and maintain the decorum of the office. Must be able to establish and maintain effective working relationships with internal and external customers, clients, and constituents. Must be able to communicate with a variety of audiences and provide excellent customer service. Must display a neat, clean, and professional appearance.

Reliability & Judgment: Employee demonstrates sound reasoning and critical thinking by making decisions in line with established Agency expectations. Performs work in a reliable manner that is both accurate and timely. Must uphold a strict level of confidentiality. Must be skilled in analyzing situations to identify problems and offer possible solutions.

Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports agency's mission and values

Education and/or Experience

Bachelor’s degree from an accredited college or university in Planning, Business Administration, Finance, Public Administration, Real Estate Development, Juris Doctor, or a related field or six (6) years of progressively responsible experience in Public Housing management, oversight, asset management, planning, real estate analysis, finance, or any combination of experience and training which enables one to perform the essential job functions. It is preferred that the candidate have a working knowledge of HUD program regulations. Strong computer and analytical skills plus excellent written and oral communication skills.

Technical Skills

To perform this job successfully, the employee should have proficiency with applicable computer software (e.g., MS Word, Excel, PowerPoint, Outlook, and project management). Experience using Yardi Voyager is preferred. Must have the ability to learn other computer software programs as required by assigned tasks.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Must have the ability to drive an automobile, sit for lengthy periods, climb stairs/ladders, operate a keyboard, and generally maintain the physical condition and mobility necessary to visit other Authority sites and other housing authorities and agencies. A majority of the work is conducted in a standard indoor office environment. Must be able to travel.

Must provide annual disclosure statements as applicable by law.

Work Environment

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The work is performed in an office environment.

Office environment. The noise level in the work environment is usually moderate