Chief Operating Officer

Position Summary

The Chief Operating Officer (COO) assists the Chief Executive Officer (CEO) in the administration and management of the Indianapolis Housing Agency (IHA) and its affiliated entity, Insight Development Corporation (IDC).  

The COO is directly responsible for overseeing cross organizational functions and resources including providing direct oversight of the Housing Operations, Public Safety, Compliance, Risk & Training and Rental Assistance Divisions.  The COO will assist in the coordination of training, implementation of policies and procedures; file management, and activities related to other special projects.  The COO may be responsible for work activities at multiple property locations.

Position Responsibilities

Assists and advises the CEO with the administration of the IHA and in the absence of the CEO, may serve as the Acting CEO and President of IDC
 
Has direct supervision of the Housing Operations, Public Safety, Compliance, Risk & Training and Rental Assistance Divisions.
 
Collaborates with the Board, CEO, executive team and staff on the development and implementation of the agency and management of the agency’s assigned programs.
 
Determines in collaboration with the CEO and key staff the priorities of each division.  Promotes teamwork and cooperation among employees.
 
In collaboration with key staff and Human Resource, develops performance goals for each supervised division to help IHA meet its mission.  
 
Assesses the training needs of staff and advises the CEO, and coordinates with Human Resources on annual training goals and curriculum for staff development. 
 
Works with the CEO and Chief Financial Officer (CFO) to oversee the sound financial management of the Agency.  Confers with the CEO and CFO on budget preparation and management to ensure budgetary goals are met.
 
Leads IHA’s efforts to increase the supply of affordable housing units to address unmet housing needs of Marion County, Indiana’s most vulnerable residents.   This includes analyzing current and future housing requirements compared to current housing stock; seeking out and evaluating financially viable property acquisitions or developments to meet those needs; and securing necessary funding, in collaboration with the CFO.  
 
Plans, organizes, and directs the daily administration and management of the Authority’s public housing developments.  Oversees the administration of the Housing Choice Voucher, Project Based Rental communities, and Capital Improvement programs.  Monitors and evaluates services to tenants/owners/contractors/vendors in accordance with all government regulations and procedures and company policies.
 
Provides project management including the execution, planning, and managing of development and capital projects to include construction, rehabilitation, and modernization activities.
Negotiates and makes recommendation to the CEO regarding human resource matters to include but not limited to employment, separation, organizational change, etc.
 
Assists CEO and CFO in ensuring effective fiduciary controls are in place for the housing and resident program areas and that all financial management activities are in compliance with contract objectives or established Federal, State and local laws and applicable USDHUD policies and procedures.  
 
Participates in budget preparation and development, capital planning, cash flow management, asset management and production of monthly financial reports to ensure accuracy and completeness, and that all reporting conforms to established standards.  Assists in ensuring regulatory compliance and effective management on behalf of IHA. 
 
Assists in the development and administration of the annual agency plan and the five-year capital fund planning processes.  Manages the short- and long-term goals for each IHA property, standards and performance of staff, contractors, as well as authorizes/approves personnel actions.
 
In consultation with the CEO, confers with federal officials, architects, engineers, advocates, contractors and other consultants on the plans, proposals, designs of housing and development programs and the support of the same. Manages the capital improvement fund and ensures that capital improvement programs are coordinated with property maintenance and repair programs. 
 
Establishes within operations areas, policy-appropriate service and staffing levels and comprehensive minimum standards in support of Authority goals and objectives; monitors and evaluates efficiency and effectiveness of service delivery methods and procedures; and allocates resources accordingly.  Develops and maintains departmental policies and procedures and assists in development of Authority policies and procedures.  
 
Reviews report(s) that summarizes findings and includes recommendations for site operations, maintenance, capital needs, code violations, services, and resident activities and reviews reports to the CEO.  Reviews and approves staff recommendations for corrective action plans and improvement strategies as developed by the Agency.
 
Establishes and maintains a cooperative relationship with tenant organizations in a manner that demonstrates an understanding of and respect for diverse backgrounds.
 
Assist CEO with negotiation of labor and contractual agreements in furtherance of the agency’s goals and mission.
 
Performs related duties and assumes related responsibilities as assigned.
 
SUPERVISORY RESPONSIBILITES:  Has direct supervisory responsibility for Directors of Operational Areas and indirect responsibility of their reports, along with all other agency divisions.  Serves as Acting CEO in the absence of the same. 

Qualifications

QUALIFICATIONS:  To perform this job successfully, an individual is required to perform each essential function of the job satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required to successfully perform the work tasks associated with the position.   Reasonable accommodation may be made to enable individuals with disabilities to successfully perform the essential functions of the job.
 
EDUCATION and/or EXPERIENCE:  Master’s Degree from an accredited college or university in Planning, Business Administration, Finance, Public Administration, Planning or a related field or six (6) years of progressively responsible experience in Public Housing management, oversight, asset management, planning, real estate analysis, finance, or any combination of experience and training which enables one to perform the essential job function.   It is preferable that the candidate have a working knowledge of HUD program regulations.  Strong computer and analytical skills plus excellent written and oral communication skills.
 
Appropriate working knowledge of Real Estate Assessment Center (REAC) inspection protocols, Housing Quality Standards (HQS), Project-Based Rental Assistance, and Project-Based Voucher programs.  Working knowledge of asset management models, and general property management practices.
 
Demonstrated ability to remain knowledgeable of State, Federal, and Local regulations related to specific areas of responsibility.
 
Ability to research relevant data and reach reasonable conclusions and the demonstrated ability to appropriately work with all levels of management and other staff.

Independent Judgment

LANGUAGE SKILLS:  Ability to effectively communicate both orally and in writing.
 
MATHEMATICAL SKILLS:  Knowledge and ability to effectively utilize general mathematical concepts and statistical analyses.
 
REASONING ABILITY: Requires an advanced level of analytical skills with the ability to formulate and pose questions of an evaluative nature allowing for specific and objective responses.   
CERTIFICATES, LICENSES, REGISTRATIONS:  Must have a valid Indiana driver’s license. 
PHYSICAL DEMANDS:  The physical demands described here are representative of those required of an employee in order to successfully perform the essential functions of the job.   The work requires some sedentary functions, but also includes kneeling, reaching, pushing, handling, manipulating, speaking, hearing, crouching, may involve standing for extended periods, stooping, walking, and lifting to obtain or retrieve files and records.  The work also involves the use of eyes and hands to work with computers and other office equipment.  Reasonable accommodations may be made to enable individuals with disabilities to successfully perform the essential functions of the position.
 
WORK ENVIRONMENT:  The work involves the normal risks associated with an office environment and is usually in an area that is adequately heated, cooled, lighted, and ventilated.  The work may require some outside work while conducting unit and property inspections.