AKRON METROPOLITAN HOUSING AUTHORITY
Job Title: Assistant Property Manager, Public Housing
Reports to: Property Manager
Department: Housing Operations
Date: April 13, 2023
FLSA Status: Exempt
The primary purpose of this position is to assist the Property Manager with all aspects of property management for one or more housing site(s), in accordance with the Akron Metropolitan Housing Authority’s (“AMHA” or “Authority”) asset management model and all applicable regulations, policies and procedures. The incumbent assists with the direction and management of all day-to-day operational activities, including vacancy reduction, leasing, lease enforcement, rent collections, resident problem resolution, property appearance, maintenance, purchasing, and budget responsibility. This position is responsible for assisting the Property Manager with the supervision of assigned staff.
Essential Duties and Responsibilities:
The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned
Conducts resident interviews, ensuring prospective residents meet Agency guidelines. Accurately verifies income information for applicants and residents according to applicable regulations. Maintains accurate paperwork. Leases apartments to new residents, including showing vacant units, calculating rents, explaining lease terms and executing lease agreements. Represents AMHA in a professional and courteous manner at all times. Monitors lease compliance by supervising resident performance through activities such as informal and formal hearings and inspections. Issues delinquent rent notices and eviction notices. Testifies on behalf of AMHA in housing court proceedings as required. Stays up-do-date on HUD guidelines and other applicable regulations.
Assists Property Manager with all aspects of management including collections, vacant unit turns, inspections and work order processing to ensure that goals are met.
Assists Property Manager in supervising facility personnel. Ensures that work is prioritized and appropriately assigned. Provides accurate and prompt direction and information to site personnel. Responsible for managerial duties in the absence of Property Manager.
Promptly and courteously attends to all resident inquiries and complaints and follows through to ensure that matters have been resolved. Understands and applies basic principles of customer service.
Conducts timely and thorough unit inspections, including move-ins, 90-day, move-out and housekeeping according to Agency schedules. Ensures that units are maintained according to Agency standards and deficiencies are corrected in a timely manner. Generates inspection scheduling letters. Schedule re-inspections as necessary. Recommends terminations where necessary according to Agency standards. Conducts thorough grounds inspections on a daily basis and ensures that deficiencies are corrected in a timely manner.
Devotes appropriate attention to AMHA Action Plan objectives as assigned, ensuring that such goals are met or exceeded.
Maintains a record of acceptable attendance and punctuality.
Other duties as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Behavioral Competencies: This position requires incumbents to exhibit the following behavioral skills:
Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; persists despite obstacles and opposition.
Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands, monitors and measures the needs of both internal and external customers; talks and acts with customers in mind. Recognizes colleagues as customers.
Effective Communication: Ensures important information is passed to those who need to know; conveys necessary information clearly and effectively orally or in writing. Demonstrates attention to, and conveys understanding of, the comments and questions of others; listens effectively.
Responsiveness and Accountability: Demonstrates a high level of conscientiousness; holds oneself personally responsible for one's own work; does fair share of work.
Leadership: Provides direction by clearly and effectively setting course of action for department and subordinates; manages performance by providing regular feedback and reinforcement to subordinates.
Knowledge of the United States Department of Housing and Urban Development’s regulations and property/housing management as well as general landlord/tenant and fair housing laws; knowledge of general maintenance, including preventative maintenance; knowledge of rent calculation and income verification procedures and policies; knowledge of procurement procedures and policies and budget management; ability to analyze property needs and design and implement procedures and policies; understanding of Authority strategic goals and structure; skills in multi-tasking, prioritization and problem resolution; familiarity with Authority employment policies and union agreements.
Education, Experience and Certifications:
High School diploma (Associate’s or Bachelor’s degree preferred). Two to three years experience in subsidized housing required with prior experience in a property management setting preferred. Must have a valid Ohio driver license and be insurable under AMHA’s automobile insurance policy. Rent Calculation Specialist Certification required within one year of date of hire. Public Housing Management Certification or other equivalent property management certification is required within one year of date of hire.
To perform this job successfully, an individual should be competent in the usage of housing management software, database, e-mail, internet, spreadsheet and word processing software. Must be able to learn other computer software programs as required by assigned tasks.
Physical Requirements. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:
Physical demands may include kneeling, reaching, pushing, fingering, manipulating, talking, hearing, sitting for extended periods, crouching, standing for extended periods, stooping, walking, lifting up to 10 lbs. and repetitive motion using a keyboard, telephone and calculator. The visual acuity requirements include viewing a computer monitor and extensive reading.
Working Conditions. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job:
Office, residential property and outdoor environment. Employee may be exposed to outdoor weather conditions and possibly hostile and/or dangerous situation. Moderate noise level. Must travel from site to site via automobile.
The above job description was received, read and understood by me.
AMHA offers a culture committed to diversity, equity and inclusion; comprehensive compensation and benefits program including, but not limited to: Competitive salary; Participation in the Ohio Public Employees Retirement System; Excellent medical, free dental and vision plans with minimal out of pocket cost; Basic Life insurance; Fourteen paid holidays; Paid vacation, personal and sick plans, flexible schedules; and potential for limited teleworking in an effort to promote a healthy work/life balance.