The duties of the position include a wide range of activities in support of the administration of a 5,000 Voucher program. A person in this position will have overall responsibility for the performance and compliance with HUD rules of the entire program. Reports to the Assistant Team Leader.
PRINCIPAL DUTIES AND RESPONSIBILITIES
- Applicants, participants and landlords are treated in a courteous and professional manner, with phone calls returned promptly and complaints investigated and resolved in a timely manner.
- Communicates with applicants, participants, landlords/owners and co-workers in a manner that is courteous and professional.
- Proof read RTA Packet by checking the voucher, the affordability sheets, the Request for Tenancy Approval and landlord information.
- Begin tolling process when RFTA is returned.
- Build Units in Elite.
- Set up the worksheet for the new owners for Finance Department.
- Track returned documents daily.
- Review Change of Ownership Packet.
- Review Rental Adjustment Requests.
- Respond to e-mails and calls.
- Returns calls to participants and landlords within one workday.
- Provides back up assistance to other first floor station as required.
- Documents all incoming and outgoing portability paperwork.
- Downloads voicemails for Assistant Managing Director and direct as appropriate.
- Performs other duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES
- Knowledge of HUD policies, and other Federal, state and local laws, rules and regulations related to low income housing and Houston Housing Authority policies.
- Knowledge of good public policy practices and procedures, business English and basic mathematics.
- Knowledge of spoken and written Spanish preferred.
- Skilled in interpersonal communications.
- Ability to communicate with and relate to persons of diverse backgrounds and abilities and to establish and maintain effective working relationships with participants, landlords and the public.
COMPLEXITY / SCOPE OF WORK
- Incumbent performs multifaceted work requiring a deep understanding of HUD rules and requirements relative to Voucher program eligibility, income, rent, inspections and contract procedures.
- The employee must be able to handle complex interpersonal situations involving assisted tenants and landlords with skill and professionalism.
- The employee works with the Assistant Managing Director, Team Leaders, Assistant Team Leaders, Voucher program applicants, participants, landlords and other employees.
- The employee’s work is essential to the successful operation of the Voucher program. The employee’s efforts affect Houston Housing Authority’s ability to earn administrative fees and to obtain additional Vouchers and funding.
- Most work is performed according to existing procedures or written guidelines such as HUD regulations, handbooks, desk references, or existing records.
- The employee will frequently be required to use independent judgment in making recommendations and decisions.
- Reports to the Assistant Team Leader.
- The incumbent of this job must be able to work independently, performing complex work in an accurate and timely manner without close supervision.
- The position entails balancing competing priorities.
- The employee has continual contact with other employees, program participants, and landlords. Most contacts are structured in nature and the employee is expected to use normal tact and professional courtesy.
- Occasionally a contact may be uncooperative or antagonistic and the employee would be expected to use above-average tact and courtesy. Failure to respond courteously could adversely affect the public’s opinion of the program and the Houston Housing Authority.
PHYSICAL DEMANDS / WORK ENVIRONMENT
- Work is principally sedentary, but may involve some physical exertion, such as kneeling or crouching to obtain files, and eyestrain from working with computers and other office equipment.
- Additionally there is some degree of stress resulting from contact with applicants, participants, landlords, the public and other employees.
- Work involves the normal risks and discomforts associated with an office environment, but are usually in an area that is adequately cooled, heated, lighted and ventilated.
- High school diploma or equivalent required.
- Two (2) years of college course work required.
- Bachelor’s degree preferred.
- Three (3) years of experience in public housing, Housing Choice Voucher Program, case management, apartment management, HCVP Call Center or an equivalent combination of college course work and higher education (one (1) year of relevant experience is equivalent to one (1) year of relevant higher education and vice versa).
- Certification in Income, Rent, and Voucher program administration required within first year of employment (training and testing will be at the Houston Housing Authority’s expense).
- Valid Texas driver’s license or obtain such within the first thirty (30) days of employment.
- Eligibility for coverage under Houston Housing Authority fleet auto insurance.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.