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Job Title: 

Resident Services Coordinator

Job Location: 
Salary Range: 
Negotiable
Full Job Description: 

Job Summary

Administers the FSS (Family Self-Sufficiency) and Homeownership programs. Provides participants with referrals for social services (e.g., parenting, employment, education, financial management, public assistance, nutrition, etc.). Responds courteously to calls, written requests, and e-mails from participants, service providers, and other authorized agencies and representatives. Works with CMHA staff and public and private community agencies to recruit CMHA residents for Resident Initiatives programs; conducts outreach to CMHA communities to promote program participation.

 

Essential Job Functions

Works with CMHA staff and public and private community agencies to recruit CMHA residents for Resident Initiatives programs; conducts outreach to CMHA communities to promote program participation;  conducts in-depth interviews/discussions with CMHA residents to determine eligibility for appropriate programs and identifies service needs and potential barriers to program success; assists CMHA residents in preparing applications and forms for relevant programs; works with partner organizations to coordinate and refine program requirements and procedures for monitoring resident success.

 

Administers the FSS (Family Self-Sufficiency) and Homeownership programs. Establishes and calculates FSS escrow accounts for those have earned income in collaboration with the Finance and IT Departments; monitors, approves, denies, and/or processes interim and final FSS escrow payouts; establishes and calculates Homeownership subsidy amounts for program participants in collaboration with the Finance and IT Departments; works with the Inspections Department to ensure that Housing Quality Standards are met prior to Homeownership application approval; reviews all mortgage closing documents for accuracy prior to Homeownership program approval; performs annual assessments to monitor participants and overall success of the programs.

 

Provides participants with referrals for social services (e.g., parenting, employment, education, financial management, public assistance, nutrition, etc.) and homebuyer services (e.g., credit repair, budgeting, homebuyer education, lending products, down payment assistance, home search assistance, etc.); establishes and maintains effective relationships with participating families to assist them in achieving program and family goals; counsels and advises participants concerning the individual’s progress towards program completion.

 

Responds courteously to calls, written requests, and e-mails from participants, service providers, and other authorized agencies and representatives to answer questions, and provide information and assistance as appropriate; maintains contact with community agencies for the provision of services for clients and assists program participants in accessing appropriate public or private community agencies to obtain specialized types of assistance.

 

Prepares, submits, and files weekly, monthly, and annual reports on program activities, accomplishments, and operational indicators in a timely and accurate manner; ensures privacy and maintains security of confidential materials.

 

Attends meetings and serves on committees, as directed; attends training and seminars, as directed.

 

Demonstrates regular and predictable attendance.

 

Maintains required licensure and/or certification.

 

Meets all job safety requirements and all applicable OSHA safety standards that pertain to essential functions.

 

OTHER DUTIES AND RESPONSIBILITIES:

Performs other related duties as assigned.

 

Essential Knowledge and Training

  • Qualifications in: Possession of a Bachelor’s degree from an accredited college or university in social work; two (2) or more years of related experience and/or training; or any equivalent combination of education, experience, and/or training which provides the required knowledge, skills, and abilities.  

 

  • Knowledge of:  office practices and procedures; *Agency/department goals and objectives; *Agency/department policies and procedures; *workplace safety practices and procedures; *personnel rules and regulations; computer software; community resources and services; government structure and process; state, federal, and local laws and/or regulations; local geographical area; English grammar and spelling; pertinent HUD regulations; federal, state, and local laws and regulations pertaining to public housing authorities; Housing Choice Voucher and low-income housing policy and regulations; social services available in the central Ohio community to support self-sufficiency strategies.

 

  • Ability to:  interpret a variety of instructions in written, oral, picture, or schedule form; deal with many variables and determine specific action; define problems, collect data, establish facts, and draw valid conclusions; exercise independent judgment and discretion; understand, interpret, and apply laws, rules, or regulations to specific situations; read, copy, and records figures accurately; add, subtract, multiply, and divide whole numbers; calculate fractions, decimals, and percentages; copy records precisely without error; complete routine forms; prepare routine correspondence; compile and prepare reports; respond to routine inquiries from public and/or officials; communicate effectively; understand a variety of written and/or verbal communications; maintain records according to established procedures; handle sensitive inquiries from and contacts with officials and general public; develop and maintain effective working relationships; resolve complaints; travel to and gain access to work site; maintain confidentiality.

 

Working Conditions: 

Employee works in or around crowds; has contact with potentially violent or emotionally distraught persons; has exposure to hot, cold, wet, humid, or windy weather conditions; exposure to hazardous driving conditions; this is considered sedentary work and the employee must demonstrate the ability to perform the physical demands required of the position in accordance with the U.S. Department of Labor’s physical demands strength ratings.

In cases of emergency, unpredictable situations, and/or department needs, may be required to lift, push, pull, and/or carry objects heavier than D.O.L. strength ratings recommend.

Equipment Operated: Calculator, computer, computer software (e.g., Microsoft Office, PHAMS, and other applicable computer software), mobile phone, fax machine, copier, scanner, telephone, projector, and other standard modern business office equipment.

 

Must possess a valid Ohio driver's license; must maintain insurability according to the Housing Authority’s vehicle insurance policy.

To Apply: 

To apply send a resume to: hr@cmhanet.com or fax: 614 421-6403. The deadline to apply is Monday, January 31, 2020.

Date Posted: 
Monday, January 24, 2022
Application Deadline: 
Monday, January 31, 2022
Posting Expiration Date: 
Friday, March 25, 2022

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