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Job Title: 

Resident Service Specialist

Salary Range: 
Starting Range at $38,000/ annually; $18.26/ hourly
Full Job Description: 
  • Employee Type: Non-Exempt
  • Minimum Experience: 4 Years
  • Required Degree: 4 Year Degree


    Responsible for supervising and directing all programs and activities assigned to Community Relations, including monitoring the budgets of such programs and preparing timely reports.  The preparation of applications for funding or the assistance thereof is also a responsibility of this position.  In addition, the employee is responsible for developing, implementing and coordinating comprehensive training, resource, and referral programs for public housing residents.  Responsibilities also include developing programs and models that will promote self-sufficiency and upward mobility for public housing residents.  Specific duties include but are not limited to the following.




  • Develops implements and coordinates programs and activities designed to serve families who desire or need education and training that will assist them in becoming self-sufficient.
  • Closely monitors all reporting requirements for special projects to insure timely submittal of statistical and financial reports required to maintain compliance with program guidelines.
  • Prepares materials to explain and advertise programs to potential resident participants and the general public.
  • Develops instruments to assess and measure the effectiveness of existing programs and the need to amend or initiate new ones.
  • Establishes positive working relationships with agencies and organizations in the city or county that have programs available for use by Authority residents.
  • Assists grantsmanship efforts including development of applications for continued and/or proposed funding for Resident Services activities.
  • Monitors bid specifications for all social services programs.
  • Develops and administers service contracts where appropriate.
  • Attends departmental and Authority-wide staff meetings and meetings with outside agencies.
  • Prepares monthly reports on all Community Relations programs with measurable objectives and status of achieving established goals.
  • Supervise the Resident Service Specialists, assigns work tasks and monitors and evaluates the work tasks.
  • Develops and manages the transportation schedule for residents.
  • Performs other duties as assigned.





    Generally, assignments and instructions from the Director of Community Relations are broad, though there are intermittent occasions when the employee receives specific instructions.  The employee initiates and performs routine activities with limited supervisory direction.  Problems or situations that arise and are not covered by instructions are either dealt with independently, or in consultation with the supervisor.  The employee's work is reviewed regularly for adherence to policies and the attainment of objectives.


    The employee makes specific and broad assignments to subordinate staff and supervises their daily activities.  Generally, the employee makes assignments by setting deadlines and priorities, and indicates the quantity of work expected.  The employee reviews subordinates' work closely, prepares performance evaluations, counsels and discipline employees.




    The employee follows regulations and guidelines issued by HUD on community services, resident services, and resident participation and applicable Authority policies and procedures.  Frequently the employee acts independently in making decisions about the best course of action.  For situations for which there are no guidelines, the employee may adapt existing guidelines, develop new guidelines, make a decision based on the circumstances, or seek guidance from the supervisor.  When new guidelines are required, the employee develops them in consultation with the Director of Community Relations.




  • Most of the work performed by the employee is relatively routine.  However, convincing residents to participate in Authority programs and activities is often very difficult.  The employee identifies work that needs to be done, prioritizes and coordinates efforts and performs the tasks.  Occasionally, the employee must make decisions regarding unusual or sensitive situations and must develop new solutions.
  • The employee's work affects other employees and residents throughout housing developments.  Performing work tasks effectively, efficiently and with compassion enhances relationships between residents and the Authority, improves residents' status and provides long-term benefits in management of Authority housing.



    The employee's contacts include: Resident Services staff, other Authority personnel, residents, resident councils, businesses, corporations, city and community service organizations and agencies.  The purpose of such contacts is to bring community services and resident services to Authority residents, foster resident pride and participation, and provide various kinds of support and assistance for individual families.



  • Work is primarily sedentary, and may involve physical exertion during visits to housing developments. Work may require travel to meetings, conferences, and workshops in other cities. The employee is required to work unusual hours as required by Public Housing Resident Activities.
  • The employee's work is primarily in-office, but also involves visits to housing developments, resident's homes, the offices of other agencies, community centers and meeting halls.  The employee may be exposed to weather extremes and to the usual hazards associated with housing developments.
To Apply: 

Must meet the following  and apply online at www.housingforhouston.com, click on "Join Our Team":



  • Bachelor degree in Social Sciences, Urban Studies, Public Administration or related field.  Four years direct experience supervising or delivering programs designed to provide educational, recreational, social development or upward mobility training for clients of all ages with emphasis in delivery of service to low-income clients and the development of funding proposals for same, or a combination of education and experience.
  • Knowledge of pertinent HUD regulations and public housing management, and comprehensive knowledge of Authority policies and procedures.
  • Strong organizational skills with demonstrated leadership abilities.
  • Ability to develop, implement and coordinate programs and activities designed to serve families that will assist them in becoming self sufficient and upwardly mobile.
  • Comprehensive knowledge of social work and resources available through community agencies.
  • Strong interpersonal communication abilities that will establish positive working relationships with agencies and organizations in the city and county that have programs available for use by Authority residents.
  • Ability to research and develop successful grant proposals to public and private funding sources.
  • Ability to monitor and manage programs and budgets of several programs funded through public and private agencies.
  • Knowledge and experience in working with and on data base computer programs, word processing programs, and personal computers.
  • Ability to address the public and present information in a clear, concise and convincing manner.
  • Ability to communicate clearly and efficiently verbally and in writing.
  • Ability to deal effectively with situations that require tact and diplomacy, yet firmness.
  • Bondability.
  • Eligibility for coverage under Authority fleet auto insurance.
  • Valid Texas driver's license.
  • Skill in the analysis of problems and the development and implementation of solutions.
  • Skill in interpreting and applying federal, state, and local policies, laws, and regulations.
  • Skill in the preparation of clear and precise reports.
  • Skill in interpersonal relationships.
  • Skilled in oral and written communication.


The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.


Date Posted: 
Tuesday, July 26, 2022
Application Deadline: 
Friday, August 26, 2022
Posting Expiration Date: 
Saturday, September 24, 2022
Job Location Details: 
In- Office at 2640 Fountainview Drive Houston, Ste. 3007, Texas 77057

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