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Job Title: 

Resident Initiatives Supervisor

Job Location: 
Salary Range: 
Negotiable
Full Job Description: 

 

Job Summary

This position is responsible for Supervising and providing training and technical assistance to Resident Initiatives Coordinators on HUD and CMHA Family Self Sufficiency and Home Ownership policies and procedures. Manages all the duties associated with the Violence Against Women Act (VAWA) process including, scheduling and conducting interviews to assist victims of domestic violence in certification for VAWA. Manages and supervises all assigned employees (e.g., schedules and assigns tasks; interviews job applicants; recommends the hiring of job applicants.

 

Essential Job Functions

Manages and supervises all assigned employees (e.g., schedules and assigns tasks; interviews job applicants; recommends the hiring of job applicants; recommends discipline; evaluates performance; approves and recommends the approval of leave requests; attends or participates in meetings in which policy questions are reviewed or discussed; develops and implements policy; recommends policy changes, etc.).

 

Manages all the duties associated with the Violence Against Women Act (VAWA) process including, scheduling and conducting  interviews to assist victims of domestic violence in certification for VAWA; issuing vouchers for moves within programs; collects, reviews, and reports data to Resident Initiatives Manager; maintains files on all cases; communicating housing assistance policies to clients and landlords; obtaining verifications from clients and third parties; processing information to generate updated housing assistance contracts; and escalating issues such as fraud, program non-compliance or proposed termination for additional review; attends or participates in meetings in which policy questions are reviewed or discussed; develops and implements policy; recommends policy changes

 

Supervises and provides training and technical assistance to Resident Initiatives Coordinators on HUD and CMHA Family Self Sufficiency and Home Ownership policies and procedures, and to Resident Initiatives Analyst on Resident Council, Section 3, and Community Events policies and procedures; advises staff on program and client services issues and concerns; advises the Resident Initiatives Manager on program and policy issues; assesses staff and program performance.

 

Handles documents on a variety of general, personal, and technical topics of a highly confidential nature and maintains the confidentiality of all such documents and information received by or in possession of the employee; monitors processing of services, documents, and payments; performs regular audits for quality assurance purposes to determine accuracy and timeliness of resident services, including social service referrals and general inquiries through the CMHA RISE Center, VAWA applications, Home Ownership, and the Family Self Sufficiency (FSS) program.

 

Attends meetings and serves on committees, as directed; attends training and seminars, as directed.

Demonstrates regular and predictable attendance.

Maintains required licensure and/or certification.

Meets all job safety requirements and all applicable OSHA safety standards that pertain to essential functions.

 

OTHER DUTIES AND RESPONSIBILITIES:

Performs other related duties as assigned.

May be required to attend events and work outside of regularly scheduled work hours.

 

 

Essential Knowledge and Training

  • Possession of a Bachelor’s degree from an accredited college or university in a related field; four (4) or more years of related experience and/or training; or any equivalent combination of education, experience, and/or training which provides the required knowledge, skills, and abilities; ability to work autonomously, particularly in the areas of program development and management; ability to maintain strict confidentiality.
  • Must possess a valid Ohio driver's license; must maintain insurability according to the Housing Authority's s   vehicle insurance policy.
  • Calculator, computer, computer software (e.g., Microsoft Office, PHAMS, and other applicable computer software), mobile phone, fax machine, copier, scanner, telephone, projector, and other standard modem business office equipment.

 

Knowledge of: interviewing; office practices and procedures; *Agency/department goals and objectives; *Agency/department policies and procedures; *workplace safety practices and procedures; *personnel rules and regulations; supervisory principles and practices; computer software; community resources and services; records management; office management; government structure and process; state, federal, and local laws and/or regulations; local geographical area; business administration; English grammar and spelling; pertinent HUD regulations; federal, state, and local laws and regulations pertaining to public housing authorities; Housing Choice Voucher and low-income housing policy and regulations; social services available in the central Ohio community to support self-sufficiency strategies.

 

Skill in: computer operation; use of modern office equipment; listening; customer service; organization, planning, and time management; proposal and grant writing; working with low-income persons to identify needs and deliver services.

 

Ability to: :  interpret a variety of instructions in written, oral, picture, or schedule form; deal with many variables and determine specific action; define problems, collect data, establish facts, and draw valid conclusions; exercise independent judgment and discretion; understand, interpret, and apply laws, rules, or regulations to specific situations; read, copy, and records figures accurately; add, subtract, multiply, and divide whole numbers; calculate fractions, decimals, and percentages; copy records precisely without error; complete forms; prepare correspondence; compile and prepare reports; respond to routine inquiries from public and/or officials; communicate effectively; understand a variety of written and/or verbal communications; maintain records according to established procedures; handle sensitive inquiries from and contacts with officials and general public; develop and maintain effective working relationships; resolve complaints; travel to and gain access to work site; maintain confidentiality.

 

INHERENTLY HAZARDOUS OR PHYSICALLY DEMANDING WORKING CONDITIONS:

The employee has exposure to chemical compounds found in an office environment (e.g., toner, correction fluid, etc.); works in or around crowds; has contact with potentially violent or emotionally distraught persons; exposure to hazardous driving conditions; must demonstrate the ability to lift at least twenty-five (25) pounds; this is considered sedentary work and the employee must demonstrate the ability to perform the physical demands required of the position in accordance with the US Department of Labor's physical demands strength ratings.

 

In cases of emergency, unpredictable situations, and department needs, may be required to lift, push, pull, and carry objects heavier than DOL strength ratings recommend.

 

POSITIONS DIRECTLY SUPERVISED:

  • Resident Initiatives Team Lead (1)
  • Resident Initiatives Coordinator (2)
  • Resident Initiatives Analyst (1)

 

 

To Apply: 

To apply, send a resume to hr@cmhanet.com or fax: 614 421-6403. The deadline to apply, is Monday, January 31, 2022.

Date Posted: 
Monday, January 24, 2022
Application Deadline: 
Monday, January 31, 2022
Posting Expiration Date: 
Friday, March 25, 2022

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