Ombudsperson

DESCRIPTION:

Please go to http://www.hacla.org/careers for details of this position and to apply.

Characteristics of the Class: Under general direction the individual in this class is responsible for: investigating, mediating, and resolving inquiries registered by clients, owners and public officials, training, and developing of quality standards for Housing Inspectors and acting as spokesperson for Section 8 administration.

 

EXAMPLES OF ESSENTIAL DUTIES:

• Mediates disputes over procedures and HUD policy.
• Makes recommendation to resolve problems arising from Section 8 program administration.
• Serves as liaison and spokesperson for Section 8 program administration and make presentations to Owner Groups, the general public, and other public agencies.
• Reviews, revises, and edits forms used in Section 8 program administration.
• Prepares Housing Standards Training bulletins and conducts training for Housing Authority Inspectors.
• Performs other duties as directed.

 

TYPICAL QUALIFICATIONS:

Minimum Requirements:

Graduation from an accredited college or university with a Bachelor's Degree in Business Administration or another social science -AND- three (3) years of experience in dispute resolution, investigative techniques, community relations, or any equivalent combination of education and experience.

 

Special Requirements: Must possess a valid California Class "C" Driver's License.

 

SUPPLEMENTAL INFORMATION:

EXAMINATION 

Applications will be reviewed for relevant experience, education and training.  Applications must be detailed and complete for proper evaluation.  Resumes may be included but may not be submitted in lieu of application content. Only the MOST QUALIFIED APPLICANTS will be invited to the testing process, which may include any combination of oral, written and/or performance examination.  Applicants must pass each phase of the testing process with a rate of 80% or higher to be placed on the "Certified List".  Generation of a Certified List does not mean that there are any vacant and available positions at this time.  The Certified List will be available for not less than 6 consecutive calendar months.

 

THE EXAMINATION FOR THIS POSITION WILL OCCUR ON August 9, 2022.  If you are invited to the examination process, you will receive an email from a HR Recruiter NO LATER THAN Wednesday, August 3, 2022.  This will be your only notice. There will be no changes to the date(s) of the examination.  

 

REFERRAL PROCESS

Only applicants who have been placed on the certified eligibility list will be considered for job openings.  Placement on the eligibility list is neither a guarantee of employment, nor is it an implied promise of work.  All applicants referred from an eligibility list for selection interview(s) will be considered for the position; however, only the best-qualified applicant(s) may be selected.

 

SELECTION PROCEDURE

Applications will be reviewed for relevant experience, education and training.  The application must be detailed and complete for proper evaluation.

 

HIRING INFORMATION:
All job offers are contingent upon providing proof of full vaccination against COVID -19 and successful completion of a pre-employment evaluation, which includes: a post-offer medical examination (includes drug and alcohol screening), criminal records check, employment history and education verification, and documentation of the right to work in the United States. Fully vaccinated means 14 days have elapsed since receiving the second dose of the two dose vaccine or 14 days since receiving the one dose vaccine.  

Candidates will start at STEP 1 of an eight step salary range unless there are special exceptions in accordance with the Personnel Rules.
 

DISABILITY ACCOMMODATION:
Testing Accommodations: If you require an accommodation due to a physical, mental or learning disability, please call (213) 252-5400 for special assistance.  Special testing accommodations may be arranged if verification of the disability is provided by a physician, rehabilitation counselor, or other authority.
 
Mandatory Vaccination Accommodations: If you are unable to submit proof of vaccination at time of acceptance of a job offer due to medical and/or religious reasons, you will need to submit a request for a reasonable accommodation to engage in an interactive process. Fully vaccinated means 14 days have elapsed since receiving the second dose of the two dose vaccine or 14 days since receiving the one dose vaccine.  

Candidates who require a reasonable accommodation in any portion of the selection process should state their need in writing when submitting an application.

NOTE: The provisions of this announcement do not constitute an expressed or implied contract and any provisions contained in this announcement may be modified or revoked without notice.

We are an Equal Opportunity/Affirmative Action Employer.

As a condition of new and continued employment, employees in this classification must participate in mandatory direct deposit of payroll.

Pursuant to the Housing Authority of the City of Los Angeles' Conflict of Interest Policy, new and existing employees are required to refrain from participating in activities, employment or enterprises, which are in conflict with public interest and/or with his or her duties as an employee of the Authority.  A copy of the Conflict of Interest Policy may be obtained by visiting our website at:

http://www.hacla.org/Portals/0/Attachments/Others/ConflictofInterestPolicy.pdf

Please call NeoGov Toll-Free Applicant Support telephone line (855) 524-5627 if you forget your password, have application login problems or get an error message during the application process.