4 Year Degree
Responsible for supervising and directing all components of the JOBS-PLUS grant to ensure all program and financial goals are achieved. Ensures appropriate place-driven activities are implemented to address poverty among public housing residents by incentivizing and enabling employment. The JOB Plus Program Manager will also coordinate resources to promote locally-based, job-driven approaches resulting in increased earnings and advanced employment outcomes. Key responsibilities shall include the development and management of employment-related services, financial incentives, and community support. Reports to the Director of Client Services.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Develops, implements, and coordinates programs and activities designed to engage adults in workforce development activities consisting of employment-related services, financial incentives (Earned Income Disregard), leading to economic self-sufficiency.
Work with local workforce board to access on-site administration of employment-related services consisting of but not limited to: career explorations/job readiness workshops, job search and placement, internships/apprenticeship, connection to literacy and job training, case management, and job placement/retention services.
Monitor daily operations for hosting a one-stop career center to ensure all required components are available and operating during scheduled hours.
Administer an employment incentive program (Earned Income Disregard) to ensure residents are fully aware of and accessing rent benefits.
Maintain a robust engagement strategy that promotes leadership, participation, empowerment, and relationships among current/future residents at the targeted site.
Integrate other agency-supported programs (Service Coordinators, Family Self-Sufficiency, Section 3, etc.) to maximize the use of resources allocated towards economic self-sufficiency.
Conduct environmental scans and individual assessments to proactively identify needs, opportunities, and challenges that should be addressed.
Closely monitors all reporting requirements to ensure timely submittal of program data and financial reports required to maintain compliance with grant goals and guidelines.
Prepare marketing and outreach materials that inform and promote residents' participation in workforce development activities.
Develop tools to assess and measure the effectiveness of programs and the need to amend or initiate new strategies.
Maintain positive working relationships with formal and informal partners to ensure viable workforce development opportunities are offered and available for residents.
Work in collaboration with on-site property management to ensure tenant and site needs are maintained.
Administer service contracts and memorandum of understandings to ensure optimal delivery of services.
Facilitate and attend coalition meetings with partners to ensure open and positive communication and attend departmental and agency meetings (local and out-of-town).
Prepare monthly reports with measurable objectives and status of goal achievements.
Supervise Community Coaches, Career Coaches, Workforce Development contractors/partners, and volunteers (residents and non-residents) by conducting job training, assigning work tasks, monitoring activities, and evaluating performance.
Prepare activity and event schedules to engage residents in workforce development activities.
Perform other duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of pertinent HUD regulations and public housing management, and comprehensive understanding of Houston Housing Authority policies and procedures.
Knowledge of social work and resources available through community agencies.
Knowledge and experience in working with and on database computer programs, word processing programs, and personal computers.
Skilled in the analysis of problems and the development and implementation of solutions.
Skilled in interpreting and applying federal, state, and local policies, laws, and regulations.
Skilled in the preparation of clear and precise reports.
Skilled in interpersonal relationships.
Skilled in interpersonal communication that will establish positive working relationships with agencies and organizations in the city and county that have programs available for Houston Housing Authority residents.
Ability to develop, implement and coordinate programs and activities designed to serve families that will assist them in becoming self-sufficient and upwardly mobile.
Ability to monitor and manage programs and budgets funded by public and private agencies.
Ability to address the public and present information in a clear, concise, and convincing manner.
Ability to communicate clearly and efficiently verbally and in writing.
Ability to deal effectively with situations that require tact and diplomacy yet firmness.
Possess strong organizational skills with demonstrated leadership abilities.
COMPLEXITY / SCOPE OF WORK
Most of the work performed by the employee is relatively routine. However, convincing residents to participate in Houston Housing Authority programs and activities is often very difficult.
The employee identifies work that needs to be done, prioritizes and coordinates efforts, and performs the tasks.
Occasionally, the employee must make decisions regarding unusual or sensitive situations and must develop new solutions.
The employee's work affects other employees and residents throughout housing developments.
Performing work tasks effectively, efficiently, and with compassion enhances relationships between residents and Houston Housing Authority, improves residents' status, and benefits Houston Housing Authority's long-term housing management.
The employee follows regulations and guidelines issued by HUD on community services, resident services, and resident participation, and applicable Houston Housing Authority policies and procedures.
Frequently the employee acts independently in making decisions about the best course of action.
For situations where there are no guidelines, the employee may adapt existing procedures, develop new guidelines, decide based on the circumstances, or seek guidance from the supervisor.
When new guidelines are required, the employee develops them in consultation with the Director of Client Services.
The JOBS Plus Program Manager has supervisory responsibilities.
Generally, assignments and instructions from the Director of Client Services are broad, though there are intermittent occasions when the employee receives specific instructions.
The employee initiates and performs routine activities with supervisory direction.
Problems or situations that arise and are not covered by instructions are dealt with independently or in consultation with the supervisor.
The employee's work is reviewed regularly for adherence to policies and the attainment of objectives.
The employee makes specific and broad assignments to subordinate staff and supervises their daily activities.
Generally, the employee makes assignments by setting deadlines and priorities and indicating the expected quantity of work.
The employee reviews subordinates' work closely, prepares performance evaluations, counsels, and disciplines employees.
The employee's contacts include Client Services staff, other Houston Housing Authority employees, residents, resident councils, businesses, corporations, city and community service organizations, and agencies. The purpose of such contacts is to bring community services and resident services to Houston Housing Authority residents, foster resident pride and participation, and provide various kinds of support and assistance for individual families.
PHYSICAL DEMANDS / WORK ENVIRONMENT
Work is primarily sedentary and may involve physical exertion during visits to housing developments.
Work may require travel to meetings, conferences, and workshops in other cities.
The employee is required to work unusual hours as required by Public Housing Resident Activities.
The employee's work is primarily in-office and involves visits to housing developments, resident's homes, the offices of other agencies, community centers, and meeting halls.
The employee may be exposed to weather extremes and the usual hazards associated with housing developments.
Bachelor's degree in Social Sciences, Social Work, Public Administration, or related field.
Five (5) years direct experience supervising and delivering programs designed to provide workforce development, social development, or upward mobility opportunities for residents with an emphasis in delivery of service to low-income clients and the development of funding proposals for same, or a combination of education and experience.
Valid Texas driver's license
Eligibility for coverage under Houston Housing Authority fleet auto insurance.
The above statements describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.