*This position is specifically working with Seniors and Disabled clients.*
The typical starting hourly rate is $20.29-$24.80
This represents the Min to Mid salary range.
PURPOSE OF POSITION
The Property Specialist supports Tacoma Housing Authority's strategic and operational objectives in the following way: efficiently performs a range of functions to ensure that THA's properties and housing programs run effectively, efficiently and in compliance with applicable rules, and that THA tenants, customers and landlord partners receive high quality service.
The employee performs a variety of routine work within established policies and procedures, and receives detailed instructions on new projects and assignments.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Perform a wide variety of responsibilities in support of agency property management. Perform those responsibilities in a manner that maintains positive and constructive relations with the communities, residents and applicants;
- Manage tenant relations and foster a sense of community including responding to resident concerns; assist and/or lead regular tenant meetings and work with tenants to organize community activities;
- Verify and re-verify, as necessary, relevant information of annual income, family composition, eligibility, and allowable deductions and allowances. Assure complete and accurate information by accepted verification methods; send, receive and confirm third party verification;
- Screen new residents in accordance with program policies and enter into lease contracts with residents; perform background checks with police, courts and credit references regarding entire family;
- Calculate and collect rent (pro-rating as needed), determine and collect security deposit, recording individual payments in a computerized system;
- Perform move-in and move out inspections and orient new residents upon initial occupancy. Review lease requirements and operating procedures with all new residents and follow up as appropriate; accompany tenants to units to offer units;
- Maintain complete individual tenant files including all income and household eligibility information for tenants; determine continued income eligibility and preference status;
- Assist with transfers for over and under-housed residents, reasonable accommodations, and other transfers;
- Maintain list of available units and help tenants select best fitted housing unit for their needs units/explain the entire housing process;
- Assume property maintenance responsibilities including ordering repairs, inspecting the condition of building, etc;
- Conduct home visits on prospective tenants to assess housekeeping and other abilities; conduct property site walks as needed;
- Work with residents to access social services as needed. work closely with Client Services staff to engage and assist families at risk for eviction and other lease violations;
- Coordinate with THA's Client Services Department on involving residents in advocacy efforts and assist with advocacy campaigns as needed;
- Participate with other service providers, staff and volunteers in communicating and coordinating available services;
- Maintain a highly proficient knowledge of detailed federal leased housing regulations; specifically, Federal Section 8 and Section 8 Voucher Programs. Low Income Housing Tax Credit (LIHTC) program as well as working knowledge of portability procedures and the Family Self-Sufficiency Program;
- Monitor all rules and policies for compliance with all applicable laws and regulations;
- Work with moving companies and utility companies;
- Respond to emergencies as needed.
- Present a professional image as a representative of THA;
- Establish and maintain effective professional working relationships with co-workers, management, partner agencies and the community;
- Perform all these responsibilities in service to THA's social justice and business mission to assist low-income households and other customers, and to do so in ways that aspire to programmatic and administrative excellence.
- Fulfill all duties and responsibilities with a high level of integrity, honesty and adherence to agency policies and rules;
- Maintain a high degree of confidentiality relative to work performed.
- THA's staff, its clients, and the staff of community partners are diverse in many ways, including diversity by race, national origin, language, sexual orientation, age and disability. THA considers this diversity to be an important asset. All THA employees must engage diverse people in constructive and effective ways as supervisor, colleague, business partner, and/or service provider.
POSITION REQUIREMENTS AND QUALIFICATIONS
Educational level and experience
- Associate degree or equivalent experience;
- Two to three years' property management work experience, preferably in affordable housing, tax credit properties;
- Housing experience preferred.
- Or: In place of the above requirements, the incumbent may possess a combination of relevant education and experience that would demonstrate the individual's knowledge, skill, and ability to perform the essential duties and responsibilities listed above.
Knowledge, skills and abilities
- Possess or acquire and maintain a high level of expertise in the current and evolving principles and practices in the following areas:
- Thorough knowledge of federal conventional and leased housing regulations;
- Knowledge of procedures and practices pertaining to the selection process, eligibility criteria, rental and income limitations contained in assisted housing programs, preferred;
- Considerable knowledge of leasing agreement procedures, interim recertification process, public housing standards and housing quality standards inspection;
- Knowledge of housing options, community resources and services for low-income families, elderly persons and persons with disabilities preferred;
- Thorough knowledge of federal, state and local tenant laws;
- Familiarity with social services available in the community;
- Can interface with co-workers, management, clients, community partners, and others in a courteous and professional manner.
- Able to communicate effectively both verbally, and in writing using correct English usage, grammar, spelling, punctuation and vocabulary.
- Second language preferred in: Cambodian, Vietnamese, Russian, Spanish, or Korean.
- Capable of managing competing demands and meeting productivity standards while handling frequent change, delays, and unexpected events;
- Possess skills to organize and work independently in an environment of frequent interruptions;
- Exhibit expertise in the design and maintenance of paper and digital systems to organize, store and retrieve records, data and documents;
- Ability to engage a wide variety of people with a high level of professionalism, courtesy and good humor, including culturally, socially and economically diverse populations, seniors, persons with disabilities, contractors, and professional colleagues;
- Show a strong commitment to maintain confidentiality in all assignments as directed;
- Possess a high degree of proficiency in Microsoft Office products, including Word, Excel, and Outlook and otherwise to be effective without close clerical support;
- If position calls for driving a THA vehicle or for regularly driving a personal vehicle on company business, the employee must have and maintain a valid driver's license with acceptable driving record and auto insurance.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
- The physical demands and work environment characteristics described here are representative of those that an employee must handle to successfully perform the essential functions of this job. The job's activities occur primarily in indoor office settings:
- Occasional standing, walking, sitting, using hands to finger, handle, or feel objects, tools or controls; reaching with hands and arms; climbing stairs; balancing; stooping, kneeling, crouching or crawling; talking or hearing; occasionally lifting and/or moving up to 25 pounds;
- Close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus;
- While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time;
- The noise level in the work environment is usually moderate.
This position will remain open until filled with first consideration to applications received by October 12th, 2021
The above job description is not comprehensive. The job responsibilities may include other duties. This job description also does not constitute an employment agreement between THA and the employee. THA may change the job duties as it determines to be necessary or useful to meet its needs.
Please go to TacomaHousing.net/jobs.
For questions, please reach out to Destiny at firstname.lastname@example.org.