Under the guidance of the Department of Housing and Community Development’s (HCD) Compliance Manager, assists with agency wide quality assurance and improvement projects and internal audits. Works directly with staff from across the various divisions at HCD to study existing business processes, identify redundancies and inefficiencies, and develop recommendations for business process improvements. Uses analytical and technical expertise to research and understand processes within a variety of housing programs. Develops and implements objective, random sample-based quality control review processes for participant files, unit inspections, and other key programmatic areas. Assists supervisor with evaluating volume and quality of work produced in Operations Divisions and with developing written reports on compliance and performance. Makes recommendations to improve quality of work products and customer services.
Responsible for managing an ongoing caseload of housing program compliance referrals and citizen and community reports of program abuse. Under supervisor's guidance, prioritizes these caseloads for follow up and reconciliation with federal, state, and local housing regulations and requirements. Conducts reviews to determine the nature of the compliance report; develops and implements investigative plans and obtains pertinent background information, including thorough review of applicant/participant file information; and ensures federal Privacy Act protections are adhered to for federal housing participants. Performs other duties as assigned to support all appropriate functions for the Policy and Compliance Division.
Note: The assigned functional areas of the position are housing programs, quality assurance, internal audits, and business process improvement.
Conducts professional-level work in functions or activities, such as financial, budgetary, procurement, contract administration, human resources, training, information technology, and similar functions;
Assists with a variety of technical and professional work related to monitoring and reporting on departmental business processes, activities, and outcomes;
Performs designated segments of projects or programs with well-defined objectives, including activities such as data collection, synthesis of data gathered to support analysis, and documentation of findings and recommendations;
Performs data collection activities in support of existing studies, projects or programs, including conducting research; participating in interviews; administering customer, organizational or employee surveys; assisting in the facilitation of focus groups; participating in work group collaboration; and mapping or charting of workflow processes;
Assists with measuring and analyzing indicators of performance, quality, quantity and efficiency of services;
Compiles and provides business information to management;
Maintains index or log of standard forms for gathering information from a variety of audiences;
Formats data sets and performs qualitative and descriptive statistical analysis to aggregate and assimilate data for displaying potential patterns and trends;
Assists in implementing business improvements, such as changes to policies, work practices, processes and procedures;
Contributes to position papers, evaluation reports and presentations.
Required Knowledge Skills and Abilities
Basic knowledge of mission, goals and objectives of the organizational unit, program or activities to which incumbent is assigned;
Knowledge of the principles, practices and techniques governing management, organization, operations and programmatic services;
Knowledge of the principles, practices, and techniques relating to the functional area of business operation (e.g. personnel, budgeting and financial management, contract administration and management);
Ability to identify possible solutions for solving business problems;
Ability to perform a variety of fact-finding techniques (e.g., interview, case analysis, observation, research, benchmarking) to gather information in support of programs, projects, studies, assessments and evaluations;
Ability to aggregate and assimilate data to identify major patterns, trends and themes regarding organizational and program effectiveness and efficiency;
Ability to communicate effectively orally and in writing;
Ability to use word processing and presentation software to prepare documents, and to use spreadsheet and statistical analysis software packages to store, manipulate, analyze and present data;
Any combination of education, experience, and training equivalent to the following:
(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")
Graduation from an accredited four-year college or university with a bachelor's degree in the field related to the assigned functional area.
BRIDGE CLASS EMPLOYMENT STANDARDS:
Four years of increasingly complex technical experience in the assigned functional area, comparable to experience at the Admin Assistant IV, or higher, level. This class can serve as a bridge class enabling individuals who do not meet the educational or professional experience standards listed above to qualify for this class by possessing four years of increasingly complex technical experience in the assigned functional area, comparable to experience at the Admin Assistant IV, or higher, level. The purpose of this bridge class is to promote upward mobility within the Fairfax County workforce. However persons qualifying for this class on the basis of their technical experience may not substitute this technical experience for education, or for professional experience, in order to qualify for other employment opportunities.
CERTIFICATES AND LICENSES REQUIRED:
- Four years of demonstrated experience conducting internal audits and risk-based assessments in a human services environment.
- Demonstrated ability to function independently, make informed decisions, and meet multiple deadlines in a fast paced environment.
- Knowledge of federal, state and local laws governing subsidized housing programs and public assistance programs.
- Clear and concise oral and written communication skills.
- Excellent organizational and interpersonal skills.
- Experience using systems and databases, including but not limited to: Yardi Voyager and Microsoft Office Suite (Outlook, Word, Excel, Publisher, and PowerPoint).
NECESSARY SPECIAL REQUIREMENTS:
The appointee to the position must satisfactorily complete a criminal background check.
All newly hired employees are required to be fully vaccinated against COVID-19 (two weeks after the last required dose) as a condition of employment or obtain approval of a medical or religious exemption prior to their start date. Proof of an exemption or vaccination status will be required during the pre-employment onboarding process. New employees who obtain an exemption from the vaccine mandate for medical or sincerely held religious beliefs will still be subject to the weekly testing requirement. Vaccinated employees and employees with a medical or religious exemption will complete the attestation online on their first day of employment or shortly thereafter.
Job is generally sedentary in nature, however, job entails walking, standing, sitting, climbing stairs, reaching and bending; uses hands to grasp, handle, or feel. Visual acuity is required to read data on a computer monitor; operate keyboard driven equipment and computer. Ability to communicate with others verbally and in writing. Employee may be required to lift up to 15 lbs. All duties performed with or without reasonable accommodations.
Panel interview, may include practical exercise.
Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.
Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. EEO/AA/TTY.