Works within the department and with other departments to monitor and ensure quality, customer service, and performance standards are met. Manages departmental and organization projects. Ensures organizational goals are met within the department. Maintain positive relationships with current landlords and build trust in working to resolve all inquiries efficiently and effectively.
Essential Job Functions
Manages and supervises performance, growth and development of inspections, landlord relations, rent review and contracting staff. This includes monitoring performance to organizational standards, planning and implementing policy and policy changes, making recommendations for growth and training opportunities, monitoring staff coaching plans, participating in personnel and labor relations activities, and implementing team development strategies within the department.
Ensures organizational goals are met within the department. Works within the department and with other departments to monitor and ensure quality, customer service, and performance standards are met. Maintains current knowledge of regulatory requirements and implements compliance regulations and standard operating procedures. Maintain positive relationships with current landlords and build trust in working to resolve all inquiries efficiently and effectively. Monitors all rent increase request processing and works with landlords on rent reasonableness issues and concerns.
Manages workflow and change through collaboration within the department and with adjacent departments to adapt to changing workflows and compliance standards and maintain efficient departmental practices. Manages departmental and organization projects and takes the lead in resource sharing within the team.
Acts as a cultural ambassador for the organization. Implements strategies to ensure that the organizational mission, vision and values are exemplified within the department. Provides opportunities for staff to advance their understanding and participation in organizational mission and vision. Works with the community to advance partnerships and organizational positioning through the system.
Attends meetings and serves on committees, as directed; attends training and seminars, as directed.
Demonstrates regular and predictable attendance.
Maintains required licensure and/or certification.
Meets all job safety requirements and all applicable OSHA safety standards that pertain to essential
Performs other related duties as assigned.
Qualifications and Knowledge
Bachelor’s degree from an accredited college or university; five (5) or more years of appropriate
supervisory experience; five (5) or more years of housing related experience and/or training; or
any equivalent combination of education, experience, and/or training which provides the required
knowledge, skills, and abilities.
Must be able to work independently; must have strong written and oral communication skills;
ability to engage a wide variety of people with a high level of professionalism and courtesy; must
be able to work effectively in sometimes hostile environments. Must be able to deescalate in
situations of conflict; Must present a professional image as a representative of CMHA;
interviewing; office practices and procedures; *Agency/department goals and objectives;
*Agency/department policies and procedures; *workplace safety practices and procedures;
*personnel rules and regulations; supervisory principles and practices; computer software;
community resources and services; records management; personnel administration; office
management; project management; government structure and process; public administration;
government grant programs; state, federal, and local laws and/or regulations; employee training
and development; local geographical area; business administration; English grammar and
spelling; modern principles, practices, and techniques of Public Housing Authority management;
the relationship of Public Housing Authority’s to other federal, state, and local jurisdictions and
their abilities to provide funds or other support to the Authority; pertinent HUD regulations;
federal, state, and local laws and regulations pertaining to public housing authorities; modern
principles, practices, and techniques of rental property maintenance; Housing Choice Voucher
and low-income housing policy and regulations; Housing Choice Voucher eligibility and rent
calculation requirements, as required by HUD and Housing Quality Standard (HQS) Inspection
Program; apartments & dwellings; construction.
Skills in computer operation; use of modern office equipment; customer service; organization,
planning, and time management.
To apply send resume to email@example.com or fax: 614 421-6403.