The Housing Authority Supervisor oversees the activities of the Section 8 Housing Choice Voucher Program department.
The Housing Authority Supervisor monitors, supervises and formally evaluates the work of others. This job class functions at the full supervisory level of performance and the majority of duties are directly related to the supervision of a significant number of staff members. Employees in this job class are responsible for the successful implementation of assigned functions while ensuring compliance with a variety of pertinent federal, and Agency regulations, guidelines and policies. This job class requires a thorough knowledge of the above stated regulations, guidelines and policies as well as excellent supervisory and communication skills.
SUPERVISION RECEIVED AND SUPPORT/GUIDANCE EXERCISED
Receives direct supervision from the HCV Program Manager.
Provides technical and directional guidance and training to other HCV staff
Essential Areas of Responsibility:
Model supervisory strategies and approaches that demonstrate the Agency Cultural Objectives in all aspects of staff communication and supervision, when supervising directly or when coaching a staff member to whom you have delegated supervisory responsibility. Supervisory duties include the responsibility to:
Provide new employee orientation and training
Ensure that assigned staff has appropriate equipment and knowledge of procedures for implementing the work objectives
Monitor assignments and maintain the level of productivity in the unit or department
Assure quality of service to the internal and/or external customer base
Establish performance objectives and provide ongoing feedback
Write and conduct performance reviews that communicate both honest assessment and clear goals and objectives
Conduct staff meetings, resolve staff issues and build team relationships
Communicate management's position, Agency information and work changes to employees
Comply with Agency policies and practices when acting on or reviewing personnel-related issues including, but not limited to: staff selection, salary offers, time off and overtime requests, employee complaints and concerns and termination
Lead and train staff to provide, implement and maintain subsidized housing programs, specifically for the Housing Choice Voucher- Intake department.
Responsible for assisting in the administration of subsidized housing programs, applies HUD established policies and procedures while ensuring all State and Federal mandated regulations are being met while dealing with clients and their information.
Oversees HUD established policies and procedures for the vouchers to ensure staff is consistently producing on-time and accurate income, rent and subsidy calculations and determines tenant eligibility within time frames established
Oversees, implements and conducts as required annual and interim recertification in adherence with program requirements.
Oversees staff with one-on-one and group program information sessions.
Maintain waiting list for Conventional and section 8 housing programs
Develop processes for efficient workflow
Handle contract negotiations with owner/agent
Promote quality customer service
Facilitate Section 3 employment opportunity program
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