Manages and supervises performance, growth, and development of all assigned employees. Ensures organizational goals are met within the department. Works workflow and change through collaboration within the department and with adjacent departments to adapt to changing workflows and compliance standards and maintain efficient departmental practices. Acts as a cultural ambassador for the organization. Implements strategies to ensure that the organizational mission, vision, and values are exemplified within the department.
Essential Job Functions
Manages and supervises performance, growth, and development of all assigned employees. This includes monitoring performance to organizational standards, planning and implementing policy and policy changes, making recommendations for growth and training opportunities, monitoring staff coaching plans, participating in personnel and labor relations activities, and implementing team development strategies within the department.
Ensures organizational goals are met within the department. Works within the department and with other departments to monitor and ensure quality, customer service, and performance standards are completed.
Maintains current knowledge of regulatory requirements and implements compliance regulations and standard operating procedures—assists in resolving escalated issues with customers.
Manages workflow and change through collaboration within the department and with adjacent departments to adapt to changing workflows and compliance standards and maintain efficient departmental practices. Manages departmental and organization projects and takes the lead in resource sharing within the team.
Acts as a cultural ambassador for the organization. Implements strategies to ensure that the organizational mission, vision, and values are exemplified within the department. Provides opportunities for staff to advance their understanding and participation in corporate mission and vision. Works with the community to advance partnerships and organizational positioning through the system.
Attends meetings and serves on committees, as directed; attends training and seminars, as required.
Demonstrates regular and predictable attendance.
Maintains required licensure and certification.
Meets all job safety requirements and all applicable OSHA safety standards that pertain to essential functions.
Essential Knowledge and Training
Bachelor’s degree from an accredited college or university; five (5) or more years of appropriate supervisory experience; five (5) or more years of housing related experience and/or training; or any equivalent combination of education, experience, and/or training which provides the required knowledge, skills, and abilities.
Must be proficient in business math and have excellent written and verbal communication skills. Must have experience with Internet data websites and Microsoft Office Products—email, word processing, spreadsheet creation, and electronic document preparation and filing.
Interviewing office practices and procedures; *Agency/department goals and objectives; *Agency/department policies and procedures; *workplace safety practices and procedures; *personnel rules and regulations; supervisory principles and practices; computer software; community resources and services; records management; personnel administration; office management; project management; government structure and process; public administration; government grant programs; state, federal, and local laws and/or regulations; employee training and development; local geographical area; business administration; English grammar and spelling; modern principles, practices, and techniques of Public Housing Authority management; the relationship of Public Housing
Authority’s to other federal, state, and local jurisdictions and their abilities to provide funds or other support to the
Authority; pertinent HUD regulations; federal, state, and local laws and regulations pertaining to public housing authorities; modern principles, practices, and techniques of rental property maintenance; Housing Choice Voucher and low-income housing policy and regulations; Housing Choice Voucher eligibility and rent calculation requirements, as required by HUD and Housing Quality Standard (HQS) Inspection Program; apartments & dwellings; construction.
Job Type: Full-time
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