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Job Title: 

Property Management Director

Job Location: 
Norfolk, VA
Full Job Description: 

About NRHA

Founded in 1940, the Norfolk Redevelopment and Housing Authority (NRHA) provides low-income families in Norfolk, Virginia with safe and well-maintained housing. It also plans and administers large-scale residential redevelopment programs within Norfolk.

NRHA is an award-winning public housing authority and is designated by the Department of Housing and Urban Development (HUD) as a high-performer for its assisted housing programs. NRHA has been effective in obtaining private investment partners to fund new neighborhoods; improving low-income public housing; planning and building mixed-income communities; and offering programs that support residents receiving rental assistance on their path to self-sufficiency. NRHA aims to create and apply meaningful – perhaps revolutionary – programs to serve all residents of Norfolk, Virginia.

NRHA looks for people who want to work in a challenging and progressive environment and make a positive difference in the community.


About the Position

NRHA seeks qualified candidates for the position of Property Management Director. The position directs the low-income housing operations on behalf of the Authority. The position oversees and coordinates the property management activity of housing communities, including leasing, placement, maintenance, security, resident support services, and reporting activity. The jobholder will oversee a portfolio of six communities, six mid-rise apartment complexes, and scattered-site housing units. The Director acts to assure that residents receive clean, safe, and well-maintained housing. The position implements or participates in implementing strategic housing initiatives, including but not limited to low-income housing tax credit (LIHTC) programs, Rental Assistance Demonstration (RAD) projects, and Project-Based Voucher (PBV) programs. The Director administers a department of approximately 100 employees, including property managers, maintenance personnel, reporting and compliance specialists, and resident services specialists. This is a senior management position that reports directly to the Chief Housing Officer (CHO).


Key responsibilities include:

  • Implementing strategic public housing initiatives, including asset management compliance, mixed-income housing and mixed-use development, home ownership support, and realignment of conventional resident services.
  • Implementing a comprehensive property management process for a public housing portfolio of six large-scale communities, six midrise communities, and other housing properties comprising over 4,000 rental units.
  • Participating in the planning and administration of large-scale public housing redevelopment initiatives.
  • Securing both governmental and non-governmental financing, and assuring budget and legal compliance for department operations.
  • Negotiating terms and conditions of agreement with government representatives, investors, partners, and contractors.
  • Leading divisional, cross-divisional, and project teams to achieve housing objectives.
  • Aligning and developing a staff of approximately 100 department employees to achieve organization and division objectives.
  • Receiving and responding to client inquiries and complaints.
  • Coordinating effective marketing and customer services operations for the public housing communities.
  • Representing the organization before government officials, political agencies, community groups, investors, public housing residents, businesses, news media, the general public, employees, and others.


About the Ideal Candidate

The ideal candidate will have:

  • Twelve or more years of progressively responsible direct experience in public housing management, to include at least three years staff supervision experience.
  • A bachelor’s degree in public administration, business administration, or a related field; a master’s degree is preferred.
  • Progressive managerial experience to include experience in directing multiple levels of a diverse workforce.
  • Certification as either a Public Housing Manager (PHM) or Accredited Residential Manager (ARM).
  • Certification as a Housing Credit Certified Professional (HCCP).
  • Knowledge of the Virginia Residential Landlord Tenant Act (VLRTA).
  • Comprehensive knowledge of HUD rules, regulations, and reporting and compliance requirements.
  • Experience in:
    • managing Low-Income Housing Tax Credit (LIHTC) housing; candidates who also have experience in managing housing developed through a variety of housing financing programs will be preferred.
    • managing a diversified property portfolio and enhancing property asset values.
    • administering mixed-finance housing projects.
    • budget and financial management.
    • overseeing residential housing maintenance operations to provide safe and well-maintained housing and pass HUD and Virginia Housing Development Authority (VHDA) inspection requirements.
    • leading department, cross-functional, and project teams to achieve strategic objectives.
    • maintaining positive relationships with residents, staff, and professional organizations.
    • change management, to include analyzing organizational and program effectiveness and altering jobs, organization structure, and procedures.
    • presenting information both verbally and in writing to different audiences.
  • Proficiency in the use of standard Microsoft Office software applications.
  • A current and valid driver's license; jobholder required to drive to multiple locations within the city of Norfolk, Virginia.


NRHA offers a competitive compensation and benefits package. The current pay range for this position is $66,393.60 minimum to $115,668.80 maximum. The hiring range for this position is $66,393.60 to 91,031.20.


IMPORTANT: Please electronically attach a cover letter citing your qualifications and a resume with your application. The application page will allow you to make the attachment.

Those candidates who are selected for interview will be contacted directly by telephone. All other candidates will receive an email communication after the position is filled.


NRHA is an Equal Opportunity Employer (EOE). NRHA does not discriminate against job applicants on the basis of race, color, religion, age, national origin, sex, sexual orientation, gender identity, pregnancy, disability, genetic information, political affiliation, affiliation, or any other basis protected by law. NRHA is an e-Verify employer, and reviews the eligibility of each employee to work in the United States. NRHA is a drug- and alcohol-free workplace. All positions require a pre-employment drug screen. NRHA requires a criminal history record review for all positions. NRHA reserves the right to close or withdraw at any time any position it lists or advertises.

Date Posted: 
Tuesday, June 22, 2021
Posting Expiration Date: 
Saturday, August 21, 2021

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