This is highly responsible, executive level work directing all operations of the Housing Choice Voucher Program Department.
Under the supervision of the Senior Vice President, the Vice President, Voucher Programs is responsible for the day to day operations and long term performance of the Houston Housing Authority’s 17,200+ unit Housing Choice Voucher Program (HCVP), Veteran Affairs Supportive Housing (VASH), Moderate Rehabilitation Program, Mainstream Program, Family Self Sufficiency and all other programs within its portfolio, including non-voucher programs such as HOME TBRA, CDBG and MyGoals, and ensures the efficient and cost effective management of all programs and operations in the Department. The Vice President, Voucher Programs has overall responsibility for performance and compliance with federal regulations, as well as ensuring that policies and procedures are consistently applied by staff. Major functional responsibilities include: waiting list administration, intake and eligibility, regular and special voucher issuance and management, Applicant and Participant briefings and education, program and emergency moves, reasonable accommodations, portability, annual and interim re-certifications, compliance and terminations, Property Owner eligibility and HAP contract execution. This individual oversees the development and implementation of operational process improvements that reflect industry best practices and leverage technology to create an efficient, accurate, and customer centric operating environment. This position requires an individual who can translate strategic corporate vision into an operational plan and understands that the primary objective of the Department is to house, enable success and improve self-sufficiency for HCVP and other Participants. The Vice President, Voucher Programs must also be creative and innovative, can recognize, recruit for and nurture these capabilities in subordinates, and can focus their creative energy on the development and implementation of innovative programmatic solutions and support other HHA strategic initiatives.
The Vice President, Voucher Programs also develops and maintains effective relationships with local, state, and federal entities, housing industry organizations, partners and community/resident groups and, in conjunction with the Senior Vice President, formulates and executes policies and procedures, prepares and approves budgets and directs staff. Reports to the Senior Vice President.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Supervises Department staff to ensure comprehension of the mission and goals of HCV and Grant programs and regularly evaluates staff’s ability to carry out the mission of the Housing Authority.
Provides leadership, daily supervision, performance management, and training and professional development for the Department.
Directs and guides the staff acquisition process to ensure that the skills and abilities of each new hire are aligned with the Core Competencies required for the Department. Works to resolve resource and staffing issues. Makes decisions regarding new hires, transitions, and terminations.
Establishes and exemplifies the standards for delivering courteous, competent, and professional, customer service to Participants, Landlords and other stakeholders; monitors staff interaction with Participants and Landlords to ensure employees meet customer service expectations; empowers managers to take immediate steps to address service delivery issues and to provide pro-active service recovery.
Reviews, suggests and implements Departmental staff training programs.
Utilizes data for the purposes of organizing and developing expanded programs, and for evaluating and coordinating existing programs.
Ensures preparation of regular management and operations reports for all assigned areas of responsibility; analyzes reports and develops metrics that monitor production levels and identify trends; delivers oral and written status reports to HHA senior management.
Provides direction for continuous process improvement; coordinates the development and implementation of new / enhanced processes and systems with key internal stakeholders; fosters the use of technology to create operational efficiencies.
Defines Departmental management improvement needs and develops recommendations and programs to meet identified needs.
Reviews departmental budgets and budget revisions and reviews Departmental contracts and work procedures.
Coordinates as appropriate on such matters as personnel, budgeting, purchasing, accounting, management, information systems, services, applicants and participants, etc.
Stays abreast of Voucher and Grant program matters through careful study of HUD regulations, laws, ordinances and publications related to housing authorities.
Formalizes data to be presented in grant applications to funding sources justifying need, establishing feasibility, and documenting ability to utilize and administer grant funds.
Oversees departmental contracts to ensure that the Authority’s best interests are served.
Confers regularly with the Senior Vice President regarding HCV and Grant operations, progress toward goals and problem areas Attends public meetings as the Departmental representative.
Attends Board meetings and makes presentations as required.
Performs related duties as required
Intake, Annual Re-certifications, Interim Adjustments, Inspections and Owner Rent Increases in all programs, supervision of staff, throughout the department, including Lobby and Call Center.
98 percent of annual re-certifications are completed in a timely manner and special inspections take place as needed.
Participating families are approved for a different unit/voucher size only when appropriate.
Families move only in a manner acceptable under program guidelines and the Administrative Plan.
Housing Specialists process participant-reported changes in income or family circumstances as Interim Adjustments in a timely and accurate manner.
All information (complete information for the Annual Re-certification, only changed information for the Interim) is documented using Enterprise Income Verification when available, otherwise third party verifications or documentation of why third party verification was unavailable.
Owner’s requests for rent increases are approved only when documentation justifies the increase and there is budget authority to fund them.
Review utility allowance schedule annually and updates it when needed.
Accurate and timely 50058 forms are submitted to HUD in 95 percent of all cases.
Family Self Sufficiency
The number of Family Self Sufficiency compliant participants is equal to or greater than the number required by HUD and the number of participants with escrow accounts is equal to or greater than the number required by HUD. Customer Service and Files
Applicants, participants and landlords are treated in a courteous and professional manner. Phone calls are returned promptly and complaints investigated and resolved in a timely manner. General
Determine staffing needs, training needs, and program structure.
Confer with staff regarding workload status; assures adequate staff coverage.
Interview and hire staff. Determine disciplinary actions, promotions, demotions, and terminations.
Train staff in department and agency procedures. Conducts regular staff meetings.
Develop employee work schedules and monitors compliance.
Review the effectiveness of computer software in meeting department goals; determines necessary changes and enhancements.
Communicate with applicants, participants, landlords/owners, direct reports, and co-workers in a manner that is courteous and professional.
Answer resident and landlord questions regarding program regulations, Houston Housing Authority policies, and procedures, etc.
Participate in the revision to Departmental policies and procedures.
Submit monthly performance reports (on the Program's year-to-date SEMAP score and RIM issues) as required.
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of HUD policies and other federal, state and local laws, rules and regulations related to low income housing and Houston Housing Authority policies.
Knowledge of public policy practices and procedures, business English and basic mathematics.
Comprehensive and demonstrable knowledge of HUD High Quality Standards inspection procedures and Houston Housing Authority Housing Choice Voucher Program policies and procedures.
Excellent communication and interpersonal skills. Ability to communicate with and relate to persons of diverse backgrounds and abilities and to establish and maintain effective working relationships with participants, landlords and the public.
Ability to supervise others effectively and collaboratively, reinforcing good performance and dealing firmly but fairly with less than satisfactory performance.
Ability to meet both internal and SEMAP program deadlines.
Ability to plan and prioritize work of self and staff.
Work is performed according to existing procedures or written guidelines such as HUD regulations, handbooks, desk references, or existing records.
Employee will frequently be required to use independent judgment in making recommendations and decisions.
Employee has significant responsibility for updating procedures and guidelines to ensure that they are effective, efficient and comply with HUD requirements. COMPLEXITY / SCOPE OF WORK
Employee performs multifaceted work requiring a deep understanding of HUD rules and requirements relative to Voucher program eligibility, income, rent, inspections and contract procedures.
Employee must be able to handle complex interpersonal situations involving conflicts between assisted tenants and landlords with skill and professionalism.
Employee works with the Administrators, the Manager of Administrative Services, and occasionally Voucher program applicants, participants, landlords and other employees.
Employee’s work is essential to the successful operation of the Voucher program. Employee’s efforts affect Houston Housing Authority’s ability to earn administrative fees and to obtain additional Vouchers and funding. SUPERVISORY CONTROLS
Reports to the Senior Vice President.
Employee is responsible for both the compliance and performance of a functional work group, as well as, the program outcomes they produce.
Employee must be able to work independently, performing complex work in an accurate and timely manner without close supervision.
The position entails balancing competing priorities and analyzing the affordability of various proposals from staff.
Employee supervises all Departmental Staff
Employee has continual contact with other employees and occasionally, program participants and landlords. Most contacts are structured in nature and the employee is expected to use normal tact and professional courtesy. Occasionally a contact may be uncooperative or antagonistic and the employee would be expected to use above-average tact and courtesy. Failure to respond courteously could adversely affect the public’s opinion of the program and the Houston Housing Authority.
PHYSICAL DEMANDS / WORK ENVIRONMENT
The employee’s work involves primarily sedentary office work in a typical office environment. Additionally, there is some degree of stress resulting from contact with applicants, participants, landlords, the public and other employees.
The work involves the normal risks and discomforts associated with an office environment.
Bachelor Degree in Business Administration, Public Administration, Urban Affairs, Urban Planning, City Planning, Accounting, Sociology, Psychology or a related field required. A Master’s degree is preferred.
A minimum of eight years of management experience in public housing, Housing Choice Voucher Program, tax credit housing, assisted apartment management, or local government housing work (e.g. code enforcement, planning, and community development).
Certification in Housing Quality Standards Inspection, Income, Rent and Voucher program administration required within first year of employment (training and tests at Houston Housing Authority’s expense).
Valid Texas driver’s license or obtain such within the first thirty (30) days of employment.
Eligibility for coverage under Houston Housing Authority fleet aut