Responsible for conducting client hearings and maintaining the records associated therewith for the Housing Choice Voucher Program informal hearings and the Public Housing Program informal grievances. Responsible for maintaining an efficient and timely Informal Hearing/Review process while ensuring compliance with applicable rules and regulations governing the housing programs of Houston Housing Authority. Reports to General Counsel.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Conducts, and/or represents Houston Housing Authority at formal or informal client hearings.
Prepare detailed case documentation including, opening and closing cases, investigation summaries, activity logs and correspondence.
Maintain technical data, generate reports and findings and defend analytical work during hearings or litigation.
Write and/or use computer programs to generate and analyze data.
Write or draft correspondence, reports, documents and/or other written materials.
Coordinate and/or act as a liaison between Houston Housing Authority, work units other agencies, and organizations.
Schedule and/or coordinate appointments, meetings, facilities, or other activities; gathers materials and follows up as needed.
Ensure compliance with applicable federal and/or state laws, regulations, and/or Houston Housing Authority policies and rules, standards and guidelines.
Interpret, clarify, explain and apply Houston Housing Authority policy and procedures, business practices, federal or state laws and regulations.
Receive, research and respond to incoming questions or complaints; provide information, explain policy and procedures, and/or facilitate a resolution.
Analyze, summarize and/or review data; report findings, interpret results and/or make recommendations.
Other related duties and tasks as assigned and/or required.
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of court/hearing and evidentiary rules, records, procedures and protocol.
Knowledge of principles, theories, and practices of human behavior and practices of public relations.
Knowledge of law office practices and procedures, business English and basic arithmetic and legal proceedings.
Skilled in research methods, techniques, and/or sources of information.
Skilled in written and oral communication.
Skilled in the utilization of automated software applications, case management software systems, computer spreadsheet software, computer word processing software.
Ability to communicate information and ideas clearly and concisely, in writing; read and understand information presented verbally and in writing.
Ability to communicate with clients and/or their legal counsel in stressful circumstances.
Ability to perform legal research using case law and appropriate techniques.
Ability to read, interpret and apply laws, rules, regulations, policies and/or procedures.
Ability to develop and/or implement new policies, procedures, standards and/or rules and regulations.
Ability to prioritize tasks, remain organized and work without close supervision.
Ability to deal effectively with situations that require tact and diplomacy, yet firmness.
COMPLEXITY / SCOPE OF WORK
The employee performs a variety of related tasks which are repetitive and mostly routine in nature.
Occasionally, the employee is required to exercise personal judgment in making decisions in accomplishing assignments or conflicts.
Non-routine situations are usually referred to the supervisor for resolution.
Priorities and time frames are usually established by the supervisor.
The supervisor monitors the employee’s work for thoroughness, neatness and compliance with procedures and guidelines.
The employee’s work primarily affects the administrative output of both the Housing Choice Voucher and Public Housing programs. A good job performance by the employee enhances Houston Housing Authority’s ability to provide housing and assistance to Houston Housing Authority residents who abide by program regulations.
The employee follows Houston Housing Authority’s policies and procedures, HUD regulations and past experience in accomplishing assignments.
Methods for accomplishing routine work are at the discretion of the employee, subject to existing practices and procedures.
When unusual situations arise, the employee may request guidance from the supervisor.
The employee does not have direct supervisory responsibilities.
The employee’s personal contacts are with program participants, landlords and other employees and community social service agencies.
The purpose of such contact is to obtain information and documentation needed by Houston Housing Authority relevant to the hearing process for housing families and providing a fair hearing process for the families affected.
The employee may come into the possession of confidential information either with Houston Housing Authority participants or employees. A high level of discretion must
be maintained at all times.
PHYSICAL DEMANDS / WORK ENVIRONMENT
Work is principally sedentary, but may involve some physical exertion, such as kneeling, crouching, or lifting to obtain files and records, and eyestrain from abundant reading, working with computers and other office equipment.
The employee must occasionally lift and/or move up to 25 pounds.
The noise level in the work environment is usually quiet.
Work involves the normal risks or discomforts associated with an office environment, but are usually in an area that is adequately cooled, heated, lighted, and ventilated.
College degree and/or Paralegal Certification required.
Hearing Officer Training completion required, or will be required to be completed within three (3) months of employment.
Hearing Officer Certification strongly preferred. If not in possession, will be required to obtain within six (6) months of employment.
Housing Choice Voucher Program Certification preferred. Incumbents are encouraged to obtain Certification within the first 12 months of employment.
At least two (2) years of experience/knowledge of Houston Housing Authority’s Housing Choice Voucher Program Administrative Plan, Admissions and Continued Occupancy Policy and HUD Regulations regarding Informal Hearing/Review/Grievance and termination of program assistance is preferred.
Experience in government or affordable housing preferred.
Previous experience conducting Housing Choice Voucher and public housing hearings strongly preferred.
Excellent reasoning and writing skills sufficient to properly draft hearing decisions are essential.
Must be able to maintain highest level of confidentiality and ethics.
Valid Texas driver’s license or obtain such within the first thirty (30) days of employment.
Eligibility for coverage under Houston Housing Authority fleet auto insurance.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Please submit your application at: www.housingforhouston.com