The primary purpose of this position is to assist the Housing Manager in either one or several of the Cambridge Housing Authority’s (“Authority” or “CHA) large developments. Specific aspects of this position include managing tenant relations and assisting in the resolution of community problems. All activities must support the Authority’s strategic goals and objectives and produce results that accomplish the goals of the Operations department.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Bachelor’s Degree in business administration, public administration or a related field and a minimum of three years of housing program experience. Must have valid Massachusetts driver’s license and be insurable under CHA policies. An equivalent combination of education and experience may be considered.
To perform this job successfully, an individual should have strong computer skills (MS Word, MS Excel, MS Access, and MS Outlook). Ability to learn other computer software programs may be required by assigned tasks.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The below statements describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.
Interviews prospective tenants to determine their housing needs and preferences; shows available units to prospective tenants for their inspection
Completes necessary rental forms when units have been accepted for occupancy; explains pertinent rules and regulations to tenants and answers their questions regarding rental of CHA properties
Assists the Housing Manager in the preparation of budget estimates, maintains financial inventory and other pertinent records, and assists in the annual re-determination process
Analyzes rent delinquency, unit turnover rates and other related subjects
Assists in the collection of delinquent rent and gathers preliminary data for use by the Housing Manager in the preparation of required reports
Prepares necessary reports under the direction of the Housing Manager
Visits tenants to resolve complaints and problems
Inspects units, the physical plant and buildings and grounds to determine maintenance needs; prepares and processes necessary work orders and follows up to ensure that work is completed satisfactorily and expeditiously
Performs other related duties as assigned
To perform the job successfully, an individual should demonstrate the following competencies:
Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; persists despite obstacles and opposition.
Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands, monitors and measures the needs of both internal and external customers; talks and acts with customers in mind; recognizes working colleagues as customers.
Effective Communication: Ensures important information is passed to those who need to know; conveys necessary information clearly and effectively orally or in writing; demonstrates attention to, and conveys understanding of, the comments and questions of others; listens effectively.
Responsiveness and Accountability: Demonstrates a high level of conscientiousness; holds oneself personally responsible for one's own work; does fair share of work.
Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
Knowledge of policies, procedures, goals, objectives, operational entities, requirements and activities as they apply to the assigned area of responsibility in the CHA
Knowledge of HUD regulations pertaining to low-rent housing, as well as general landlord/tenant and fair housing laws
Knowledge of the principles, practices, methods and techniques of housing management
Knowledge of the problems encountered in the placement and maintenance of low income individuals and families in public housing
General knowledge of inspection methods and techniques as applicable to the conduct of inspections of residential properties to ensure their adequacy
Basic knowledge of principles and practices of procurement, budgeting and basic bookkeeping
Ability to read and interpret a variety of documents including budgets, leases, invoices, laws and regulations, instruction and procedure manuals
Ability to present ideas effectively, both orally and in writing
Strong language and communication skills
Ability to establish and maintain effective working relationships with employees, officials, suppliers and the general public
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to maintain a stationary position, operate computers and other office equipment, move about the office, attend onsite and offsite meetings, and communicate. The employee must be able to accurately exchange information in person, in writing and via e-mail and telephone. The employee must occasionally transport up to 25 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Office environment. The noise level in the work environment is usually moderate.
It is the policy of the Cambridge Housing Authority to give preference in employment to Section 3- eligible individuals. The Cambridge Housing Authority is an equal opportunity affirmative action employer. Minorities, handicapped and others are encouraged to apply.