The primary purpose of this position is to assist the Housing Manager in either one or several of the Cambridge Housing Authority’s (“Authority” or “CHA) large developments. Specific aspects of this position include managing tenant relations and assisting in the resolution of community problems.
All activities must support the Authority’s strategic goals and objectives and produce results that accomplish the goals of the Operations department.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Bachelor’s Degree in business administration, public administration or a related field and a minimum of three years of housing program experience. Must have valid Massachusetts driver’s license and be insurable under CHA policies. An equivalent combination of education and experience may be considered.
To perform this job successfully, an individual should have strong computer skills (MS Word, MS Excel, MS Access, and MS Outlook). Ability to learn other computer software programs may be required by assigned tasks.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The below statements describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.
Interviews prospective tenants to determine their housing needs and preferences; shows available units to prospective tenants for their inspection
Completes necessary rental forms when units have been accepted for occupancy; explains pertinent rules and regulations to tenants and answers their questions regarding rental of CHA properties
Assists the Housing Manager in the preparation of budget estimates, maintains financial inventory and other pertinent records, and assists in the annual re-determination process
Analyzes rent delinquency, unit turnover rates and other related subjects
Assists in the collection of delinquent rent and gathers preliminary data for use by the Housing Manager in the preparation of required reports
Prepares necessary reports under the direction of the Housing Manager
Visits tenants to resolve complaints and problems
Inspects units, the physical plant and buildings and grounds to determine maintenance needs; prepares and processes necessary work orders and follows up to ensure that work is completed satisfactorily and expeditiously
Performs other related duties as assigned