Director of Housing Operations

Job Location: 
Alhambra, CA
Salary Range: 
The annual salary range for this position is $120,000 to $176,436 per year, DOQ. In recognition of the value its employees deliver, the CDC/HaCoLA offers a generous compensation and benefits package which includes 12 paid holidays per year, vacation leave, medical and dental insurance for employees and their eligible dependents, optional Flexible Spending Account, Employee Assistance Program, life and disability insurance, deferred compensation options, and retirement benefits though the California Public Employees Retirement System (CalPERS).
Full Job Description: 

Position Summary

Imagine yourself as the next Director of Housing Operations for the Community Development Commission/Housing Authority (CDC/HACoLA), an agency that is currently engaged in an exciting time of transformative organizational change.  Answer the call and lead a Division that thrives on innovative ways to break the cycle of poverty and provide viable, affordable housing solutions for their most vulnerable populations.  If you have the passion, creativity, skills and vision to take this Division to the next level, this could be your next career move.

The new Director must embrace and advocate for the Agency’s vision, the communities they serve, and will embody and inspire their continued commitment to deliver exceptional customer service.  The new Director is a leader that has an affinity for multi-tasking in a dynamic environment, who develops and inspires creative solutions, and who demonstrates thoughtful decisiveness balanced with the passion, patience, and heart to move the agency forward.  The Director will embody and cultivate a creative, collaborative culture, will attract, develop and inspire employee talent at all levels, and will confidently and positively develop excellent interpersonal relationships and professional partnerships.  The Director will take initiative, value personal and program integrity, and consistently demonstrate good judgment.

The Director will manage the public and rental housing portfolio of the second largest housing authority in Southern California.  As the Director of Housing Operations, this position requires an understanding of the current challenges facing public housing administration such as an overreliance on singular, restricted revenue streams.  In addition, the Director will develop and execute new initiatives and display exemplary partnerships with County departments, non-profits, and community organizations that illustrate equitable, long-term approaches to help expand the impact of our existing resident services programs.  The preferred candidate is someone working as a public housing professional with exceptional organizational and management skills; is experienced in developing and implementing creative strategies to enhance public housing portfolio management, e.g., portfolio expansion, Rental Assistance Demonstration (RAD) conversions, and redevelopment planning; and has a demonstrated ability to develop and manage a strong enterprise risk profile. Additionally, you will have experience and an understanding of effective property management practices and a demonstrated track record of accomplishment of positive community engagement in economically disadvantaged communities.  

If you are willing to commit in heart and mind to this agency’s vision and the people they serve, and can generate momentum and readiness to energize, engage and inspire others, join them as they answer the call and Build Better Lives and Better Neighborhoods in the County of Los Angeles.


Professional/Behavioral Competencies

  • Is a confident and inspiring leader of high integrity who is open to staff and the community, is approachable and diplomatic, comfortable handing complicated issues and is results oriented. 
  • Models supervisory strategies and approaches that demonstrate the objectives of the CDC/HACoLA and its culture in all aspects of staff communication and supervision, with a strong follow-through on projects and programs to ensure appropriateness, accuracy, efficiency, completion, and quality.
  • Is a bold and motivating team builder and a hands-on leader with strong interpersonal skills and solid business- and financial-sense.  Has demonstrated abilities to serve as a mentor and coach for staff with an eye toward team building and succession planning.
  • Has excellent communication and interpersonal skills to model and cultivate positive productive professional relationships with staff, executive management, outside agencies and other County departments.
  • Possesses the desire, confidence and initiative to work with new agency leadership in a highly visible role to carry out the mission, vision, and needs of CDC/HACoLA.
  • Commits to agency transparency and accountability.
  • Is flexible and willing to exchange and encourage new ideas, and the ability to build consensus while helping to move the Division in an exciting new and prosperous direction.
  • Has a solid understanding of how public, social and human service agencies function.
  • Is customer service focused and passionate about serving the agency’s customers while being respectful cultural and economic differences.
  • Creates and fosters stability in the Division through succession planning, accountability, and positive morale through leadership.
  • Has the ability to forge excellent interpersonal relationships, has versatile communication skills, conveys self-confidence, takes initiative, and consistently demonstrates good judgment.


Skills & Abilities

  • As a key member of the Executive Leadership Team, supports the Executive Director in ensuring the vision, mission, goals, objectives and requirements of the Division are achieved on time and within budget.
  • Develops strategic plans that support our agency’s mission to develop and preserve quality affordable housing in the least affordable markets by working collaboratively with the agency’s fiscal, bond finance, asset management, maintenance, and tenant service structures to support operations and growth.
  • Demonstrates the ability to develop and foster effective community relations in diverse and economically disadvantaged communities that include seniors, youth, veterans, and persons with disabilities
  • Has experience interacting with Law Enforcement agencies to develop and implement community safety strategies; experience developing programs to proactively reduce crime; experience identifying trends and responding effectively to crime that occurs on or near our housing communities.
  • Is responsible for managing the Rental Assistance Demonstration (RAD) application process for the CDC’s/HACoLA’s public housing units to ensure the successful achievement of each step through the process from assessment through application, financing, relocation, construction and final conversion.
  • Directs, supervises, and/or manages all facets of the managed properties to ensure compliance with U.S. Department of Housing and Urban Development (HUD) guidelines and regulations, to achieve agency’s goals, and to achieve the highest possible rating under HUD’s Public Housing Assessment System (PHAS). 
  • Directs, supervises and monitors the procurement and construction process for all capital improvement activities. Assesses the physical condition of all managed properties, develops plans and specifications, and oversees the procurement of architectural and engineering services, contractors, and other professional services for ongoing and future capital improvements. Ensures capital improvements comply with all applicable funding sources, as well as local residential building requirements.
  • Has demonstrated the ability to develop and manage a strong enterprise risk profile, supported by solid economic fundamentals, and robust redevelopment plans that will strengthen asset quality.
  • Explore unconventional investment opportunities, leverage private and other public funds to create additional housing opportunities, including funding through grants, tax credits and energy savings.
  • Track record for the production and long-term, stable stewardship of quality public housing, in challenging markets with complex parameters.
  • Actively leads, manages, and develops a culture of continuous improvement to ensure effective planning, high standards for resident services, and appropriate controls to ensure revenue and performance is consistent with agreed targets.
  • Identifies, develops, strengthens and maintains relationships with other County departments, nonprofits and community-based organizations that can provide residents with services and resources to enhance their quality of life.  Identify and implement programs with community-based partners that can promote self-sufficiency, including first time home ownership.
  • Provides oversight of special events, trips, activities and scholarship programs and promotes resident participation in community affairs. 
  • Creates, designs and monitors dynamic educational, recreational and socioeconomic programs that provide access to community resources to attain improved quality of life for our residents.  Offer opportunities for education, training and career trajectories for gainful employment.
  • Develops the Public Housing Agency Plan and other plans; assigns work activities, projects and programs; monitors progress, reviews and evaluates methods, procedures and results. 
  • Represents the department in various County, HUD and community activities.
  • Develops and administers the Division’s budget; reviews and recommends revisions to divisional budget proposals. 
  • Ensures timely and proper execution of and compliance with HUD-required reports.
  • Provides assistance to Housing Commissioners by preparing and presenting staff reports and other necessary correspondence when needed. 
  • Reviews and provides input relative to legislative issues affecting the agency’s housing services. 
  • Develops annual reports concerning Division’s operations; reviews and evaluates the quality of services and programs. Directs and provides guidance to division staff in the development and implementation of the Admission and Continued Occupancy Policy (“ACOP Policy”) to ensure the policy complies with HUD guidelines, as well as the agency’s policies and procedures, and is completed and implemented on a timely basis.
  • Monitors and tracks non-routine legal matters and their dispositions to ascertain long- and short-term effects and impact on managed properties and agency’s practices, its budget, and its image in the Community; initiates, coordinates, and monitors eviction proceedings.
  • Interacts with businesses, public officials, and public agencies; attends professional meetings, seminars, and conferences to keep abreast of new trends, activities, and concepts in the Public Housing.
  • Makes recommendations as to the hiring, training, direction, supervision, utilization and discipline of division employees and other personnel issues.  Sets standards, frameworks, performance indicators and protocols, identifying necessary responses to overcome performance issues and takes appropriate action where required.


Education and Experience                          


  • Bachelor’s degree in public or business administration or closely related field. 
  • A minimum of five (5) years of experience comparable to the duties of a Manager I with CDC/HACoLA, performing professional level duties involving activities related to housing development, housing preservation, housing rehabilitation, housing management, Section 8 and community development programs.
  • Three to five (3-5) years of supervisory experience is required.



  • Bachelor’s degree in public or business administration or closely related field. 
  • A minimum of eight (8) years of progressively responsible and relevant experience in the administration of public housing and/or assisted housing programs.
  • Experience in the management of a Section 8 rental assistance program.
  • Must obtain program-related certifications as required.
  • Three to five (3-5) years of supervisory experience is required.


About Us

The Community Development Commission/Housing Authority of the County of Los Angeles (CDC/HACoLA) is a dynamic and innovative local government agency created in 1982 by the Los Angeles County Board of Supervisors. The agency is an industry leader in four core service areas: affordable housing, community, economic, and housing development. Funded primarily with federal grants, the CDC/HACoLA prides itself on sponsoring new solutions to local issues and forming partnerships with private and public agencies. To learn more about the agency's work in support of its mission to Build Better Lives and Better Neighborhoods, please visit

To Apply: 

If you are interested in this exceptional opportunity, please submit a detailed resume immediately to:

Kimberly Sallie

Gans, Gans & Associates

7445 Quail Meadow Road, Plant City, FL 33565

Phone: (813) 986-4441 ext. 7111

Fax: (813) 986-4775


Date Posted: 
Friday, November 30, 2018
Posting Expiration Date: 
Tuesday, January 29, 2019

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