HCV Supervisor

LOCATION: Chicago, IL

POSITION: Supervisor                                     

STATUS: Exempt

SUPERVISOR:  Manager or Assistant Deputy Director                   

 

SUMMARY: The position duties include a wide range of activities related to monitoring employee performance, ensuring all work is completed accurately within specified time frames, and making sure high levels of customer service are provided at all times.

 

SUPERVISION RECEIVED AND EXERCISED: Operates under the direct general supervision of assigned manager or assistant program director. The Supervisor exercises leadership over 5-12 employees.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.

  • Monitor production, quality control and data integrity of transactions completed by staff
  • Conduct the specified percentage level of Quality Control of staff’s files
  • Ensure staff meet and/or exceed NMA performance standards
  • Ensure staff compliance with the Housing Authority’s Administrative Plan, Standard Operating Procedures and HUD regulations
  • Determine staff training needs; Coordinate and provide appropriate training, coaching, etc.
  • Completion of Performance Plans, evaluations and disciplinary actions
  • Monitor and approve staff time sheets
  • Ensure staff provides professional and comprehensive customer service to internal and external customers
  • Evaluate procedures and processes and provide recommendations for program excellence
  • Promote open communication between teams, departments and divisions
  • Provide excellent customer service to participants, landlords, co-workers, clients and vendors
  • Obtain certification in Housing Choice Voucher Specialist and Executive Management within 120 days of employment
  • Performs other duties as assigned

 

DESIRED QUALIFICATIONS

Education equivalent to a four-year degree from a regionally accredited institution in Public Administration, Social Science or a closely related field (Master’s Degree preferred). A minimum of five years of progressively responsible work experience, with three years of supervisory experience, for a public agency, or related experience in the social service or community service field.

Ability to interpret and implement regulations pertaining to the program. Must be able to communicate effectively both orally and in writing; must possess strong computer and organizational skills required to prioritize multiple tasks, projects and demands.

 

Apply online at https://nanmckay.clearcompany.com/careers/jobs/02ae15cb-6f88-b1b1-d1b9-120fc9c7f8e9/apply?source=756767-CS-30366