Salary Grade: 8 Department: Tenant Based Assistance
Reports To: Executive Director Position Status: Full Time, Exempt
The position is responsible for overseeing all of HASCO’s rental assistance programs, including the Section 8 program, Family Unification Program, Veterans Affairs Supportive Housing program, and other special housing programs. Directly supervises management staff and oversees the planning, organizing, and monitoring of day to day operations of the Department. Develops the Department’s goals and strategic plan in alignment with the agency’s vision, mission, and goals. Interprets federal regulations and program guidelines and determines policy and procedural changes for the Department.
Essential Job Duties and Responsibilities
Responsible for supervising assigned staff and providing back up supervision for other staff as needed. Provides clear and continual feedback to staff.
Qualifications and Competencies
· Proven leadership skills with ability to lead a team of 15-20 people. Ability to successfully communicate HASCO’s vision to the department and engage staff in reaching the agency’s goals.
· Effective troubleshooting skills. Able to identify problems, provide alternative solutions and follow through to an effective resolution.
· Knowledge of principles and practices of planning, departmental organization and administration.
· Knowledge of human resource personnel management, including supervision and discipline. Skill in counseling and motivating employees who work in a high stress environment.
· Ability to read and interpret complex federal rules, regulations and understand impact to agency policies and procedures.
· Ability to establish and maintain necessary records and prepare clear, concise and complete required reports.
· Thorough and attentive to details; able to prioritize and multitask; proactive and detail-oriented. Ability to maintain organization in a changing environment.
· Exercise sound professional judgment. Establish and maintain effective working relationships with clients, landlords, HASCO staff, and government officials.
· Ability to work cooperatively with a wide range of individuals and interests.
· Exhibit an understanding of and concern for the needs of people living in poverty.
· Valid Washington State Driver’s License and acceptable driving record at time of appointment and throughout employment are required in this position.
Education and/or Experience
A typical way to obtain the qualifications and competencies is:
Bachelor’s Degree in related field. Previous knowledge or experience with the Section 8 program or other federally regulated housing or social services programs preferred. Eight to ten years’ previous experience in management and supervision in compatible field or profession, or any equivalent combination of education, training and previous work experience that provides the required skills, knowledge and abilities.
Ability to successfully complete the Nan McKay HCV Program Management certification program within the probationary period; not required if certification has been obtained previously.
Effective public speaking and advocacy skills. Ability to communicate clearly and effectively, both verbally and in writing, with people from a variety of cultural, economic and ethnic backgrounds; individuals with disabilities hindering communication; and individuals lacking fluency in verbal or written English. Exhibits diplomacy and effective listening skills when communicating with clients and staff members.
Working knowledge of Microsoft Excel, Outlook, PowerPoint, SharePoint and Word. Ability to learn specialized housing software and work in a paperless environment. Ability to perform thorough internet searches, accurately complete data entry logs and clearly transmit information through email.
All employees are expected to consistently demonstrate the following attributes:
· Authentic – We are all unique individuals who seek to bring our full selves to work. We share our personalities and interests and celebrate each other’s successes and personal milestones.
· Dedicated – We are fully committed to our mission and shared sense of purpose. We strive to continuously learn and grow in support of our work.
· Kind and Compassionate – We care about the people we work for and work with. We demonstrate compassion, empathy and a desire to help.
· Professional – We are confident, calm and consistent. We clearly communicate our policies and work with our clients to resolve problems.
· Respectful – We treat all people with respect and dignity acknowledging them as individuals with unique circumstances and needs.
Work Environment and Physical Demands
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to regularly sit, talk and/or hear. The employee will constantly operate a computer and other office productivity machinery, such as a calculator, copy machine and computer printer. The employee is occasionally required to reach with hands and arms. The employee must also occasionally lift and/or move up to 15 pounds. Specific vision abilities include close vision and color vision.
Work is performed primarily in an office environment. While performing the duties of this job, the employee will operate standard office equipment including computers, telephone, and related equipment.
Work requires frequent contact with HASCO staff, clients, landlords, representatives from other agencies and businesses, local public officials, federal, State and County program administrators, attorneys, social services agencies and the general public.
Complete the employment application at https://hasco.org/contact-us/employment.
· E-mail the application, a cover letter, and résumé to firstname.lastname@example.org.
· The first review of applications is scheduled to begin on May 31, 2018.
For questions, please contact Liz Dewey, HR Specialist, by e-mail at email@example.com.