Director of Tenant-Based Assistance

Salary Grade: 8                                                                      Department:  Tenant Based Assistance

Reports To:  Executive Director                                            Position Status:  Full Time, Exempt


Position Purpose


The position is responsible for overseeing all of HASCO’s rental assistance programs, including the Section 8 program, Family Unification Program, Veterans Affairs Supportive Housing program, and other special housing programs.  Directly supervises management staff and oversees the planning, organizing, and monitoring of day to day operations of the Department.  Develops the Department’s goals and strategic plan in alignment with the agency’s vision, mission, and goals.  Interprets federal regulations and program guidelines and determines policy and procedural changes for the Department.         


Essential Job Duties and Responsibilities


  1. Plans and coordinates the work of Departmental staff, assigning work and special projects in areas of functional responsibility.
  2. Conducts Department staff meetings; seeks input from staff; reports on changes to Departmental procedures and methods; provides staff training.
  3. Responds to escalated complaints from Section 8 clients, landlords, HUD officials, and legislative officials and staff.
  4. Follows, reads, interprets, and implements federal, State, and local rules and regulations.
  5. Seeks input from HASCO staff and other stakeholders on proposed policy changes.  Determines Department policies and procedures in partnership with Department managers.  Ultimate responsibility for understanding and updating the Section 8 Administrative Plan and Standard Operating Procedures. 
  6. Maintains a consistent training plan for Department staff to achieve competency, subject matter knowledge, and the HASCO employee attributes.
  7. Aligns Department activities with HASCO’s mission, vision and goals in part through development of Department vision, goals, and performance objectives.  Reports on Department work performance to ensure compliance with regulations and agency policies.
  8. Completes employee evaluations of assigned staff annually and interim/introductory evaluations as required.
  9. Proposes Departmental budgets and monitors expenditures against budget authority to prevent overruns.
  10. Participates in Directors meetings and represents Department.
  11. Attends Board of Commissioners meetings and presents agenda items as required.
  12. Serves as the face of the Section 8 Housing Choice Voucher program in Snohomish County.  Participates in community outreach activities.
  13. Assists employees in other departments by providing feedback on new initiatives and funding applications, answering questions, locating information, and explaining procedures, policies and/or schedules.
  14. Coordinates activities with other HASCO departments as appropriate. 
  15. Performs all duties of subordinate level employees as required.
  16. Other assigned duties related to the general functions described above.



Supervisory Responsibilities


Responsible for supervising assigned staff and providing back up supervision for other staff as needed. Provides clear and continual feedback to staff.


Qualifications and Competencies


·         Proven leadership skills with ability to lead a team of 15-20 people.  Ability to successfully communicate HASCO’s vision to the department and engage staff in reaching the agency’s goals.

·         Effective troubleshooting skills. Able to identify problems, provide alternative solutions and follow through to an effective resolution.

·         Knowledge of principles and practices of planning, departmental organization and administration.

·         Knowledge of human resource personnel management, including supervision and discipline. Skill in counseling and motivating employees who work in a high stress environment.

·         Ability to read and interpret complex federal rules, regulations and understand impact to agency policies and procedures.

·         Ability to establish and maintain necessary records and prepare clear, concise and complete required reports.

·         Thorough and attentive to details; able to prioritize and multitask; proactive and detail-oriented.  Ability to maintain organization in a changing environment.

·         Exercise sound professional judgment.  Establish and maintain effective working relationships with clients, landlords, HASCO staff, and government officials.

·         Ability to work cooperatively with a wide range of individuals and interests.

·         Exhibit an understanding of and concern for the needs of people living in poverty.

·         Valid Washington State Driver’s License and acceptable driving record at time of appointment and throughout employment are required in this position.


Education and/or Experience


A typical way to obtain the qualifications and competencies is:


Bachelor’s Degree in related field.  Previous knowledge or experience with the Section 8 program or other federally regulated housing or social services programs preferred.  Eight to ten years’ previous experience in management and supervision in compatible field or profession, or any equivalent combination of education, training and previous work experience that provides the required skills, knowledge and abilities.


Ability to successfully complete the Nan McKay HCV Program Management certification program within the probationary period; not required if certification has been obtained previously.


Communication Skills


Effective public speaking and advocacy skills.  Ability to communicate clearly and effectively, both verbally and in writing, with people from a variety of cultural, economic and ethnic backgrounds; individuals with disabilities hindering communication; and individuals lacking fluency in verbal or written English.  Exhibits diplomacy and effective listening skills when communicating with clients and staff members. 


Computer Skills


Working knowledge of Microsoft Excel, Outlook, PowerPoint, SharePoint and Word.  Ability to learn specialized housing software and work in a paperless environment.  Ability to perform thorough internet searches, accurately complete data entry logs and clearly transmit information through email.


Employee Attributes


All employees are expected to consistently demonstrate the following attributes:

·         Authentic –  We are all unique individuals who seek to bring our full selves to work.  We share our personalities and interests and celebrate each other’s successes and personal milestones.

·         Dedicated – We are fully committed to our mission and shared sense of purpose.  We strive to continuously learn and grow in support of our work.

·         Kind and Compassionate – We care about the people we work for and work with.  We demonstrate compassion, empathy and a desire to help.

·         Professional – We are confident, calm and consistent.  We clearly communicate our policies and work with our clients to resolve problems.

·         Respectful – We treat all people with respect and dignity acknowledging them as individuals with unique circumstances and needs.


Work Environment and Physical Demands


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is required to regularly sit, talk and/or hear.  The employee will constantly operate a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.  The employee is occasionally required to reach with hands and arms.  The employee must also occasionally lift and/or move up to 15 pounds.  Specific vision abilities include close vision and color vision.


Work is performed primarily in an office environment.  While performing the duties of this job, the employee will operate standard office equipment including computers, telephone, and related equipment.





Work requires frequent contact with HASCO staff, clients, landlords, representatives from other agencies and businesses, local public officials, federal, State and County program administrators, attorneys, social services agencies and the general public.



Complete the employment application at

·         E-mail the application, a cover letter, and résumé to

·         The first review of applications is scheduled to begin on May 31, 2018.


For questions, please contact Liz Dewey, HR Specialist, by e-mail at